Audio lag / delay on Xbox One X and One S

alazar14

Over the last few days I have experienced quite a lot of audio issues while playing the game. I have been able to isolate the issue to the game performance itself as I have attempted to do the following:
1. Reset all audio settings on my Xbox consoles.
2. Clear all save data for the game on the console side.
3. Uninstall and reinstall the game.
4. Install the game on the internal hard drive, and also external SSD.
5. Attempt to install the game on a different Xbox.
6. Clear network settings, alternate MAC address.
7. Change speaker audio options on the Xbox menu.

The issue is noticeable in several instances. When I turn in a quest, and the animation / sound effect plays out for the quest completing, if I begin dialogue for the follow-up quest at the same time, the NPC dialogue does not begin until sometimes 4 or 5 seconds after I begin the interaction. If I skip dialogue with an NPC and then try to listen to the next lines of dialogue, sometimes there will be a delay as well ... A few seconds were the NPC will animate, the lips will move, but no audio will come out.

Sometimes the audio cuts out for a second or two during combat, when I will hit a skill, or the enemy will do something that is supposed to trigger a sound effect, and the sound effect either does not trigger, or a triggers a few seconds delayed.

This issue is very frustrating as it takes away from the immersion of the game, and does not allow me to enjoy the story. I began to notice this issue a few days ago, but I'm unsure if it may have started earlier.

I jump between Xbox Series X, Xbox One X, and Xbox One systems depending on where I am, with the last gen systems used primarily at my families home (where I keep my old consoles), while at my own residence I use the current gen console. I may have noticed the issue once or twice on the Series X, but on the Xbox One machines I cannot play the game for 5 minutes without noticing it.

I understand that last gen systems are likely on their way out in terms of support for the game, but since the expansion released on the Xbox One systems, the game should be made to function well, at least with elements that are within developers full control.

ZOS_Phoenix

@alazar14

Given all of the steps you have tried thus far, please open a ticket with our support team here so that they can take a closer look at this issue, making sure to mention the steps you have taken.

YORKSHIRE76

You are not alone, I've had exactly the same issues and have tried the same fixes as you, but to no avail.
Sometimes when I spawn in to an area I cannot hear my characters footsteps or heavy/light attacks, re zoning is the only fix.
It is even more frustrating in combat when I hear skills fire a couple of seconds after use, even looting chests has a delay as I can be a few yards away from it after having emptied it then the sound effect procs, if it procs at all.
Guess I'll put a ticket in aswell. I do hope it can be resolved.

ZOS_Bill

If you need any updates, you are welcome to share your ticket number here.

YORKSHIRE76

Put in a ticket on the 19th, no reply, sound is still lagging, e.g. I will mount and then hear the whistle after a second or two.
Jump off a cliff in to water, hear the landing a few seconds later.
Skills are hit and miss, the sound seems muted or laggy, I've tried resetting my router, restarting the game etc, pretty much what the op did. No fix.
Loading into an area I'm waiting a few seconds for ambient noise to kick in. E.g. npc background chat/wayshrine bards. When/if it does.
Ticket number - 240719001719 (unless I cant read my own hadwriting). If this is not a valid ticket number I'll put in another, problems started after the last update, maybe tomorrows maintenance will help?

ZOS_Phoenix

@YORKSHIRE76

I have sent you a private message regarding your ticket.

Bammlschwamml

Could you please share your knowledge here where everyone can read it, so we don't all have to waste time contacting customer support. Sound is broken for me on ps4 and ps5. Not all the time, but way too often.

ZOS_Bill

@Bammlschwamml

Have you already tried contacting support yet?

If so, you are welcome to share your ticket number if you need any updates.

alazar14

ZOS_Phoenix wrote: »

@alazar14

Given all of the steps you have tried thus far, please open a ticket with our support team here so that they can take a closer look at this issue, making sure to mention the steps you have taken.

Hello, I submitted a ticket about this twice now over the last few days on my Xbox console. It has not yet been addressed. Do you have any updates on the situation or if at least Zenimax is aware of this issue and is working on it? Based on reddit discussions these audio issues began after release of gold road.

ZOS_Phoenix

@alazar14

Do you happen to have your ticket numbers? If so, we can take a quick look at their statuses for you.

alazar14

ZOS_Phoenix wrote: »

@alazar14

Do you happen to have your ticket numbers? If so, we can take a quick look at their statuses for you.

Is there any way to check on pending tickets on Xbox? I didn't write it down.

ZOS_CouchTato

@alazar14 You should see the cases and ticket numbers you have open when going to our Support page > My Support located here.

You may also find the ticket number in your response email.

YORKSHIRE76

Still have audio delay on skills but now it is also sometimes present within the menus I.e. no sound fx when navigating them.
Also when deconstructing items there is now sometimes no audio at all.
Sometimes using a skill will give the wrong sound fx e.g. endless hail sounds like a light attack.
Sent in a ticket as a bug report.
240802-001281.
I've tried reinstalling, different tv, different headphones, different cables, cleared cache, reset router. Nothing works.
All other games and media are working fine. It seems like my sound is on environmental sustainability mode.
Visually there is no lag, it's only the audio.

ZOS_Bill

@YORKSHIRE76

The report ticket you've sent in was received successfully.

YORKSHIRE76

Thankyou, let's see if tomorrows maintenance solves the issue. Fingers crossed.

ZOS_Bill

@YORKSHIRE76

You're welcome. Please keep us updated!

ghost_bg_ESO

btw is this connected to dolby atmos?