How long does support take?

tesla_2

Ticket has been in since 1st. Got a response on the 3rd and the 4th. The one on the 4th basically said.. verify your account, we send password reset, and you regain access to your account.

Did not work at all. Haven’t heard a word since, is there a way to check status on it? Seemed like they were quick with the initial replies then it all stopped.

Slight slight repost, think I originally posted in the wrong area..

tesla_2

ZOS_Bill wrote: »

@tesla_2

Could you provide us with your current ticket number?

240701-006821 Thanks!!

ZOS_Bill

@tesla_2

Thank you for your ticket. I've sent you a forum PM with an update.

ZOS_Bill

@tesla_2

Could you provide us with your current ticket number?

tesla_2

ZOS_Bill wrote: »

@tesla_2

Thank you for your ticket. I've sent you a forum PM with an update.

ZOS_Bill wrote: »

@tesla_2

Thank you for your ticket. I've sent you a forum PM with an update.

Hey - seems like I FINALLY got told what’s up with my account. Took too long. Now it seems like it’s almost the same thing again with the waiting. I don’t really get how the ticket over account issues could not be at least higher in the priority after it’s been at least 2 weeks? I’ve been done with what support said to do. 🤷‍♀️

ZOS_Bill

After checking the OP account issue has been resolved by our support team. With the issue solved, this thread will be closed going forward.