Help Wanted: Epic version not working

AardvarkMcG · July 7

Hi all

After the recent game launcher update my game just will not play voa the Epic game launcher. I have spent the last 4 weeks or so talking though the various levels of support from both ZOS (when they can be bothered to look at the ticket - currently 5-7 days between replies) and Epic support all to no avail, so I am turning to you, the community, to see if anyone can help.

When I install the game from the Epic Games Store, it installs the base game launcher from Install Anywhere and their own launcher file zozEGSStarter.exe. This installs arounf 370 Mb of files. When I start the game from the EGS the Zenimax launcher begns to start but then just closes after about one minute without actually launching. Because of this the main game files are then not installing from the Zenimax launcher.. rinse repeat.

Has anyone got a fix for this? I have done all the steps that were suggested by support (uninstall everything, reinstall it, checked *** space, checked graphics drivers, Window updates, chdsk, safe mode, run as admin etc etc) but the launcher is still failing to initialise.

ZOS_Icy · July 8

Greetings,

This thread has been moved to the PC Technical Support section, as it is better suited there.

Thank you for your understanding.

AardvarkMcG · July 8

Well moved to a page that will not get it seen..thanks I guess..

Kainarel · July 8

AardvarkMcG wrote: »

Well moved to a page that will not get it seen..thanks I guess..

You could post about your issue in the official new launcher update discussion here:

https://forums.elderscrollsonline.com/en/discussion/642066/new-patcher-rollout/p7

It should get seen there because the moderators tell us that topic is being monitored.

ZOS_CouchTato · July 8

@AardvarkMcG if you need further assistance and you are struggling to find a resolution here, we can also encourage you to scroll to the bottom of this article to submit a ticket to the Support team. They have a tech issue team that can help you out.

AardvarkMcG · July 8

Kainarel wrote: »

AardvarkMcG wrote: »

Well moved to a page that will not get it seen..thanks I guess..

You could post about your issue in the official new launcher update discussion here:

https://forums.elderscrollsonline.com/en/discussion/642066/new-patcher-rollout/p7

It should get seen there because the moderators tell us that topic is being monitored.

Many thanks

AardvarkMcG · July 8

ZOS_CouchTato wrote: »

@AardvarkMcG if you need further assistance and you are struggling to find a resolution here, we can also encourage you to scroll to the bottom of this article to submit a ticket to the Support team. They have a tech issue team that can help you out.

I have been trying with support for about 4 weeks and the latest reply that "someone will get back to me soon" was 6 days ago and the ticket is still showing as Waiting on Agent so I don't have much faith in the process hence coming to the forums where people are (a) generally more knowledgeable abpout on the fly fixes and (b) usually quicker to repond

ZOS_Bill · July 9

@AardvarkMcG

What is your current ticket number so we can take a look?

AardvarkMcG · July 10

Ticket: 004551

ZOS_Bill · July 11

@AardvarkMcG

Your ticket number is missing a few digits. It should appear in the following format.

000000-000000