Maintenance of EU server again taking longer than NA

AnduinTryggva · July 1

I dunno but does ZOS perform maintenance of NA and EU server sequentially?

I assumed that both hardware is essentially the same. The software should be likewise. How can hence one take significantly longer than the other?

If EU is done sequentially, why do we have to have the same beginning of outage time?

Elsonso · July 1

My assumption is that maintenance is done concurrently, however, because they are in different data centers, and are likely different sizes, they don't finish at the same time.

Firstmep · July 1

AnduinTryggva wrote: »

I dunno but does ZOS perform maintenance of NA and EU server sequentially?

I assumed that both hardware is essentially the same. The software should be likewise. How can hence one take significantly longer than the other?

If EU is done sequentially, why do we have to have the same beginning of outage time?

Im pretty sure this is the case. Also I feel like it would make sense to do EU first, since our primetime happens before NA.

Masteroshi430 · July 1

AnduinTryggva wrote: »

I dunno but does ZOS perform maintenance of NA and EU server sequentially?

I assumed that both hardware is essentially the same. The software should be likewise. How can hence one take significantly longer than the other?

If EU is done sequentially, why do we have to have the same beginning of outage time?

Both are 8 hours long...

Toanis · July 1

The EU database might be larger because there are more players, so actual DB maintenance might take longer (rebuilding indexes, removing duplicates, detecting/fixing broken entries etc.)

It also might be datacenter policies, less bandwidth for remote access, or visitor-schedules when the maintenance needs to be done on site. (They don't want a brawl between Blizzard and Bethesda staff.)

Calastir · July 1

Masteroshi430 wrote: »

AnduinTryggva wrote: »

I dunno but does ZOS perform maintenance of NA and EU server sequentially?

I assumed that both hardware is essentially the same. The software should be likewise. How can hence one take significantly longer than the other?

If EU is done sequentially, why do we have to have the same beginning of outage time?

Both are 8 hours long...

Understand that both went offline at the same time, only NA finished 3 hours earlier. Early in the morning for them, afternoon for the EU.

ghost_bg_ESO · July 1

my assumption: as log in servers are at na they shut down all, finish na, then continue with eu.

LaintalAy · July 1

I'm getting what I pay for.

AnduinTryggva · July 1

Masteroshi430 wrote: »

AnduinTryggva wrote: »

I dunno but does ZOS perform maintenance of NA and EU server sequentially?

I assumed that both hardware is essentially the same. The software should be likewise. How can hence one take significantly longer than the other?

If EU is done sequentially, why do we have to have the same beginning of outage time?

Both are 8 hours long...

No. They were both planned for 8 hours. In reallity NA was completed by 12:00 UTC or even before (almost 2 hours ago or more) while EU is still "in progress".

Major_Toughness · July 1

If only they provided a banner at the top of the forums.

davidtk · July 1

During one of the past maintenance, when the same case happened, the NA server was booted before the EU. So Kevin or Gina wrote that they were working on some backend network something. Maybe it still has something to do with the HW swap on the EU servers? That there's something extra being done on the EU that we don't know about?
Anyway, the planned outage is until 16:00 UTC

AnduinTryggva · July 1

Major_Toughness wrote: »

If only they provided a banner at the top of the forums.

Meh.

The issue is NOT that they are still inside their announced maintenance slot.

The issue is that EU again is left behind NA.

wicked_prophet · July 1

@ZOS_GinaBruno since no patch notes are posted - was lucent citadel side achievement (one where you have to have 5 players in the knot) fixed? I.e. is it possible to get the mount now finally? It's been 4 weeks we've been waiting

old_scopie1945 · July 1

When Maintenance overruns after six hours on the EU server, that's the time to think something has gone pear shaped.

Maitsukas · July 1

wicked_prophet wrote: »

@ZOS_GinaBruno since no patch notes are posted - was lucent citadel side achievement (one where you have to have 5 players in the knot) fixed? I.e. is it possible to get the mount now finally? It's been 4 weeks we've been waiting

Today wasn't a patch day, just regular maintenance at the data centers.

sarahthes · July 1

wicked_prophet wrote: »

@ZOS_GinaBruno since no patch notes are posted - was lucent citadel side achievement (one where you have to have 5 players in the knot) fixed? I.e. is it possible to get the mount now finally? It's been 4 weeks we've been waiting

If there's no patch notes then there was nothing changed in the game itself.

AnduinTryggva · July 1

Well the group finder looks like being disabled now.

ZOS_CouchTato · July 1

The group finder being greyed out is in discussion here