Workaround for Rarely Occurring Crown Crate Screen Crash - Consoles

ZOS_Kevin · June 21

Hi all, we’re following up on some reports regarding Xbox and PlayStation players encountering a rarely occurring crash when interacting with the Crown Crate screen. We are working on investigating a solution to this issue. However, we do currently have workarounds for both Xbox and PlayStation players. For those who encounter this issue, clearing your save data is the current workaround. We have next steps on how to clear your save data for Xbox and PlayStation listed below.

How to clear your saved data on Xbox. For more detailed instructions, follow the link here.

Restart the Game
Power Cycle Your Xbox
Clear Save Data
Uninstall and Reinstall the Game

How to clear your saved data on PlayStation. For more detailed instructions, follow the link here.

Power Cycle Your PlayStation
Clear Save Data
After you clear your save data, do not enable the "1080p Enhanced" setting. We have found this can result in the crash reoccurring.
Uninstall and Reinstall the Game

If you continue to run into issues after following these steps, please place a ticket for us to assist you. Thanks for your patience as we work through this issue.