ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

Sepultura_13 · June 29

ZOS_Kevin wrote: »

VouxeTheMinotaur wrote: »

in lightheartedness though, i'd like to imagine this is how it's going right now

(we appreciate the help kevin, we're just frustrated)

Okay, but this picture made me laugh/cry. lol.

LOL - these capture how I feel every day, at any given moment! That's life in the fast lane.

kyle.wilson · June 29

>1 second lag spikes tonight. PCNA

GlassHalfFull · June 29

Seems worse today, skills don't fire off, yet the sound does. Lag for movement at westweld events. What has ZOS done to make this so bad?

Photosniper89 · June 29

Really bad tonight as well. Massive slide show doing anything. Some moments it would be just fine then 600-999 ping for an extended period of time. Progressively getting worse and worse each day.

blktauna · June 29

Photosniper89 wrote: »

Did the team scrap the code refactoring effort? There was a thread a while back (year+ now) that talked about it and I thought there was going to be some updates about that periodically but that thread kind of fell off the cliff (or maybe something was decided on it and I'm just unaware).

But.... the lag now is so bad in PvE as well which is odd to me. Sure, we are used to this level of performance on the PvP side.. it's been like this for so many years but now it's all over PvE and making it really difficult to even do writs.

yes they stopped responding to the thread, then it dissappeared, then it came back then it dissapeared again.
they stopped referring to refactoring and started calling it threading and then we all knoew.

kyle.wilson · June 29

VouxeTheMinotaur wrote: »

in lightheartedness though, i'd like to imagine this is how it's going right now

(we appreciate the help kevin, we're just frustrated)

Als Kevin, "We know the server is on fire, but we need testing to see how hot the fire is.
We'll update you we know how hot it is"

Later. Kevin "Its so hot. we'll update you later"

Later ............. crickets. (still on fire though)

SeaUnicorn · June 29

When you crash or dc in combat you pretty consistently get stuck in a state where you can not get back on for 2-5 mins. Super delayed and frustrating.

Lexalious · June 29

Its been really really bad since yesterday. I know not everybody has issues but yesterday night in a 2hour raid session almost half the group had disconnects throughout the thing. I've been having maybe 3-5 second freezes, then either it catches up or i disconnect. have no issues outside ESO, only started doing this yesterday morning. hope it gets addressed.

VouxeTheMinotaur · June 29

i see there's a maintenance scheduled for July 1st. this makes me both hopeful and anxious ..

SeaUnicorn · June 29

It looks like every weekend the rate of DCs and lagspikes increases. Clearly something to do with how many people are active online.

Photosniper89 · June 29

SeaUnicorn wrote: »

When you crash or dc in combat you pretty consistently get stuck in a state where you can not get back on for 2-5 mins. Super delayed and frustrating.

I've said this about 10 times throughout this thread but the trick is to wait.

IF you're in a group when you DC you need to have your members tell you when you're offline - then try to login.

If you try to log right back in you will almost always get put in that 5 min time out bug (which if you're in cyro throws you out and makes you get back in queue (rip 100+ q).

The best thing you can do is wait about a minute before trying to log in. If you're in cyro you have roughly 5 minutes to get back in before it kicks you to overland.

Photosniper89 · June 29

blktauna wrote: »

Photosniper89 wrote: »

Did the team scrap the code refactoring effort? There was a thread a while back (year+ now) that talked about it and I thought there was going to be some updates about that periodically but that thread kind of fell off the cliff (or maybe something was decided on it and I'm just unaware).

But.... the lag now is so bad in PvE as well which is odd to me. Sure, we are used to this level of performance on the PvP side.. it's been like this for so many years but now it's all over PvE and making it really difficult to even do writs.

yes they stopped responding to the thread, then it dissappeared, then it came back then it dissapeared again.
they stopped referring to refactoring and started calling it threading and then we all knoew.

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

Kappachi · June 29

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

VouxeTheMinotaur · June 29

Kappachi wrote: »

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

definitely not an internet issue, as many have stated they can run other applications / open other games and it runs fine. this is a server issue for sure for specific servers

kyle.wilson · June 29

Kappachi wrote: »

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

Do you pvp? there is 2 conversations that have been going on in this thread.
One is the slight problem of PVE lag, and the other is the massive problem in Cyrodiil lag.

PVE may be ISP for the ones seeing it most.
PVP is not. when I run ping tests to anything that doesn't belong to ZOS its usually around 12-28ms.

MrGarlic · June 29

kyle.wilson wrote: »

Kappachi wrote: »

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

PVE may be ISP for the ones seeing it most.
.

You might think that, it would be logical, however my wife and I play ESO together and sometimes one of us has extreme latency in-game beyond unplayable and the other does not. If it was the ISP, then we should both be having the same issues. But this is not the case.

It's easy to blame the ISP, despite first-line fault finding indicating otherwise.

Nharimlur_Finor · June 29

MrGarlic wrote: »

kyle.wilson wrote: »

Kappachi wrote: »

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

PVE may be ISP for the ones seeing it most.
.

You might think that, it would be logical, however my wife and I play ESO together and sometimes one of us has extreme latency in-game beyond unplayable and the other does not. If it was the ISP, then we should both be having the same issues. But this is not the case.

It's easy to blame the ISP, despite first-line fault finding indicating otherwise.

Do you have vastly different CP levels?

manukartofanu · June 29

Photosniper89 wrote: »

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

I don't think it's a matter of technical debt. You can refactor endlessly, but when the issue is with the servers, it doesn't solve anything. If the problem were in the code, everyone would be experiencing exact same issues. But we see that only a portion of the players are affected simultaniously. This kind of suggests that the questions should be directed not at the programmers, but at the administrators of the whole system.

Photosniper89 · June 29

manukartofanu wrote: »

Photosniper89 wrote: »

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

I don't think it's a matter of technical debt. You can refactor endlessly, but when the issue is with the servers, it doesn't solve anything. If the problem were in the code, everyone would be experiencing exact same issues. But we see that only a portion of the players are affected simultaniously. This kind of suggests that the questions should be directed not at the programmers, but at the administrators of the whole system.

They just upgraded the servers last year and we are right back to where we are. It's not the servers.

Now - are the servers configured improperly some how... sure that is possible. But throwing money and hardware at the issue didn't fix it.

MrGarlic · June 29

LaintalAy wrote: »

MrGarlic wrote: »

kyle.wilson wrote: »

Kappachi wrote: »

I've seen the complaint in zone chat, but every time I checked /latency it was fine. Sure it's not y'alls internet connection? your ISP could be having an issue even if it's just pinging one specific location, make sure it's whitelisted everywhere it can be and set all your ports properly/etc.

PVE may be ISP for the ones seeing it most.
.

You might think that, it would be logical, however my wife and I play ESO together and sometimes one of us has extreme latency in-game beyond unplayable and the other does not. If it was the ISP, then we should both be having the same issues. But this is not the case.

It's easy to blame the ISP, despite first-line fault finding indicating otherwise.

Do you have vastly different CP levels?

2000+ and 1300+

I'm not sure what your theory is?

TaSheen · June 29

Photosniper89 wrote: »

manukartofanu wrote: »

Photosniper89 wrote: »

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

I don't think it's a matter of technical debt. You can refactor endlessly, but when the issue is with the servers, it doesn't solve anything. If the problem were in the code, everyone would be experiencing exact same issues. But we see that only a portion of the players are affected simultaniously. This kind of suggests that the questions should be directed not at the programmers, but at the administrators of the whole system.

They just upgraded the servers last year and we are right back to where we are. It's not the servers.

Now - are the servers configured improperly some how... sure that is possible. But throwing money and hardware at the issue didn't fix it.

It wasn't exactly a server upgrade. It was replacing "some parts" so that "future compatibility" would be easier. They didn't actually move the servers to MS Azure cloud or anything - not even more modern racks/blades. If they had, they'd have very proudly announced it. [And if I'm wrong there, I'd very much like for the IT guys to correct me and then explain to EVERYONE what's going on here.... because I STILL do not have any of these issues y'all are seeing, which I find pretty odd entirely since my only "broadband" connection is satellite....]

Photosniper89 · June 30

TaSheen wrote: »

Photosniper89 wrote: »

manukartofanu wrote: »

Photosniper89 wrote: »

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

I don't think it's a matter of technical debt. You can refactor endlessly, but when the issue is with the servers, it doesn't solve anything. If the problem were in the code, everyone would be experiencing exact same issues. But we see that only a portion of the players are affected simultaniously. This kind of suggests that the questions should be directed not at the programmers, but at the administrators of the whole system.

They just upgraded the servers last year and we are right back to where we are. It's not the servers.

Now - are the servers configured improperly some how... sure that is possible. But throwing money and hardware at the issue didn't fix it.

It wasn't exactly a server upgrade. It was replacing "some parts" so that "future compatibility" would be easier. They didn't actually move the servers to MS Azure cloud or anything - not even more modern racks/blades. If they had, they'd have very proudly announced it. [And if I'm wrong there, I'd very much like for the IT guys to correct me and then explain to EVERYONE what's going on here.... because I STILL do not have any of these issues y'all are seeing, which I find pretty odd entirely since my only "broadband" connection is satellite....]

I'm not saying you're wrong... but I find it impossible you play PC/NA/Grayhost and have never experience the issues described in this long thread.

TaSheen · June 30

Photosniper89 wrote: »

TaSheen wrote: »

Photosniper89 wrote: »

manukartofanu wrote: »

Photosniper89 wrote: »

Okay - thats kind of what I thought happened but wasn't sure. Disappointing. I'm assuming the decision was made that it's not financially worth it for them to invest in refactoring the game but....

I'd challenge anyone in a leadership role in the company to factor in technical debt they have because they refuse to refactor the code. This is a conversation that hassssssss to happen (most leaders don't even know what technical debt is so it's never even discussed).

I don't think it's a matter of technical debt. You can refactor endlessly, but when the issue is with the servers, it doesn't solve anything. If the problem were in the code, everyone would be experiencing exact same issues. But we see that only a portion of the players are affected simultaniously. This kind of suggests that the questions should be directed not at the programmers, but at the administrators of the whole system.

They just upgraded the servers last year and we are right back to where we are. It's not the servers.

Now - are the servers configured improperly some how... sure that is possible. But throwing money and hardware at the issue didn't fix it.

It wasn't exactly a server upgrade. It was replacing "some parts" so that "future compatibility" would be easier. They didn't actually move the servers to MS Azure cloud or anything - not even more modern racks/blades. If they had, they'd have very proudly announced it. [And if I'm wrong there, I'd very much like for the IT guys to correct me and then explain to EVERYONE what's going on here.... because I STILL do not have any of these issues y'all are seeing, which I find pretty odd entirely since my only "broadband" connection is satellite....]

I'm not saying you're wrong... but I find it impossible you play PC/NA/Grayhost and have never experience the issues described in this long thread.

Well, I can't prove it to you, and I'm not doubting your own (or others') experience, but I haven't ever had these issues - the last time things were even somewhat "slow" was back when I still had WildBlue satellite. I replaced WildBlue with HughesNet in late May of 2018, and while as per normal satellite has its own sort of lag, it's never been anything like what you all are dealing with - or what I was dealing with when my connection was WildBlue.

Also, while I don't connect to PC NA during prime time, I also do not play pvp or pve endgame. I DO play PC EU prime time (because I play from around 7am MDT to about 2pm MDT so add about 9 hours there) but I still don't play pvp or pve endgame. So for me, I just don't have any issues such as all of you in this thread do.

All I was addressing in my post above was that the "server upgrades" were not "brand new modern up to date TODAY" servers - it was other "improvements" stated up front by the company as not likely to improve performance. It appeared at the time that some did see performance improvements though I couldn't say that from personal experience, only from posts on this forum at the time.

Jaraal · June 30

Somebody posted a Chinese script in the Vvardenfell zone chat today, I was right in the middle of picking a pocket when it dropped and my screen froze for a couple seconds. Never seen anything like that before, although I've heard of chat script exploits in Cyrodiil being used to lag people out. But this was just one line of text with some numbers, looked like someone trying to sell in ZC.

kyle.wilson · June 30

4 second lag spikes tonight PCNA Greyhost
@ZOS_RichLambert @ZOS_BrianWheeler

kyle.wilson · June 30

TaSheen wrote: »

It wasn't exactly a server upgrade. It was replacing "some parts" so that "future compatibility" would be easier. They didn't actually move the servers to MS Azure cloud or anything - not even more modern racks/blades. If they had, they'd have very proudly announced it. [And if I'm wrong there, I'd very much like for the IT guys to correct me and then explain to EVERYONE what's going on here.... because I STILL do not have any of these issues y'all are seeing, which I find pretty odd entirely since my only "broadband" connection is satellite....]

Didn't I see you say in another post that you do not PVP?
here's the thread
https://forums.elderscrollsonline.com/en/discussion/comment/8140479#Comment_8140479

Photosniper89 · June 30

Jaraal wrote: »

Somebody posted a Chinese script in the Vvardenfell zone chat today, I was right in the middle of picking a pocket when it dropped and my screen froze for a couple seconds. Never seen anything like that before, although I've heard of chat script exploits in Cyrodiil being used to lag people out. But this was just one line of text with some numbers, looked like someone trying to sell in ZC.

Yup this was a thing in cyro for a few days earlier this year... was absolute chaos.

Stridig · June 30

kyle.wilson wrote: »

4 second lag spikes tonight PCNA Greyhost
@ZOS_RichLambert @ZOS_BrianWheeler

Had to just give up for the second night in a row. 300+ just standing at High Rock and 999+ anytime an actual fight was happening anywhere else. Stuck in combat most of the rest of the time.

I know I know.... waa, waa, waa

TaSheen · June 30

kyle.wilson wrote: »

TaSheen wrote: »

It wasn't exactly a server upgrade. It was replacing "some parts" so that "future compatibility" would be easier. They didn't actually move the servers to MS Azure cloud or anything - not even more modern racks/blades. If they had, they'd have very proudly announced it. [And if I'm wrong there, I'd very much like for the IT guys to correct me and then explain to EVERYONE what's going on here.... because I STILL do not have any of these issues y'all are seeing, which I find pretty odd entirely since my only "broadband" connection is satellite....]

Didn't I see you say in another post that you do not PVP?
here's the thread
https://forums.elderscrollsonline.com/en/discussion/comment/8140479#Comment_8140479

Yes, and I also posted the same in post #685 in this thread, just above.

SxFurey · June 30

PC NA

999+ ping while trying to access guild bank at Vivec City. Players and NPCs took around a minute to render. Got kicked a total of 3 times to login screen with the usual error messages. I wasn't doing any group PVE or PVP.

Quit and played FO76 instead. Performance in this game is buttery smooth, unlike ESO.