We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
Endeavours for PC NA but not PC EU Players??? Locked out content creators can't make content either!
Unified_Gaming
✭✭✭✭
Hey it's Dan from Unified Gaming,
As a Content Creator - Unified Gaming, I find the whole situation extremely frustrating. It is good that ZOS has acknowledged some of the issues and are looking at solutions but they still fall short at present - especially for PC EU players.
I find that this part of their post (see below) seems to neglect the fact that many PC EU players, like myself, are also impacted and will not be compensated equally compared to PC NA players creating a two tier system. This just seems unfair and I hope was an oversight. @ZOS_GinaBruno noted "Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor.".
https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest
The second issue is that even if you extend the the event by 2 days, the people who are locked out have been locked out for nearly 2 days already and so by the time they get in they would have actually had a net loss of time unless resolved within the coming hours - looking unlikely based on the post. This again punishes those who were eager to test things, give feedback and especially content creators who will be financially impacted by this due being unable to make content and the opportunity loss.
The other thing I'd like to note is that, I like many had ESO+ with time remaining however this was suspended and I am concerned that the months remaining (I buy it in blocks of 3) may now also be lost resulting a direct financial loss as well as potential loss due to being unable to make content until resolved. I hope this would be rectified and that no ESO+ time people have already purchased would be reinstated or refunded. I haven't seen any information regarding this and hope this is something I have missed myself - if this is the case could someone post below for my benefit.
Finally, it is nice that they are looking at other ways to compensate people for the loss of time and opportunity but I am concerned that this may be again only PC NA players given the situation with the endeavours. I hope this is not the case and trust that @ZOS_GinaBruno and @ZOS_Kevin will look into this and take appropriate actions as needed.
With all of this said, as a creator - I will have to pause content until resolved but I hope to get back into making content once this is all clear up.
I'd also like to take this opportunity to thank ZOS for their efforts in this, I understand this is a highly unusual situation for all and that no one person is at fault. I'd like to urge the community to be patient with the developers and understand that they are also humans with feelings and should not be subject to abuse. Everyone it seems is trying their best and I look forward to getting back into game - especially the PTS to test and make content once more.
Thanks for reading,
Take care and byeeeeeee!
P.S. I've posted @ZOS_GinaBruno 's post below to save people having to find it themselves.
Good morning everyone,
As promised, we’d like to share an update to the PC NA server downtime we had Monday night.
First, to acknowledge that many of you lost playtime in the middle of an event, we will extend the Anniversary Jubilee event by two days on PC NA and EU to allow you a little extra time to obtain any items or event tickets. This puts the new end date for PC realms on April 25 at 9:59am EDT. Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor.
For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today. To set expectations, unlocking the remaining accounts and performing the necessary rollbacks will require server downtime and at that point, all remaining accounts will be unlocked at the same time. The soonest this will occur is by the end of the week but we will keep you posted on the timeline.
To that end, for anyone whose accounts have been affected by this issue and are currently locked or being rolled back, we will be emailing you an ESO game code so you can play ESO (either on the Live servers or the PTS) while you wait for your main account. Please note that this is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.
Thanks again for your continued patience and understanding.
As a Content Creator - Unified Gaming, I find the whole situation extremely frustrating. It is good that ZOS has acknowledged some of the issues and are looking at solutions but they still fall short at present - especially for PC EU players.
I find that this part of their post (see below) seems to neglect the fact that many PC EU players, like myself, are also impacted and will not be compensated equally compared to PC NA players creating a two tier system. This just seems unfair and I hope was an oversight. @ZOS_GinaBruno noted "Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor.".
https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest
The second issue is that even if you extend the the event by 2 days, the people who are locked out have been locked out for nearly 2 days already and so by the time they get in they would have actually had a net loss of time unless resolved within the coming hours - looking unlikely based on the post. This again punishes those who were eager to test things, give feedback and especially content creators who will be financially impacted by this due being unable to make content and the opportunity loss.
The other thing I'd like to note is that, I like many had ESO+ with time remaining however this was suspended and I am concerned that the months remaining (I buy it in blocks of 3) may now also be lost resulting a direct financial loss as well as potential loss due to being unable to make content until resolved. I hope this would be rectified and that no ESO+ time people have already purchased would be reinstated or refunded. I haven't seen any information regarding this and hope this is something I have missed myself - if this is the case could someone post below for my benefit.
Finally, it is nice that they are looking at other ways to compensate people for the loss of time and opportunity but I am concerned that this may be again only PC NA players given the situation with the endeavours. I hope this is not the case and trust that @ZOS_GinaBruno and @ZOS_Kevin will look into this and take appropriate actions as needed.
With all of this said, as a creator - I will have to pause content until resolved but I hope to get back into making content once this is all clear up.
I'd also like to take this opportunity to thank ZOS for their efforts in this, I understand this is a highly unusual situation for all and that no one person is at fault. I'd like to urge the community to be patient with the developers and understand that they are also humans with feelings and should not be subject to abuse. Everyone it seems is trying their best and I look forward to getting back into game - especially the PTS to test and make content once more.
Thanks for reading,
Take care and byeeeeeee!
P.S. I've posted @ZOS_GinaBruno 's post below to save people having to find it themselves.
Good morning everyone,
As promised, we’d like to share an update to the PC NA server downtime we had Monday night.
First, to acknowledge that many of you lost playtime in the middle of an event, we will extend the Anniversary Jubilee event by two days on PC NA and EU to allow you a little extra time to obtain any items or event tickets. This puts the new end date for PC realms on April 25 at 9:59am EDT. Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor.
For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today. To set expectations, unlocking the remaining accounts and performing the necessary rollbacks will require server downtime and at that point, all remaining accounts will be unlocked at the same time. The soonest this will occur is by the end of the week but we will keep you posted on the timeline.
To that end, for anyone whose accounts have been affected by this issue and are currently locked or being rolled back, we will be emailing you an ESO game code so you can play ESO (either on the Live servers or the PTS) while you wait for your main account. Please note that this is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.
Thanks again for your continued patience and understanding.
Unified Gaming - creating a shared and Unified Gaming community.
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/
10
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metheglyn✭✭✭✭Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.9 -
seecodenotgames✭✭✭✭✭I assume the 200 are for the thieves guild related endeavour on Monday for pickpocketing and these were lost/reset on PC NA but not the other server.
That being said, I (on PC EU) will still miss the endeavours from Tuesday, Wednesday, plus however many more days it takes to unlock our accounts. So this is like an extra 30-45 per day, plus it gives us less time to complete the weekly.Houses on PC EU (newest first)69. Bank of Necrom (Emissary's Enclave) - A second bank in Necrom has opened for customers to store their treasures
68. Aldmeri Mansion (Seabloom Villa) - The luxury home as an Altmer family
67. Dawnwood Village (Gladesong Arboretum) - A village built into a new forest
66. Undaunted Fortress (Mournoth Keep) - The undaunted have moved into these Orcish Towers
65. Wedding at Sea (The Fair Winds) - Have a lovely wedding ceremony at sea and relax in the bridal suite in the Captain's Quarters
64. Alikr Oasis Paradise (Sword-singer's Redoubt) - This grand home was built above a deep well to commemorate their ancestors
63. Azandar's Tea House (Kelesan Ruhn) - A tea shop/cafe in the shape of a life-sized teapot
62. Sand Castles (Fogbreak Lighthouse) - A literal life size sand castle
61. Riften Meadery (Old Mistveil Manor) - A new meadery has opened outside Riften
60. Helene's Writing Room (Golden Gryphon Garret) - A small room for Helene to get some quiet writing time
59. Picnic at Pelin (Black Vine Villa) - Based on the lore book Picnic at Pelin (A Horror Story)
58. Almalexias Temple (Forsaken Stronghold) - A Dunmer Tower with a shrine to the three
57. Pirate New Life For Me (Highhallow Hold) - A pirate tavern where they gift you loot
56. Woodvine Cathedral (Agony's Ascent) - A living cathedral thriving in the Deadlands
55. Dark Elf Town House (Quondam Indorilia) - A small and cosy town house on the edge of Mournhold
54. The Secret Tower (Exorcised Coven Cottage) - A hidden mage tower in the swamps on the Hag Fen
53. Knight Club (Frostvault Chasm) - A disco in a dwarven mineshaft
52. Dwemer Cave City (The Erstwhile Sanctuary) - A lost dwarven city has been found deep underground
51. Alinor Gryphon Aerie (Colossal Aldmeri Grotto) - A place where gryphons are trained
50. The Charred Towers (Doomchar Plateau) - Deadlands themed fortress with two towers and custom furniture
49. Argonian Sea Town (Tel Galen) - An Argonian sea port
48. Daedric Princess Tower (Seaveil Spire) - An underwater tower dedicated to the Daedric Prince Meridia
47. Fargrave Observatory (Ossa Accentium) - An observatory in the portal realm of Fargrave
46. Hundings Beach House (Hundings Palatial Hall) - Beach house and hottub
45. Crystal Gardens (Snugpod) - Enchanted Gardens with crystalline trees
44. Dawnlight Health Spa (Princely Dawnlight Palace) - Our spa waters are revitalising and ready to heal your aching body
43. Mountainside Retreat (Pariah's Pinnacle) - An orc mountainside hall with an amazing view
42. Volcanic Vile Villa (Kushalit Sanctuary) - A private hollowed out volcano for all your mad alchemist needs
41. Arenthian Water Temple (Strident Springs Demesne) - A relaxing water temple outside Arenthia
40. Woodland Cottage (Ald Velothi Harbor House) - A house in a tree, but not a treehouse
39. Winter Snow Meadhall (Enchanted Snow Globe Home) - A winter meadhall has opened to get everyone in the festive mood
38. Fire and Ice Hotel (Elinhir Private Arena) - An new hotel has opened with an ice bar and a lava room
37. City of Princes (Pantherfang Chapel) - Citadese is under attack from a dragon invasion. Prince Tarvia is leading the escape through the sewers.
36. Dark Brotherhood Home (Stay-Moist Mansion) - A Dark Brotherhood Sanctuary found beneath an Argonian village
35. Volkihar Courtyard (Velothi Reverie) - A castle courtyard modelled on the famous Volkihar Castle in Skyrim
34. Rada's Summer Getaway (Potentate's Retreat) - A Redguard mansion with a dark vampiric secret in the basement
33. Cascadia Wine N Dine (Sweetwater Cascades) - Vineyard and meadery with two restaurants and a chapel
32. Walled Kitchen Garden (Amaya Lake Lodge) - Fresh produce and cut flowers for sale. Hot food served in a family restaurant.
31. Luckycat Summerhouse (Lucky Cat Landing) - A khajiiti villa with spa and dining
30. Helene's Boutique (Water's Edge) - The famous dressmaker has opened a new dress shop in town
29. Alinor Garden Party (Mathiisen Manor) - A party in the flower gardens of a Altmer noble's manor
28. Markarth Bath House (Stone Eagle Aerie) - A relaxing spa and bath house with an arts and craft centre
27. Treeboat house (The Gorinir Estate) - No one know how an imperial ship ended up in the treetops
26. Varlaisvea College (Varlaisvea Ayleid Ruins) - An ancient library has been discovered deep inside an Ayleid ruin
25. City on the Moon (The Orbservatory Prior) - Moonbase with housing and an inn under the stars
24. Lakemire Water Gardens (Lakemire Xanmeer Manor) - Relaxing hanging gardens and a fish restaurant beneath the Xanmeer
23. Hircine's Hunt Club (Hunters Glade) - A relaxing villa for werewolves to feast in the ever refilling hunting grounds
22. Lost Dwarven Kingdom (Shalidor’s Shrouded Realm) - A lost Dwemer king's palace has been found in a mage's pocket realm
21. Replaced with 54. The Secret Tower
20. Topal Fishing Resort (Grand Topal Hideaway) - A resort in the middle of a fishing lake on a private island
19. Castleton Manor (Alinor Crest Townhouse) - The home of Lord Castleton and his daughter Sonja
18. Cave of BBQ N Ribs (Earthtear Cavern) - A secret rocky dome, hosts a BBQ and ribs restaurant
17. Who Lived in a Shoe (The Ample Domicile) - There was an old reach witch who lived in a shoe
16. Dwemer Party Tower (Hall of the Lunar Champion - Lion's Cradle) - A dwarven flying tower repurposed for parties
15. A Taste of Alinor (Sleek Creek House) - A small piece of Alinor beside a creek
14. Lava Submarine Base (Bastion Sanguinaris) - An evil vampire alchemy lab, accessible only via a lava submarine
13. Spirit-tree Library (Wraithhome) - A library built atop an ancient forest within an ancient Daedric ruin
12. Golden Beach Palace (Thieves' Oasis) - A dwarven inspired Redguard beach resort
11. Mad Scientists House (Cyrodilic Jungle House) - Workshop and garage with an experimental De-lore-ean
10. Big Toy House (Antiquarian's Alpine Gallery) - Two life sized doll's houses and a inn beneath the stairs
9. Icy Falls Inn (Forgemaster Falls) - Two Nord lodges on a lake, serving mead and fresh fish
8. Blue-ice Palace (Stillwaters Retreat) - Solitude, but on a frozen lake
7. Mushroom Manor (Coldharbour Surreal Estate) - Dunmer house built from giant mushrooms
6. Vampire Academy with wine bar (Daggerfall Overlook) - Come for the nibbles; stay for eternity
5. Three Pillows War (Grymharth's Woe) - Re-enact the three banners war with pillow forts and floof balls
4. Treefern House (Moon-sugar meadow) - Giant treefern treehouse
3. Artaeum Theatre (Grand Psijic Manor) - Tiered Balcony
2. Imperial Bridal Suite (Linchal Grand Manor) - Wedding venue with bridal suite extension
1. Dragonguard Penthouse (Jode's Embrace) - 3 Extra floors, with indoor conservatory and top floor gym2 -
Unified_Gaming✭✭✭✭Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.Unified Gaming - creating a shared and Unified Gaming community.
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/1 -
Veesk✭✭✭✭Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
The 200 seals has nothing to do with the locked out accounts. It's about the downtime on the NA server when the PTS was also taken down.
Gina already said that locked accounts will be compensated somehow - they are still figuring things out.
"To that end, for anyone whose accounts have been affected by this issue and are currently locked or being rolled back, we will be emailing you an ESO game code so you can play ESO (either on the Live servers or the PTS) while you wait for your main account. Please note that this is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon."
"The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so."
There is no indication they are going to treat locked out players differently because of what server they are on.
My account is locked out and I get that this is incredibly frustrating, because it is, and I cannot imagine how much more so for a content creator - that all sucks. Hopefully, we will see the accounts start to get unlocked later today and get more details on compensation soon.4 -
metheglyn✭✭✭✭Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
I'm only referring to the specific 200 seals for NA, for the one day the NA server was offline for an extended time while EU was still up.
They haven't told us the entirety of what they'll be doing for the locked out accounts; to be sure, there's a lot people are missing out on. It's possible they'll include an appropriate amount of seals of endeavor specifically for the accounts that were locked out.4 -
Unified_Gaming✭✭✭✭Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
I'm only referring to the specific 200 seals for NA, for the one day the NA server was offline for an extended time while EU was still up.
They haven't told us the entirety of what they'll be doing for the locked out accounts; to be sure, there's a lot people are missing out on. It's possible they'll include an appropriate amount of seals of endeavor specifically for the accounts that were locked out.
I think it is more the opportunity cost and that people can't actually make progress with anything. Want to farm a set can't. Want to run a trial - can't. Want to get tier 1 for transmutes can't. What about writs or daily rewards / dallies? There are lots of small losses that when combined become somewhat substantive.
I understand that the NA server being off for a few hours and that it nice that they are giving some compensation for people. I just hope that the ESO+ is also reinstated for those who had theirs cancelled like myself. It is a service I have paid for.Unified Gaming - creating a shared and Unified Gaming community.
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/1 -
Unified_Gaming✭✭✭✭Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
The 200 seals has nothing to do with the locked out accounts. It's about the downtime on the NA server when the PTS was also taken down.
Gina already said that locked accounts will be compensated somehow - they are still figuring things out.
"To that end, for anyone whose accounts have been affected by this issue and are currently locked or being rolled back, we will be emailing you an ESO game code so you can play ESO (either on the Live servers or the PTS) while you wait for your main account. Please note that this is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon."
"The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so."
There is no indication they are going to treat locked out players differently because of what server they are on.
My account is locked out and I get that this is incredibly frustrating, because it is, and I cannot imagine how much more so for a content creator - that all sucks. Hopefully, we will see the accounts start to get unlocked later today and get more details on compensation soon.
I think the main thing is accounts back - people can play. Compensation or not - I think the inability to play is causing a lot of the issues and the longer it goes on for the more people miss out on i.e. dailies, writs, trial groups, set farming etc.Unified Gaming - creating a shared and Unified Gaming community.
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
https://www.youtube.com/channel/UCorbta-fAHKJcxJ6ExbtPwg/0 -
Veesk✭✭✭✭Unified_Gaming wrote: »Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
The 200 seals has nothing to do with the locked out accounts. It's about the downtime on the NA server when the PTS was also taken down.
Gina already said that locked accounts will be compensated somehow - they are still figuring things out.
"To that end, for anyone whose accounts have been affected by this issue and are currently locked or being rolled back, we will be emailing you an ESO game code so you can play ESO (either on the Live servers or the PTS) while you wait for your main account. Please note that this is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon."
"The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so."
There is no indication they are going to treat locked out players differently because of what server they are on.
My account is locked out and I get that this is incredibly frustrating, because it is, and I cannot imagine how much more so for a content creator - that all sucks. Hopefully, we will see the accounts start to get unlocked later today and get more details on compensation soon.
I think the main thing is accounts back - people can play. Compensation or not - I think the inability to play is causing a lot of the issues and the longer it goes on for the more people miss out on i.e. dailies, writs, trial groups, set farming etc.
They are actively working on getting our accounts unlocked.3 -
metheglyn✭✭✭✭Unified_Gaming wrote: »Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
I'm only referring to the specific 200 seals for NA, for the one day the NA server was offline for an extended time while EU was still up.
They haven't told us the entirety of what they'll be doing for the locked out accounts; to be sure, there's a lot people are missing out on. It's possible they'll include an appropriate amount of seals of endeavor specifically for the accounts that were locked out.
I think it is more the opportunity cost and that people can't actually make progress with anything. Want to farm a set can't. Want to run a trial - can't. Want to get tier 1 for transmutes can't. What about writs or daily rewards / dallies? There are lots of small losses that when combined become somewhat substantive.
I understand that the NA server being off for a few hours and that it nice that they are giving some compensation for people. I just hope that the ESO+ is also reinstated for those who had theirs cancelled like myself. It is a service I have paid for.
I agree that people whose accounts are locked are missing out on a quite a bit, most of which can't be directly calculated. They won't ever be able to compensate you for lost time, but hopefully they can come up with something that helps make up for this debacle. I also hope they give people whose ESO+ got cancelled reimbursement via extended days on their account (or however they can make it work so you get what you paid for).3 -
valenwood_vegan✭✭✭✭✭
✭✭Gina's post says they are discussing additional compensation for those who had their accounts locked.5 -
Unified_Gaming✭✭✭✭Unified_Gaming wrote: »Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
I'm only referring to the specific 200 seals for NA, for the one day the NA server was offline for an extended time while EU was still up.
They haven't told us the entirety of what they'll be doing for the locked out accounts; to be sure, there's a lot people are missing out on. It's possible they'll include an appropriate amount of seals of endeavor specifically for the accounts that were locked out.
I think it is more the opportunity cost and that people can't actually make progress with anything. Want to farm a set can't. Want to run a trial - can't. Want to get tier 1 for transmutes can't. What about writs or daily rewards / dallies? There are lots of small losses that when combined become somewhat substantive.
I understand that the NA server being off for a few hours and that it nice that they are giving some compensation for people. I just hope that the ESO+ is also reinstated for those who had theirs cancelled like myself. It is a service I have paid for.
I agree that people whose accounts are locked are missing out on a quite a bit, most of which can't be directly calculated. They won't ever be able to compensate you for lost time, but hopefully they can come up with something that helps make up for this debacle. I also hope they give people whose ESO+ got cancelled reimbursement via extended days on their account (or however they can make it work so you get what you paid for).
I think that making sure people get what they paid for in full is the least they resolve. I know UK law has stipulations that if you don't get a service you paid for you can request a refund. I don't encourage people to take that route and give ZOS time to resolve it but it is very messy indeed.
I 100% agree that the loss opportunity and small things that you can't quantify is going to be hard to balance i.e. event tokens, dailies, writs etc. The other issue is that there are players, like myself, who don't care for the cosmetic shop. The cosmetic shop does not increase my ability to farm items I need etc. and it does not impact gameplay - I don't think it should either. As such, I only use crowns for character slots or skill unlocks on alts as that actually saves me a lot of time which is very important as a content creator.Unified Gaming - creating a shared and Unified Gaming community.
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metheglyn✭✭✭✭Unified_Gaming wrote: »Unified_Gaming wrote: »Unified_Gaming wrote: »Regarding the 200 seals of endeavor for the PCNA server--I believe that is because the NA server was offline for many hours that day, leaving many people without the ability to earn endeavors, regardless of the PTS issue. Since the EU server stayed up, everyone not affected by the PTS problem was hypothetically able to earn that days' endeavors.
I don't think they intended a two-tiered compensation system.
What about those who are on PC EU who are also locked out and thus will miss it? They've extended the event. I believe you're referring to the daily rewards and so that could be fair.
I'm only referring to the specific 200 seals for NA, for the one day the NA server was offline for an extended time while EU was still up.
They haven't told us the entirety of what they'll be doing for the locked out accounts; to be sure, there's a lot people are missing out on. It's possible they'll include an appropriate amount of seals of endeavor specifically for the accounts that were locked out.
I think it is more the opportunity cost and that people can't actually make progress with anything. Want to farm a set can't. Want to run a trial - can't. Want to get tier 1 for transmutes can't. What about writs or daily rewards / dallies? There are lots of small losses that when combined become somewhat substantive.
I understand that the NA server being off for a few hours and that it nice that they are giving some compensation for people. I just hope that the ESO+ is also reinstated for those who had theirs cancelled like myself. It is a service I have paid for.
I agree that people whose accounts are locked are missing out on a quite a bit, most of which can't be directly calculated. They won't ever be able to compensate you for lost time, but hopefully they can come up with something that helps make up for this debacle. I also hope they give people whose ESO+ got cancelled reimbursement via extended days on their account (or however they can make it work so you get what you paid for).
I think that making sure people get what they paid for in full is the least they resolve. I know UK law has stipulations that if you don't get a service you paid for you can request a refund. I don't encourage people to take that route and give ZOS time to resolve it but it is very messy indeed.
I 100% agree that the loss opportunity and small things that you can't quantify is going to be hard to balance i.e. event tokens, dailies, writs etc. The other issue is that there are players, like myself, who don't care for the cosmetic shop. The cosmetic shop does not increase my ability to farm items I need etc. and it does not impact gameplay - I don't think it should either. As such, I only use crowns for character slots or skill unlocks on alts as that actually saves me a lot of time which is very important as a content creator.
A very difficult balancing act, indeed. I would think that, if they involve the crown store in the compensation, it would be better to simply credit some number of crowns to the affected accounts rather than try to settle on items that might please. That way people could choose for themselves what best suited them.
I do hope this all gets resolved as soon as possible and that everyone can get back to doing what they most enjoy in the game.0 -
Mike71✭✭✭And it keeps getting better... better and better the NA players receive a 200 Seal of Aspiration. What about the EU players or is this just a communication error.
What should you do with a game code? Are all the benefits of ESO+ unlocked? craft bags, mounts lined, etc.
Hey, my account has 20 characters with level 2500. Do you really believe I'll start again from the beginning? Lost all armor from the areas, Mythical items and Undaunted.
Guys, come up with something better. That's a slap in the face to those starting on Tuesday.
0 -
hiyde✭✭✭✭✭
✭And it keeps getting better... better and better the NA players receive a 200 Seal of Aspiration. What about the EU players or is this just a communication error.
What should you do with a game code? Are all the benefits of ESO+ unlocked? craft bags, mounts lined, etc.
Hey, my account has 20 characters with level 2500. Do you really believe I'll start again from the beginning? Lost all armor from the areas, Mythical items and Undaunted.
Guys, come up with something better. That's a slap in the face to those starting on Tuesday.
This is...not at all what is happening. Here's the update:
https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest
@Hiyde GM/Founder - Bleakrock Barter Co (Trade Guild - PC/NA) | Blackbriar Barter Co (Trade Guild-PC/NA)1 -
ZOS_LunaradminAnd it keeps getting better... better and better the NA players receive a 200 Seal of Aspiration. What about the EU players or is this just a communication error.
What should you do with a game code? Are all the benefits of ESO+ unlocked? craft bags, mounts lined, etc.
Hey, my account has 20 characters with level 2500. Do you really believe I'll start again from the beginning? Lost all armor from the areas, Mythical items and Undaunted.
Guys, come up with something better. That's a slap in the face to those starting on Tuesday.
Hello!
To quote Gina:This is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.
The 200 Seals of Endeavor are for the PC-NA server being down for the day.The Elder Scrolls Online - ZeniMax Online Studios
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Veesk✭✭✭✭And it keeps getting better... better and better the NA players receive a 200 Seal of Aspiration. What about the EU players or is this just a communication error.
What should you do with a game code? Are all the benefits of ESO+ unlocked? craft bags, mounts lined, etc.
Hey, my account has 20 characters with level 2500. Do you really believe I'll start again from the beginning? Lost all armor from the areas, Mythical items and Undaunted.
Guys, come up with something better. That's a slap in the face to those starting on Tuesday.
Please follow the actual updates
https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest
"The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so."
The 200 seals of endeavors are not related to the locked accounts. It's about the downtime on NA on Monday.2 -
Unified_Gaming✭✭✭✭And it keeps getting better... better and better the NA players receive a 200 Seal of Aspiration. What about the EU players or is this just a communication error.
What should you do with a game code? Are all the benefits of ESO+ unlocked? craft bags, mounts lined, etc.
Hey, my account has 20 characters with level 2500. Do you really believe I'll start again from the beginning? Lost all armor from the areas, Mythical items and Undaunted.
Guys, come up with something better. That's a slap in the face to those starting on Tuesday.
Hello!
To quote Gina:This is not in any way intended to replace your current account, and we are continuing to work around the clock to restore all affected accounts. We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.
The 200 Seals of Endeavor are for the PC-NA server being down for the day.
Thanks for the clarification.Unified Gaming - creating a shared and Unified Gaming community.
For some of the best and most up to date PVP builds around or useful tips and tricks from an experienced player for PvP and PvE, then check out my channel and consider subscribing if you want to see regular ESO content.
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ghost_bg_ESO✭✭✭✭actually pc eu players will probably get something too - day-time maintenance at the end of the week for that rollback
i just hope it is not saturday.0 -
wilykcat✭✭✭✭✭
✭Content creators are locked out of their accounts... Wait, am I reading this thread title correctly? Is this real
Edited by wilykcat on April 17, 2024 9:41PM1