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not able to complete/leave tutorial
Ashnarug
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after the issue with the PC NA and PCS yesterday I decided to pay and create a new account (mar0126). However on both the PC NA and Eu servers I can not enter the Keywright Gallery. I can read the books but not open the doors leading to the gallery. As this is a new account not affected by yesterday's problem how come the game is not accessible.
Edited by Ashnarug on April 17, 2024 1:11PM During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.
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Ashnarug✭✭✭maintenance completed, still cannot open the door. Running repair and see if it can do something. Didn't change anything. Uninstalled PTS, no change. So now I have uninstalled the game and I am currently reinstalling the game. It's 18:00 right now, I guess I'll give an update in the morning.Edited by Ashnarug on April 16, 2024 10:09PMDuring the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.0 -
Ashnarug✭✭✭no. uninstalling and reinstalling the game did not solve the issue. disabling add-ons did nothing either.Edited by Ashnarug on April 16, 2024 11:38PMDuring the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.0 -
vsrs_au✭✭✭✭✭
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The quest step in the screenshot seems to indicate all the previous steps were done, because it says "Enter the Keywright's Gallery".ClowdyAllDay wrote: »you must get the sky shard? are you sure you completed all the steps?PC(Steam) / EU / play from Melbourne, Australia / avg ping 3901 -
Ashnarug✭✭✭this morning I created a new character after deleting the one created yesterday (just if by any chance yesterday's maintenance and crash of the PTS was the issue), but no, the doors are still closed.
Even tried disabling my Norton Firewall - did nothing.
so on my account "mar0126" I have two Khajiiti nightblades (PC NA Ashni Urjani and PC Eu Kiseenaji-la) stuck at the bottom of the stairs after defeating Shyazzel the Traveler. As this is a new account created yesterday I can't even skip the tutorial.
There is no reason for me to take the ESO+ subscription if I can't even start the game !Edited by Ashnarug on April 17, 2024 12:11PMDuring the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.0 -
AmishDefector✭✭✭On a new account can you pick which tutorial you do or skip it altogether?
This would mean making a new toon which you shouldnt have to but might be a workaround0 -
DinoZavr✭✭✭✭✭
✭This hardly will help, but it takes less than two minutes to try.
your ESO settings are stored in C:\Users\localuser\Documents\Elder Scrolls Online\live folder
1) rename Addons folder into _Addons to be sure Addons are not affecting
2) rename UserSettings.txt into UserSettings.bak (in case keyboard mapping were botched)
3) rename ShaderCache.cooked into ShaderCache.bak (in case Shaders went wrong - this CAN cause the inability to use some of ingame controls)
4) launch the game. It will re-create the Addons folder and 2 files you have renamed.
Try logging in, loading a character and then opening that door.
If this does not help you can try to create another character and select to skip tutorial.PC EU0 -
ZOS_LunaradminHello @Ashnarug
If you're stuck in a quest, please follow these steps in-game to request assistance:
Open your quest journal by pressing [J], make sure the Quest tab is selected.
Right click on the quest you need help with and click Get Help
Select the category and provide details in the description box, then click Submit
This will ensure our support agent will receive all the information they need to try and help you.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
Ashnarug✭✭✭If this does not help you can try to create another character and select to skip tutorial.
It is a new account so I cannot skip the tutorial, and no renaming the txt files did not help.
Edited by Ashnarug on April 17, 2024 3:02PMDuring the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.0 -
ZOS_KevinCommunity Manager@Ashnarug After chatting with the team, they have suggested the following.- Please try the door on the opposite side of the hall. Their compass pin isn't pointing to that door. The hallway you're in is horseshoe shaped. The door on the other end of the horseshoe should be useable.
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
Ashnarug✭✭✭ticket opened: 240417-002674During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.0 -
Ashnarug✭✭✭Please try the door on the opposite side of the hall.
Wow! that worked. This is the first time since 8 March 2021 that I had to used the other door. Norianwe did not go to the centre of the room but stayed close to the Khenarthi's Roost gate (the only available gate even though the game I bought for this new account has 7 chapters included.
Thank you Kevin for your help. I thought I tried the other door yesterday but maybe I was wrong.
The game goes on
or I should say starts anew 
During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.1 -
ZOS_KevinCommunity ManagerGlad all is resolved, @Ashnarug. Have fun in Tamriel!Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0
