So there's no compensation from server issues?

Zankoh · April 16

I was only able to play ESO last night right before server went down and was unable to do any endeavor, including the bonus one that rewards 200 endeavor points? Have I just lost it because of that?

Nissowolf · April 16

for the moment, let Zos fix all the mess they made with PTS and all that matter of billions of gold imported to NA. we'll see for compensation once everyone will be able to play again.

Hailan · April 16

As one of the people who logged on to pts for all but 20 minutes I understand the frustration more than anyone because I am unable to log in period. Everyone needs to be patient and let them fix this mistake. Mistakes happen. It’ll all get sorted out soon.

DigiAngel · April 16

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

bantamguar · April 16

What colour guar are you hoping for?

Zankoh · April 16

Yeah, I hope you're right, I dont mean to rush things if they're still fixing it, I just got frustrated since I worked yesterday and reached in to log but then couldn't play.

Zankoh · April 16

bantamguar wrote: »

What colour guar are you hoping for?

Purple

driosketch · April 16

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

DigiAngel · April 16

driosketch wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

Do you have any evidence of this?

sarahthes · April 16

DigiAngel wrote: »

driosketch wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

Do you have any evidence of this?

They've done it in the past, multiple times. There's no reason to think they won't this time.

virtus753 · April 16

DigiAngel wrote: »

driosketch wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

Do you have any evidence of this?

The anniversary event was extended a week in 2018:

https://forums.elderscrollsonline.com/en/discussion/406113/recent-eu-server-issues-anniversary-event-extension/p1

Zeal of Zenithar was extended a day last year.

Reginald_leBlem · April 16

Guys they haven't even gotten PTS back up and running yet, or gotten players back into their accounts.

How should they decide compensation when they can't even know the extent of the damage yet?

driosketch · April 16

virtus753 wrote: »

DigiAngel wrote: »

driosketch wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

Do you have any evidence of this?

The anniversary event was extended a week in 2018:

https://forums.elderscrollsonline.com/en/discussion/406113/recent-eu-server-issues-anniversary-event-extension/p1

Zeal of Zenithar was extended a day last year.

Also in 2021. I've been here 10 years, it's happened with just about every event at some point.

https://forums.elderscrollsonline.com/en/discussion/comment/7200794#Comment_7200794

Tallon_IV · April 16

DigiAngel wrote: »

driosketch wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, including for the anniversary event, which usually means extending the event.

Do you have any evidence of this?

☝️🤓

KS_Amt38 · April 16

Yeah they compensated it multiple times. Would be happy if ZoS extends the anniversary event for a couple of days.

Ezhh · April 16

Quite honestly, extending the event isn't compensation. The people effected will still lose out compared to everyone else through no fault of their own.

That said - good start would just be getting access to accounts back as soon as possible and ensuring there is no lasting harm. Compensation is secondary.

yoyo420232 · April 16

I also agree everyone should get compensation also the people who are locked outta their accounts should get a little more as they can’t even play for a few days me personally it only effected last night as I log in daily after work to do my dailies could not last night but was able to this morning at the very least they should extend the event atleast 1-3 days for the community and maybe send out a mass care package to make the people happy customer service goes a long way I just returned to eso this issue I can see will keep the players from ever returning to the game no matter how many issues you fix the players time is important to the players and we don’t like to feel like our time has not been respected

amapola76 · April 16

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Yes, though it may have been before your time.

Extending an event by a day (sometimes even longer) because one or more of the servers went down has actually happened several times over the years.

heaven13 · April 16

They just recently gave out outfit tokens as well to everyone affected by the cleared outfit slot bug that occurred when the last update went live. So they have given compensation in the past and hopefully will do so, generously, to all those affected by their mistake this time.

Photosniper89 · April 16

Zankoh wrote: »

I was only able to play ESO last night right before server went down and was unable to do any endeavor, including the bonus one that rewards 200 endeavor points? Have I just lost it because of that?

PVP had 2-3 roll backs every 30 minutes last week for three days straight with only two notices from ZOS Compare that to what was said for PvE.

PvE gets a summarized follow up as to how/why it happened and nothing for PVP, which I’ve been harping about for a week now.

Wouldn’t expect much of any compensation - but then again this is PvE we are talking about.

[snip]
[edited for bashing]

Tallon_IV · April 16

Photosniper89 wrote: »

Zankoh wrote: »

I was only able to play ESO last night right before server went down and was unable to do any endeavor, including the bonus one that rewards 200 endeavor points? Have I just lost it because of that?

PVP had 2-3 roll backs every 30 minutes last week for three days straight with only two notices from ZOS Compare that to what was said for PvE.

PvE gets a summarized follow up as to how/why it happened and nothing for PVP, which I’ve been harping about for a week now.

Wouldn’t expect much of any compensation - but then again this is PvE we are talking about.

[snip]

I don't think the snarky comment toward Gina is necessary. I'm sure she asks the appropriate people about compensation when these things happen, but it's not up to her.

[edited to remove quote]

Wildberryjack · April 16

Just extend the event by a week, that'll be good. I still can't get logged in despite not getting on the PTS which of course now means I'm also losing the daily log in reward. Oh well, glad I don't have a FOMO personality though this is still very annoying.

alternatelder · April 16

There hasn't even been an update to the login issues that affected PS5 since the 11th
This thread:

https://forums.elderscrollsonline.com/en/discussion/656182/unable-to-log-in-on-console-since-maintenance-today/p1

They just expected everyone to either waste time digging up their ps4 to update the game and play, or uninstall and reinstall ps5 version rather than issuing a hotfix.
They need to provide compensation to everyone at this point for all this crap.

Photosniper89 · April 16

alternatelder wrote: »

There hasn't even been an update to the login issues that affected PS5 since the 11th
This thread:
https://forums.elderscrollsonline.com/en/discussion/656182/unable-to-log-in-on-console-since-maintenance-today/p1
They just expected everyone to either waste time digging up their ps4 to update the game and play, or uninstall and reinstall ps5 version rather than issuing a hotfix.
They need to provide compensation to everyone at this point for all this crap.

Yup! You won’t get a response, nor will PvP.

This is three weeks of back to back to back MASSIVE mess ups from maintenance.

Uryel · April 16

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Never in 10 years. Occasionnaly a clown crate whene there has been many issues in a short time, but stuff like commpensating lost ESO+ days and stuff like that ? Never, ever.

driosketch · April 16

Uryel wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Never in 10 years. Occasionnaly a clown crate whene there has been many issues in a short time, but stuff like commpensating lost ESO+ days and stuff like that ? Never, ever.

May 2014, 5 extra days of subscription added due to server issues. I don't understand people acting like ESO has never done these things.

Seraphayel · April 16

driosketch wrote: »

Uryel wrote: »

DigiAngel wrote: »

Has there ever been "compensation" though? I mean really? Has Zen EVER posted a "we're sorry, here's a goodie" post? I don't think so.

Never in 10 years. Occasionnaly a clown crate whene there has been many issues in a short time, but stuff like commpensating lost ESO+ days and stuff like that ? Never, ever.

May 2014, 5 extra days of subscription added due to server issues. I don't understand people acting like ESO has never done these things.

The thing is, they do and they do so frequently. They are very open with these things and over the years there have been a lot of compensations. People willfully ignoring that just to have a false argument to prove their point is rather questionable.

blktauna · April 17

Ive never had my eso+ added to for many many days lost to outages since 2018. I've never had my dailies that I missed compensated for those missed days, ever. Tickets either.

A cute Guar pet is not com[ensation.

WitchyKiki · April 17

bantamguar wrote: »

What colour guar are you hoping for?

Blueeee!

thorwyn · April 17

WitchyKiki wrote: »

bantamguar wrote: »

What colour guar are you hoping for?

Blueeee!

And I'm going to name him Pep GuarDiola

Dovahkiin02191973 · April 17

If compensation is granted, it will be the last thing they do. Right now they are working on restoring affected accounts which could take quite some time depending on how they are doing it. Not going to speculate on any of it. The devs are working very hard on making this right. They are only human and can only do so much and I bet they are in dire need of sleep. So lets just roll with it.