Reimbursement for Locked Accounts

theamazeman

My account, like so many others after today's incident, has been locked for an indeterminate amount of days for making the mistake of logging into the PTS for 15 minutes.
I understand why, and that it will take time to get things sorted. I would not mind simply waiting it out - were it not for the sheer volume of things I will be missing out on in the meantime.
This unfortunately comes in the middle of the Jubilee, which as many of us know, is a lucrative time. I personally complete about a hundred dailies every day, so missing several days means hundreds of missed resources, crafting motifs, recipes, and other assorted rewards. Simply extending the event will not reimburse me all of those lost rewards, as - say for example - if the event was extended for 5 days, unaffected people would also get 5 extra days. So no matter what, we who are temporarily banned will have missed 5 days of the event that other players got to take advantage of. To say nothing of all the lost daily event tickets, lost double XP time, and setback in the grind for the unique rare drops this event (Trueflame, Staff of Worms, etc).
Furthermore, I have always been extremely diligent about completing my daily endeavors and grabbing my daily login rewards - I was there when both systems were introduced into the game, and have not missed a single day since they first appeared. I do not want to miss hundreds of seals of endeavor (including the unprecedented and unique 200-point daily for today from 6 successful pickpockets) for the days I cannot log in for, and I likewise don't want to break my half-decade long streak of daily login rewards because I was locked out of my account for the 'crime' of glimpsing the PTS for a few minutes.
So I ask - what is to be done about these things, for those of us unlucky enough to be caught in the crosshairs of this incident? Will we be automatically granted the login rewards and seals of endeavor for the days we missed? Will we be given 3 event tickets per day we can't log in, and what will happen if it puts us over 12? Will there be something to make up for lost jubilee time other than just extending the event, which benefits everyone equally and doesn't help those of us catch up on missed time and rewards relative to others?

xclassgaming

ZOS better give us something. This is truly frustrating.

Galiferno

The only thing giving me hope that they'll compensate us fairly is that there were many big ESO names on the PTS when this happened. Assuming they don't give any sort of special preference or treatment to them...

twev

theamazeman wrote: »

My account, like so many others after today's incident, has been locked for an indeterminate amount of days for making the mistake of logging into the PTS for 15 minutes.
I understand why, and that it will take time to get things sorted. I would not mind simply waiting it out - were it not for the sheer volume of things I will be missing out on in the meantime.
This unfortunately comes in the middle of the Jubilee, which as many of us know, is a lucrative time. I personally complete about a hundred dailies every day, so missing several days means hundreds of missed resources, crafting motifs, recipes, and other assorted rewards. Simply extending the event will not reimburse me all of those lost rewards, as - say for example - if the event was extended for 5 days, unaffected people would also get 5 extra days. So no matter what, we who are temporarily banned will have missed 5 days of the event that other players got to take advantage of. To say nothing of all the lost daily event tickets, lost double XP time, and setback in the grind for the unique rare drops this event (Trueflame, Staff of Worms, etc).
Furthermore, I have always been extremely diligent about completing my daily endeavors and grabbing my daily login rewards - I was there when both systems were introduced into the game, and have not missed a single day since they first appeared. I do not want to miss hundreds of seals of endeavor (including the unprecedented and unique 200-point daily for today from 6 successful pickpockets) for the days I cannot log in for, and I likewise don't want to break my half-decade long streak of daily login rewards because I was locked out of my account for the 'crime' of glimpsing the PTS for a few minutes.
So I ask - what is to be done about these things, for those of us unlucky enough to be caught in the crosshairs of this incident? Will we be automatically granted the login rewards and seals of endeavor for the days we missed? Will we be given 3 event tickets per day we can't log in, and what will happen if it puts us over 12? Will there be something to make up for lost jubilee time other than just extending the event, which benefits everyone equally and doesn't help those of us catch up on missed time and rewards relative to others?

theamazeman

I've additionally been told that as a result of all of our temporary bans, our subscriptions have been cancelled.

I was only 4 months into a 12 month subscription. Those cost $140 and 2/3 of that is about $94 dollars. That subscription better renew for free for another 8 months or I'd better see $94 dollars returned to my checking account, else I just lost $94 dollars for their mistake.

theamazeman

The ban also extends to the website, so I cannot even check my account to verify whether or not my subscription is still active.

essi2

This situation is kinda [snip], but I wouldn't hold my breath when it comes to compensation for lost gametime or lost progress.

And they should under no circumstance compensate any 'big names' unless they intend to compensate everyone affected.

The most likely compensation if any would be the Anniversary Event being extended.

[edited for profanity bypass]

xclassgaming

theamazeman wrote: »

The ban also extends to the website, so I cannot even check my account to verify whether or not my subscription is still active.

same, its annoying....

emilyhyoyeon

theamazeman wrote: »

I've additionally been told that as a result of all of our temporary bans, our subscriptions have been cancelled.

I was only 4 months into a 12 month subscription. Those cost $140 and 2/3 of that is about $94 dollars. That subscription better renew for free for another 8 months or I'd better see $94 dollars returned to my checking account, else I just lost $94 dollars for their mistake.

I'm 99.9% sure the subscriptions work so that, when you cancel in the middle of one, it just cancels its renewal after the full length of time is over; so if your sub was cancelled, you still have the 8 months left, it just won't auto renew after the rest of the 8 months until you sub again.