Down time length

chrisub17_ESO60 · April 16

I played this game at launch and just started back up a few days ago playing with my wife. Saw that there was downtime for some issue, but no expected time of completion.

For the been there seen that people on this game, is there any likely expectation of how long this will take?

Is this is a back up in an hour or so, or a come back tomorrow kind of thing?

ImmortalElf13 · April 16

This is a unique situation. Accidental server meld is not precedented. So there is no average to go by. Just keep an eye on the forums, Gina or Kevin will give us an update as soon as they can. They generally try to keep us informed when they can but right down they've got scrambling devs and programmers at 9 at night. We'll just have to wait and see.

ragnarok6644b14_ESO · April 16

It's a pretty major error that has been encountered, I think. One of those

problems, if my experience with similar errors is any indication.

trittnerxx · April 16

the fact the pts and live servers are connected is silly

ragnarok6644b14_ESO · April 16

trittnerxx wrote: »

the fact the pts and live servers are connected is silly

The fact that you can log onto your live characters on the PTS and have been able to for almost the entire decade ESO has been out indicates that:
1) they are self-evidently connected at least by a sneakernet if nothing else
2) this kind of mistake is a once-per-decade issue, if that.

stephanierain · April 16

trittnerxx wrote: »

the fact the pts and live servers are connected is silly

It would depend how much money it saves. It might be a lot. But I'm always suspicious there are people who try to save the company any tiny old amount just so they could stuff their resume with the fact that they saved something, since it's been about 6 months since the last stuffer and they're getting worried about appearing static.

Sakiri · April 16

Most games with a test server allow you to copy your characters from live to PTS.

This means they're usually connected *somehow*.

WhiteCoatSyndrome · April 16

Gina posted an update. ‘Several hours’ of downtime as of this posting.

Sakiri · April 16

Might as well just go back to sleep at this rate.

Rawblin · April 16

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

WhiteCoatSyndrome · April 16

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

They might want to try and salvage what they can on PC NA. If they let people play in the meantime then they have to merge in changes later, and that’s assuming they don’t need the server off for fixes.

furiouslog · April 16

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

They could be combing through logs to see who got the rare drops so that they can restore those.

w002exp · April 16

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

They have scheduled maintenance tomorrow so consider this..... Even if they have a way forward tonight, are you going to call in an emergency team this late, pay them overtime and fees to push a new update, and eat the cost, when you can just wait until 3am tomorrow and they will be there anyway. As soon as I realized they had scheduled maintenance tomorrow I booted up my library of 2023 titles I still haven't completed.

Alefroth · April 16

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

You have no idea how long any of those steps takes, nor how long to decide what action to take. Leave it to the people who know what's going on.

Rawblin · April 16

Alefroth wrote: »

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

You have no idea how long any of those steps takes, as well as how long to decide what action to take. Leave it to the people who know what's going.

Sorry, you're right. I'll leave it to the people who know what's going on. My previous idea to do it all myself was clearly a hasty decision.

barney2525 · April 16

I just think it's hilarious
April 15th No Maintenence
April 15th Server unavailable while we perform maintenence

wolfie1.0. · April 16

w002exp wrote: »

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

They have scheduled maintenance tomorrow so consider this..... Even if they have a way forward tonight, are you going to call in an emergency team this late, pay them overtime and fees to push a new update, and eat the cost, when you can just wait until 3am tomorrow and they will be there anyway. As soon as I realized they had scheduled maintenance tomorrow I booted up my library of 2023 titles I still haven't completed.

the maintenance tomorrow is for the website and the store, its not the same as the game servers, and likely not the same team.

virtus753 · April 16

Sakiri wrote: »

Most games with a test server allow you to copy your characters from live to PTS.

This means they're usually connected *somehow*.

This one doesn't allow you to. It copies them and erases them for you, according to the devs' schedule.

They copy NA characters to PTS for the first two weeks of a major update, then they erase the PTS database and copy over the EU characters.

The connection should only be one way, i.e. the copy goes from live to PTS. Nothing should be sent back the other way.

What happened here seems to be that the PTS was actually using the live database instead of the PTS copy.

Threemoons · April 16

Can we at least please have assurances that we won't miss a daily login bonus? I would have logged in much earlier this PM but had to work late. I don't want to miss any of the goodies! @ZOS_GinaBruno can you please help out/clarify for the FOMO crowd over here? Thanks so much.

wolfie1.0. · April 16

Rawblin wrote: »

Alefroth wrote: »

Rawblin wrote: »

Disable PTR until backend issue can be resolved.
Rollback NA to before PTR issue today for dupe problem resolution.
Start NA server and let people play while you figure out said PTR issue.

Doesn't seem like a many-hours downtime situation to me. Or at least it shouldn't be. Unless someone also deleted all of the server backups after they used the wrong folder path for the PTR database...

You have no idea how long any of those steps takes, as well as how long to decide what action to take. Leave it to the people who know what's going.

Sorry, you're right. I'll leave it to the people who know what's going on. My previous idea to do it all myself was clearly a hasty decision.

its never as simple as it seems, and when something on this scale happens, you want to find the issue so that it doesn't happen again. Its entirely possible that the issue is actually on the live server end.