"ESO is not responding" after patch

Tsuriel

My girlfriend's game is not responding after patching, she tried repairing but she gets stuck in the first loading screen after logging in prior to getting the "ESO is not responding" error which forces the game to shut down. Is there anything that can be done??

Turning for help here while still trying to figure it out on our end.
Thanks in advance

ZOS_Kraken

@Tsuriel Did you try turning off all add-ons before logging in?

Tsuriel

ZOS_Kraken wrote: »

@Tsuriel Did you try turning off all add-ons before logging in?

Yeah just gave it a try, it's still crashing.

ZOS_Kraken

Thank you for that information. Please reach out to our Support team for further assistance.

DrogB

me too

Tsuriel

ZOS_Kraken wrote: »

Thank you for that information. Please reach out to our Support team for further assistance.

Thanks for the response though. We'll wait and see, seems like others are having similar issues as well.
It worked for me though after one inactivity message.

Tsuriel

Update:

It worked now after lowering the graphics for that first after-patch loading screen and got through.

DrogB

i have low graphic settings , but i have the problem

DrogB

it show this popup error message:
Pending data load error (13937515 - c000000001803cf)

SilverPaws

Same issues here

ZOS_Bill

As posted here, we are investigated some game freezing issues since Update 41 launched. For now we recommend going through this help article for these crashing issues. If these steps do not help, you can open a ticket for further assistance with customer support.