ESO doesn´t save or create User Settings, doesn´t create "Elder Scrolls Online" folder in Documents

Dicun · February 19

Hi!

I have a problem with loading and playing ESO. I bought and installed it via STEAM and had no troubles playing it on the EU Server for quite some time.

Out of the blue the game didn´t seem to save/recognize my user settings. It started with me having to confirm the terms and conditions each time when I logged in and the game not loading the addons I had installed.
What I did, trying to solve the problem up to now:
- enable writing rights on the UserSettings.txt to allow ESO to save new settings > didn´t work
- delete all addons and tried to launch withouth them > didn´t work
- uninstalled ESO and reinstalled it three times (twice installement via STEAM, once via ESO launcher > didn´t work
- make use of the repair function multiple times > didn´t work
- delete the folder "Elder Scrolls Online" in the documents, hoping the repair function or a reinstallment would fix the problem > folder gone for good and isn´t recreated by ESO installement or repair function
- recreating this folder in documents on my own with the path: Elder Scrolls Online/liveeu/AddOns (UserSettings.txt asf are missing, because I didn´t save a copy -.-) > didn´t work
- created a new character and changed its settings, hoping this would force the creation of a UserSettings.txt document > didn´t work
- made a screenshot ingame to find out where ESO saves it, in order to find the ELDER SCROLLS folder in case it was created somewhere else than documents > couldn´t locate the screenshot
- obviously used the Windows search funtion several times to find "UserSettings.txt" and the "Elder Scrolls" folder multiple times > nothing to be found
- send a ticket to the german support team, receiving a standardized answer: "We can´t help you - try the english forums - maybe the devs will see your post - glhf"
- spend hours searching the net and the forums (english as well as german) to find a solution > some had the same problem, no final solution was given

So here I am. After having to accept the terms and conditions each time I log in I could theoretically play ESO. But whatever I do, it won´t load the addons or settings. I didn´t like the fact I had to do this, but for now I canceled my subscription for ESO as I feel don´t get my moneys worth. (Especially considering the let-down-of-an-answer by the german "support" team.

I´d be thankfull if I could get some information on how to finally solve the problem. Thanks!

Dicun · February 19

Here a screenshot of the screenshot I took in order to find out, where the screensshots might be saved.

ZOS_Bill · February 20

@Dicun

Could you provide us with your current ticket number?

Dicun · February 20

The number is 240216-003673. Thank you!

ZOS_Bill · February 21

@Dicun

Thank you for your ticket number. Please check your forum inbox as we've responded back there.

ineonez · June 18

Hi Dicun
i got same situation like you
and just found the solution to solve "user setting not recognize" problem
make sure you turn off controlled folder access on window security

it's worked for me

Falco63 · June 19

How about a link or explanation for other with the same problem.

Falco63 · June 19

ineonez wrote: »

Hi Dicun
i got same situation like you
and just found the solution to solve "user setting not recognize" problem
make sure you turn off controlled folder access on window security

it's worked for me

You are a scholar my friend. This fixed it for me as well, eso64.exe can be added to allow the app through.

ZOS_Bill · June 19

@Falco63

Thanks for sharing with us that this troubleshooting tip was able to fix this saving issue.