"I understand you're contacting us about the Crowns not refreshing on the PTS server.
The first time you log into the PTS you will receive 500 Crowns and each day, at 3:00am EDT (7:00 UTC), your Crown balance will be reset to 5500.
If the Crowns haven't been updated, we would like to suggest submitting a feedback for this issue. You can submit feedback and bug reports several different ways for the development team to review. You can submit a ticket through our help portal
here by selecting Feedback / Bug as your category.
Additionally, you can report bugs by posting details about the issue on
The Elder Scrolls Online official forums.
Note: Bug reports and feedback are not sent to our support team and will not receive a response. If you need help from support, please use the /help function within the game or submit a ticket under a different category."
(c) Support Team