Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Customer Support automated response needs to be more obvious
SilverBride
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I've seen countless posts from players that have submitted tickets and received the automated response that don't realize they need to reply to that for their ticket to continue through the process. It's not intuitive and while it does say to respond within so many days if the issue is not resolved, this doesn't stand out and is easy to miss.
I would suggest that the automated response include a question, such as the one below, that will catch the player's attention and make sure they get the help they need.
__________
Was your issue resolved?
[ ] Yes, please close my ticket.
[ ] No, please continue to investigate my ticket.
@ZOS_Kevin @ZOS_Bill
Edited by SilverBride on September 7, 2023 5:33PM I would suggest that the automated response include a question, such as the one below, that will catch the player's attention and make sure they get the help they need.
__________
Was your issue resolved?
[ ] Yes, please close my ticket.
[ ] No, please continue to investigate my ticket.
@ZOS_Kevin @ZOS_Bill
PCNA
10