The Elder Scrolls Online

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Recent Queue Times & Login Issues

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  • VaranisArano
    VaranisArano
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    Kisakee wrote: »
    ZOS_GinaBruno wrote: »
    nightstrike wrote: »
    Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

    Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

    So why don't we get information like this in here, the official forums? Why is this always neglected? I don't care for any Social Media postings ever, give us the information where they belong to. Would be a good start for your "improved communication".
    /s

    But it is?
    https://forums.elderscrollsonline.com/en/discussion/640204/zeal-of-zenithar-event-extension#latest
  • DragonRacer
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    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.
    Edited by DragonRacer on August 2, 2023 11:55PM
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • wilykcat
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    I look at all categories because there's a lot of stuff here to read and respond to on the forums besides general discussion. I also post in the category that best matches the topic of my post (rarely I make original post in general discussion but instead I mostly create comments).

    I'll check news and articles category more often. Thanks 😊
  • Kisakee
    Kisakee
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    VaranisArano wrote: »
    Kisakee wrote: »
    ZOS_GinaBruno wrote: »
    nightstrike wrote: »
    Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

    Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

    So why don't we get information like this in here, the official forums? Why is this always neglected? I don't care for any Social Media postings ever, give us the information where they belong to. Would be a good start for your "improved communication".
    /s

    But it is?
    https://forums.elderscrollsonline.com/en/discussion/640204/zeal-of-zenithar-event-extension#latest

    Look at the category and tell me you're there on a regular basis, i bet you're not. This belongs in General Discussion as it's an announcement regarding the whole queue incident which is present there.
    I'm but a sarcastic beef jerky. Irony and cynicism are my parents. You've been warned.
  • wilykcat
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    I found it. It's the news category on the top of the page, the very first one.
  • DragonRacer
    DragonRacer
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    wilykcat wrote: »
    I found it. It's the news category on the top of the page, the very first one.

    Actually, it's not.

    I just looked there.

    It is, instead, in the Events & Contests subcategory under the Community grouping. About halfwa down on a desktop page. Lord knows how far on mobile.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • sarahthes
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    Kisakee wrote: »
    ZOS_GinaBruno wrote: »
    nightstrike wrote: »
    Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

    Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

    So why don't we get information like this in here, the official forums? Why is this always neglected? I don't care for any Social Media postings ever, give us the information where they belong to. Would be a good start for your "improved communication".
    /s

    [Snip]

    They did post it on the forums, in the News category...

    [Edited quote]
    Edited by ZOS_Volpe on August 3, 2023 4:33PM
  • wilykcat
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    DragonRacer wrote: »
    wilykcat wrote: »
    I found it. It's the news category on the top of the page, the very first one.

    Actually, it's not.

    I just looked there.

    It is, instead, in the Events & Contests subcategory under the Community grouping. About halfwa down on a desktop page. Lord knows how far on mobile.

    It's not that much of a scroll here on the forums even on mobile. Also the way the forums are set up there is pages instead of never ending scrolling and its very organized, which is very satisfying for me. I feel calm and enjoyment while using the forums.

    On social media it takes literally all of eternity to scroll through stuff and then I still wouldn't find it. That's why I'm no longer on social media because it's annoying.
    Edited by wilykcat on August 3, 2023 12:48AM
  • TaSheen
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    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    "Efficient" if what you're looking for is burying the whole thing....
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • wilykcat
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    The issue has been resolved a few days ago. Let's move on and discuss other awesome stuff about eso.
  • nightstrike
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    ZOS_GinaBruno wrote: »
    nightstrike wrote: »
    Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

    Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

    Thanks. For the record, though, the inability to login lasted longer than a day. For me, it started when the event started, and I got in on I think Sunday. The symptoms were different (immediate error on the first couple days, login queues on Sunday). That combined with the low drop chance of the various collectibles will make it rather unlikely to collect "all the things" (at least for me).
    Warning: This signature is tiny!
  • Hotdog_23
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    Regarding communication. I really wish ZOS would send out these types of notifications as a splash screen in game like they do when an event starts. If that were possible. Since not everyone uses social media or a console and does not have easy access to a computer to look at the forums.

    While we are at it, I really wish they would publish patch notes in the game that we could read, say under the help section. Also, a splash screen when they are first published to give everyone a heads-up. Never liked the fact that you have to go outside the game to see what has changed. Surely it would not take up a great deal of space to publish the notes in the game.

    Stay safe :)
  • VaranisArano
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    Kisakee wrote: »
    VaranisArano wrote: »
    Kisakee wrote: »
    ZOS_GinaBruno wrote: »
    nightstrike wrote: »
    Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

    Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

    So why don't we get information like this in here, the official forums? Why is this always neglected? I don't care for any Social Media postings ever, give us the information where they belong to. Would be a good start for your "improved communication".
    /s

    But it is?
    https://forums.elderscrollsonline.com/en/discussion/640204/zeal-of-zenithar-event-extension#latest

    Look at the category and tell me you're there on a regular basis, i bet you're not. This belongs in General Discussion as it's an announcement regarding the whole queue incident which is present there.

    I use the Recent Discussions tab, so I see it pinned at the top with all the other ZOS threads.

    I do agree General Discussion would've gotten more attention from people who don't use Recent or the Dev Tracker. (Easy access to Dev Tracker on Mobile, when?)
  • Caligulove
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    If you guys can't even put up *anything* saying that you're looking into the issues, something seriously has to change. That starts with the decision makers. You guys need to make your voices heard internally and they need to put down their ego. Your reputation can only take so many hits. Just look around the MMO space.
    Edited by Caligulove on August 3, 2023 1:42PM
  • Aardappelboom
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    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

    A statuspage wouldn't hurt either, a lot of this stuff can be automated.

    I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.
  • Katheriah
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    Just post it somewhere ingame. If we can get a banner thing to show us what's for sale, they can also show us communication.
    My YT channel with several ESO related vids. Sometimes helpful, sometimes not at all
  • Kisakee
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    Darethran wrote: »
    Don't aim the ire at the community outreach folk, they're scapegoats. Blame the actual people that make the decisions.

    So where exactly can i do this?
    I'm but a sarcastic beef jerky. Irony and cynicism are my parents. You've been warned.
  • ZOS_Volpe
    ZOS_Volpe
    admin
    Greetings,

    We've removed some back and forth as well as a few comments that were bashing, this is a friendly reminder to keep the discussion civil and constructive. Please keep our Community Rules in mind moving forward.

    Thank you for your understanding.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Rufusstan
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    JoeCapricorn wrote: »
    I think the main issue with this incident is that in the past when something of such magnitude was occurring, there would be a red-banded banner saying that you were aware of it - potentially with a thread containing further updates or information.

    To be fair I remember seeing a red band on Saturday when things got bad. What didn't happen (for me at least), nothing similar was done on Sunday, which for many people was worse,
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Aardappelboom wrote: »
    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

    A statuspage wouldn't hurt either, a lot of this stuff can be automated.

    I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.

    We do have a status page, which can be found here: https://help.elderscrollsonline.com/#en/answer/4320
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Marcus684
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    ZOS_GinaBruno wrote: »
    Aardappelboom wrote: »
    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

    A statuspage wouldn't hurt either, a lot of this stuff can be automated.

    I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.

    We do have a status page, which can be found here: https://help.elderscrollsonline.com/#en/answer/4320

    I'm a bit shocked that I've been playing this game for over 9 years and had no idea that page existed.

    Thanks Gina!
  • CiliPadi
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    I should stop paying for ESO Plus if I am going to get a queue.
  • Aardappelboom
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    ZOS_GinaBruno wrote: »
    Aardappelboom wrote: »
    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

    A statuspage wouldn't hurt either, a lot of this stuff can be automated.

    I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.

    We do have a status page, which can be found here: https://help.elderscrollsonline.com/#en/answer/4320

    Didn't know that, thank you @ZOS_GinaBruno! why not just update that and refer everyone there? Saves the time updating all the banners and social channels, or automate it (if that's not the case yet 😊)
  • ricklaverd
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    Many players were simply logging in and out to change characters and do the quests for the event. The problem started the day the event started on PS5, The queues were short
  • Tyralbin
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    Marcus684 wrote: »
    ZOS_GinaBruno wrote: »
    Aardappelboom wrote: »
    DragonRacer wrote: »
    Yes, indeed, it was posted in the appropriate subforum.

    Rather than General Discussion, where everyone looks.

    Much more efficient this way, you know.

    This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

    A statuspage wouldn't hurt either, a lot of this stuff can be automated.

    I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.

    We do have a status page, which can be found here: https://help.elderscrollsonline.com/#en/answer/4320

    I'm a bit shocked that I've been playing this game for over 9 years and had no idea that page existed.

    Thanks Gina!

    @ZOS_GinaBruno

    I think a good idea would be to add a sticky page at top of general forum with any useful links to places other than the forum itself :)
    Live a little love a lot send all your gold to this Imperials pot.
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