My previous topic got locked but I still dc 20 a day

Mirrrr · July 2023

@ZOS_Bill , firstly I'm not on the NA server. Secondly I still dc 20 times a day. I can barely play a game of ToT without dcing.

ZOS_Bill · July 2023

@Mirrrr

Are you getting a specific error message when disconnected?

Mirrrr · July 2023

Most of the time a 303 but sometimes i get that my net timed out (which i checked 100 of times in my router and is just not true)

And like I said before Necrom I rarely dced once a week

SaffronCitrusflower · July 2023

I've been disconnecting doing almost anything lately. I usually get the white report screen, but sometimes the game just freezes and shuts down.

No other game I play performs like this, so I know it's not my internet or anything else on my end.

Mirrrr · July 2023

ZOS_Bill wrote: »

@Mirrrr

Are you getting a specific error message when disconnected?

Want me to note down when i dc and which error I get?

Katheriah · July 2023

Are you a Ziggo customer? If so ask for firmware upgrade here:
https://community.ziggo.nl/t5/Internet/Internetsessies-verbreken-onverwacht-sinds-Sagemcom-firmware/td-p/1213717/page/8

ZOS_Bill · July 2023

@Mirrrr

If you are getting multiple different errors please note them down. You can find some troubleshooting here that can help with the Error 303 you're currently running into.

Mirrrr · July 2023

Katheriah wrote: »

Are you a Ziggo customer? If so ask for firmware upgrade here:
https://community.ziggo.nl/t5/Internet/Internetsessies-verbreken-onverwacht-sinds-Sagemcom-firmware/td-p/1213717/page/8

Omg if this works you are my new hero. Thank you, we will try this.

ZOS_Bill wrote: »

@Mirrrr

If you are getting multiple different errors please note them down. You can find some troubleshooting here that can help with the Error 303 you're currently running into.

I will try to get that firmware for my router. If it works or not ill get back to you

ZOS_Bill · August 2023

@Mirrrr

Good luck and keep us updated!

Mirrrr · August 2023

ZOS_Bill wrote: »

@Mirrrr

Good luck and keep us updated!

Short update. I should get the update for my modem at the latest on Tuesday.

Katheriah wrote: »

Are you a Ziggo customer? If so ask for firmware upgrade here:
https://community.ziggo.nl/t5/Internet/Internetsessies-verbreken-onverwacht-sinds-Sagemcom-firmware/td-p/1213717/page/8

Thank you again for pointing me the way. Hopefully it's all done this week

Mirrrr · August 2023

@ZOS_Bill , this morning I got a call of my provider that they going to work on my router. So at the latest tomorrow we know the result.

Mirrrr · August 2023

I think I can say with confidence that @Katheriah is a life saver. Since I got the modem update I haven't got any dcs. Thanks @ZOS_Bill en @Katahdin

Belegnole · August 2023

Awesome

Groterdan · August 2023

That's some solid fix

Katheriah · August 2023

Yay I saved a life

Happy to hear it helped! Did they happen to mention to you when they were pushing this live for all Ziggo customers? When they helped me they couldn't mention that yet. I'm afraid there's some frustrated people out there that get DC's but don't know how this can be fixed.

ZOS_Bill · August 2023

As the OP issue has been resolved, we are going to close this thread from future comments.