[REQUEST] Shift event day switch time on EU server to 6 p. m. CET

AnduinTryggva

Dear ZOS please have pitty with the working folks that have to earn their living being at work during daytime. This prevents a lot of people to take up tickets during the last day and lose hense one full day of tickets.

[ADDED FOR CLARIFICATION] Would be great to shift the event day switch time to 6 p.m. CET on the EU server (dunno what time would fit best for NA people). I think this could be automatised so there could even be different times for NA and EU server.

I explain using a fictive example of an event that lasts for simplicity only three days.

Up to now we have this situation:
event day 1: calendar day 1 4 p.m. - calendar day 2 4 p.m. I pick up tickets on calendar day 1 5 p.m.
event day 2: calendar day 2 4 p.m. - calendar day 3 4 p.m. I pick up tickets on calendar day 2 5 p.m.
event day 3: calendar day 3 4 p.m. - calendar day 4 4 p.m. I now CANNOT pick up tickets at calendar day 3 5 p.m. because event is finished.

In case I work in the evening and can only play in the morning the situation is much better. Example:

event day 1: calendar day 1 4 p.m. - calendar day 2 4 p.m. I pick up tickets on calendar day 2 9 a.m.
event day 2: calendar day 2 4 p.m. - calendar day 3 4 p.m. I pick up tickets on calendar day 3 9 a.m.
event day 3: calendar day 3 4 p.m. - calendar day 4 4 p.m. I pick up tickets on calendar day 4 9 a.m.

If we could shift the switch time by two hours this would be benefitial for a lot of people on EU server as much of Europe has earlier times and would allow CET people who work to also get tickets for each day. Let's not forget CET time zone and Eastern time zones comprises a lot of people in Europe.

The situation with a shift by two hours to 6 p.m. would result in following situation:

event day 1: calendar day 1 6 p.m. - calendar day 2 6 p.m. I pick up tickets on calendar day 1 5 p.m.
event day 2: calendar day 2 6 p.m. - calendar day 3 6 p.m. I pick up tickets on calendar day 2 5 p.m.
event day 3: calendar day 3 6 p.m. - calendar day 4 6. p.m. I pick up tickets on calendar day 3 5 p.m.

Same situation for people who can catch tickets before switch time:

event day 1: calendar day 1 6 p.m. - calendar day 2 6 p.m. I pick up tickets on calendar day 2 9 a.m.
event day 2: calendar day 2 6 p.m. - calendar day 3 6 p.m. I pick up tickets on calendar day 3 9 a.m.
event day 3: calendar day 3 6 p.m. - calendar day 4 6 p.m. I pick up tickets on calendar day 4 9 a.m.

The majority of people who have to work will likely work till 4 p.m. or 5 p.m. So these folks are currently at a disadvantage and would benefit largely from a shift by two hours.

FR0STDEE

Dear Zos,
Don’t work about the rest of the world and their time zones, please just change it for me.

AnduinTryggva

FR0STDEE wrote: »

Dear Zos,
Don’t work about the rest of the world and their time zones, please just change it for me.

Now THIS I call honest. Thanks a lot for revealing your way of thinking to the world.

Unlike you I also tend to think that quite a lot of people are stuck with the situation described above and left out. And apparantly unlike you (according to your confession) I don't expect ZOS to change or maintain something that is mostly benefitting a small portion of the player base and disadvantageous for so many others

FR0STDEE

AnduinTryggva wrote: »

FR0STDEE wrote: »

Dear Zos,
Don’t work about the rest of the world and their time zones, please just change it for me.

Now THIS I call honest. Thanks a lot for revealing your way of thinking to the world.

Unlike you I also tend to think that quite a lot of people are stuck with the situation described above and left out. And apparantly unlike you (according to your confession) I don't expect ZOS to change or maintain something that is mostly benefitting a small portion of the player base and disadvantageous for so many others

Lol you don’t understand sarcasm. FYI i live in Asia pacific and i dont expect the world to change just to suite me.

AnduinTryggva

I did understand it but retorted

I think it is not appropriate attitude to just dismiss and get sarkastic on the FIRST reply on a thread without trying to understand what is behind the post.

Then please understand that my request is for EU server. I presume that for your region the NA server is better suited.

They could easily implement different switch periods for both servers.

It is clear that there will be time regions that will fall over. As actually happens right now already. When you have concern for your time zone why don't you understand concerns for other time zones?

Actually I could as well make the same sarcastic remark on yours. But I won't. Not my style.

Danikat

FR0STDEE wrote: »

AnduinTryggva wrote: »

FR0STDEE wrote: »

Dear Zos,
Don’t work about the rest of the world and their time zones, please just change it for me.

Now THIS I call honest. Thanks a lot for revealing your way of thinking to the world.

Unlike you I also tend to think that quite a lot of people are stuck with the situation described above and left out. And apparantly unlike you (according to your confession) I don't expect ZOS to change or maintain something that is mostly benefitting a small portion of the player base and disadvantageous for so many others

Lol you don’t understand sarcasm. FYI i live in Asia pacific and i dont expect the world to change just to suite me.

I don't think it's unreasonable to ask for the European server to work on European time zones instead of American ones.

vsrs_au

These reset/switch times are always going to inconvenience players in some of the time zones, it's a global game. If it's changed, it will just inconvenience a different group of players.

AnduinTryggva

Mh however I think
- if NA server and EU server switch differently (and you cannot play on both simultaneously) it would increase the benefit for more.
- also for Eastern Asia time zones (Tokyo is about 8-9 hours ahead of CET) a 2h shift of swith time on EU server would be not impacting too many people as currently switch time in Eastern Asian time should be about midnight or 1. a.m. allowing most players there to fetch all tickets and a shift to 6 p.m. CET would just shift it to 2 a.m. or 3 a.m. so for normal people working during daytime (which should be the majority) they would still be able to fetch all tickets. For time zones between Eastern Asia and Central Europe the situation will hardly change or even improve.

So summa summarum to delay EU server switch time by 2 hours would benefit additional people and should not worsen the situation in the entire Eurasian continent as long as we talk about people working on day time.

Treeshka

Maybe they can make last two days of any event merged together and make it give double tickets for activities. This mean you will have two days to claim tickets instead of one.

tomofhyrule

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

Hvíthákarl

Another change that could work as well would be to switch from a daily ticket cap to an overall event ticket cap (meaning, you're not on a daily cap but can instead farm all of the available tickets, 39 in this case, in one, two or three intensive play sessions if you want to). They should definitely extend the turn-in period and use European format on EU servers tho, I'd go further and ask for them to extend it till 23:59 GMT (I'm from a GMT +1 country so it'd definitely not be such a round number, but still way better than what we got)

redlink1979

There's no perfect fit, times will always be inconvenient to someone given that this game is played globally.

spartaxoxo

tomofhyrule wrote: »

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

Yeah. I've pretty much permanently lost on that last day of tickets as an NA player on the NA server. I think it server reset should be 2am est like it used to be.

TaSheen

spartaxoxo wrote: »

tomofhyrule wrote: »

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

Yeah. I've pretty much permanently lost on that last day of tickets as an NA player on the NA server. I think it server reset should be 2am est like it used to be.

Agreed. I'm no longer able to "beat the timer", so no last day tickets for me any more. The daily reset works okay for everything else I do, but not for last day tickets.

AnduinTryggva

Hvíthákarl wrote: »

Another change that could work as well would be to switch from a daily ticket cap to an overall event ticket cap (meaning, you're not on a daily cap but can instead farm all of the available tickets, 39 in this case, in one, two or three intensive play sessions if you want to). They should definitely extend the turn-in period and use European format on EU servers tho, I'd go further and ask for them to extend it till 23:59 GMT (I'm from a GMT +1 country so it'd definitely not be such a round number, but still way better than what we got)

That'll be great and I think much appreciated by most.

Marcus684

Hvíthákarl wrote: »

Another change that could work as well would be to switch from a daily ticket cap to an overall event ticket cap (meaning, you're not on a daily cap but can instead farm all of the available tickets, 39 in this case, in one, two or three intensive play sessions if you want to). They should definitely extend the turn-in period and use European format on EU servers tho, I'd go further and ask for them to extend it till 23:59 GMT (I'm from a GMT +1 country so it'd definitely not be such a round number, but still way better than what we got)

I'm going to go out on a limb here and say that ZOS will never do this, no matter how popular it is. Everything ZOS does is geared towards forcing encouraging us to log in every day to get the most out of the game, whether it's getting event tickets, titles, costumes, or even just feeding mounts. They use average daily logins as a major advertising point and will undoubtedly avoid anything that reduces this number.

Gwahiir

Do what I do and get up half an hour earlier on final event days and get your tickets that way? Not as if you need to do it all the time, so not exactly a hardship.

notyuu

You do relise by asking it be shifted from 6AM GMT (which the daily event/quest reset for EU is ATM) to 6PM CET that'd be a 13 hour shift, not a 2 hour one as you are claiming

However making the reset time go from 6AM GMT to 6AM CET would infact be a QOL thing for a large swath of the EU playerbase given that they live in the CET time zone and be as simple as nudging things up by an hour

zaria

tomofhyrule wrote: »

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

I see the half day end of event as an bonus. If they changed it to daily reset the event would start earlier and end earlier.
So you would loose the option to hand in quests the last day in the morning while eating breakfast.
Yes the event would start earlier but then you are likely at work and you would loose out tickets anyway.

AnduinTryggva

notyuu wrote: »

You do relise by asking it be shifted from 6AM GMT (which the daily event/quest reset for EU is ATM) to 6PM CET that'd be a 13 hour shift, not a 2 hour one as you are claiming

However making the reset time go from 6AM GMT to 6AM CET would infact be a QOL thing for a large swath of the EU playerbase given that they live in the CET time zone and be as simple as nudging things up by an hour

Dunno where this comes from.

The event starts at 4 p.m. CET (=summer time 2 p.m. UTC) and ends at that day. I ask to shift event time by two hours (6 p.m. CET = 8 p.m. UTC in summer).

Event switch time is different from daily quest time switch.

notyuu

AnduinTryggva wrote: »

notyuu wrote: »

You do relise by asking it be shifted from 6AM GMT (which the daily event/quest reset for EU is ATM) to 6PM CET that'd be a 13 hour shift, not a 2 hour one as you are claiming

However making the reset time go from 6AM GMT to 6AM CET would infact be a QOL thing for a large swath of the EU playerbase given that they live in the CET time zone and be as simple as nudging things up by an hour

Dunno where this comes from.

The event starts at 4 p.m. CET (=summer time 2 p.m. UTC) and ends at that day. I ask to shift event time by two hours (6 p.m. CET = 8 p.m. UTC in summer).

Event switch time is different from daily quest time switch.

Ah, my mistake there, thought you were talking about resets in general rather than just event starts

However while the event starts at 15:00 GMT, the tickets you get per day reset at 6:00 GMT (again, on the EU server, NA one uses EDT) which means that while shifting the starting time of the event by +2 hours would increase the amount of time you have avaiable to get your tickets on the last day it would also reduce the amount of time you have to get tickets on the first day.

So are you trying to get the event time moved over to give you more time to get in there and get the tickets after work on the last day?
as if that is the case then yeah, that'd be a great QOL thing for the players, would have to nudge it a bit further than 2 hours mind you given that most people only LEAVE work at 17:00

To quote the 8.3.5 oatch notes
Many daily timers have been aligned to the same time as the Daily Login Reward (3am UTC for European servers and 10am UTC for North American servers), including:

Activity Finder’s First of the Day participations and wins
Daily Enlightenment Experience gains
Daily Quests and Endeavors
Daily Writs and Hireling mails
Note: The Crafting Hireling Rank 3 passives, which used to send 12 hours after the last one, will now send mail daily with double the materials.
A variety of other miscellaneous items including Riding Skill Training, Fence, Launder Limits, and Remains-Silent

Several weekly timers have been aligned to reset at the same time as the daily resets, including:

Trial, Solo and Battleground Leaderboards
Weekly Quests and Black Sacraments
Event Tickets

So yeah, they reset at 6:00 GMT just like everything else

AnduinTryggva

notyuu wrote: »

AnduinTryggva wrote: »

notyuu wrote: »

You do relise by asking it be shifted from 6AM GMT (which the daily event/quest reset for EU is ATM) to 6PM CET that'd be a 13 hour shift, not a 2 hour one as you are claiming

However making the reset time go from 6AM GMT to 6AM CET would infact be a QOL thing for a large swath of the EU playerbase given that they live in the CET time zone and be as simple as nudging things up by an hour

Dunno where this comes from.

The event starts at 4 p.m. CET (=summer time 2 p.m. UTC) and ends at that day. I ask to shift event time by two hours (6 p.m. CET = 8 p.m. UTC in summer).

Event switch time is different from daily quest time switch.

Ah, my mistake there, thought you were talking about resets in general rather than just event starts

However while the event starts at 15:00 GMT, the tickets you get per day reset at 6:00 GMT (again, on the EU server, NA one uses EDT) which means that while shifting the starting time of the event by +2 hours would increase the amount of time you have avaiable to get your tickets on the last day it would also reduce the amount of time you have to get tickets on the first day.

So are you trying to get the event time moved over to give you more time to get in there and get the tickets after work on the last day?
as if that is the case then yeah, that'd be a great QOL thing for the players, would have to nudge it a bit further than 2 hours mind you given that most people only LEAVE work at 17:00

To quote the 8.3.5 oatch notes
Many daily timers have been aligned to the same time as the Daily Login Reward (3am UTC for European servers and 10am UTC for North American servers), including:

Activity Finder’s First of the Day participations and wins
Daily Enlightenment Experience gains
Daily Quests and Endeavors
Daily Writs and Hireling mails
Note: The Crafting Hireling Rank 3 passives, which used to send 12 hours after the last one, will now send mail daily with double the materials.
A variety of other miscellaneous items including Riding Skill Training, Fence, Launder Limits, and Remains-Silent

Several weekly timers have been aligned to reset at the same time as the daily resets, including:

Trial, Solo and Battleground Leaderboards
Weekly Quests and Black Sacraments
Event Tickets

So yeah, they reset at 6:00 GMT just like everything else

I know about resets of event tickets. The issue is with event termination. Just to clarify...

Hvíthákarl

Marcus684 wrote: »

Hvíthákarl wrote: »

Another change that could work as well would be to switch from a daily ticket cap to an overall event ticket cap (meaning, you're not on a daily cap but can instead farm all of the available tickets, 39 in this case, in one, two or three intensive play sessions if you want to). They should definitely extend the turn-in period and use European format on EU servers tho, I'd go further and ask for them to extend it till 23:59 GMT (I'm from a GMT +1 country so it'd definitely not be such a round number, but still way better than what we got)

I'm going to go out on a limb here and say that ZOS will never do this, no matter how popular it is. Everything ZOS does is geared towards forcing encouraging us to log in every day to get the most out of the game, whether it's getting event tickets, titles, costumes, or even just feeding mounts. They use average daily logins as a major advertising point and will undoubtedly avoid anything that reduces this number.

I hate saying it out loud but unfortunately you're 100% right here. I just hope we can get a compromise of sorts, a middle way *mostly* sat is factory for both them and us 😔

rpa

I don't mind but is there any reason to not start / end events at daily reset time?

Ishtarknows

I predo the quests and get up a few minutes early to hand them in and get tickets before I go to work. This works for most of the events.

tomofhyrule

zaria wrote: »

tomofhyrule wrote: »

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

I see the half day end of event as an bonus. If they changed it to daily reset the event would start earlier and end earlier.
So you would loose the option to hand in quests the last day in the morning while eating breakfast.
Yes the event would start earlier but then you are likely at work and you would loose out tickets anyway.

Problem here is that they do advertise it's possible to get tickets that day, it's not a 'bonus' day. See the latest MYM article:

The Whitestrake’s Mayhem makes its triumphant return this Thursday, June 29 at 10AM EDT, and runs until July 11 at 10AM EDT.
...
That’s a whopping total of 39 Event Tickets you can acquire by the end of the event!

For players on the NA servers, there's a 5 hour window on that last day, and 4 hours off DST. And for a number of those players, it's not "oh, just wake up a half hour early for work" since we're talking about sometime around 3-4 am they need to wake up for on Pacific.

We've always had issues with the last day of events being unfair, and with the old reset it meant that EU had 8 hours for that last ticket in the middle of the workday, but NA could get them before bed. Now with the reset change, EU gets an extra 4-5 hours to get that last day of tickets (even though it is still during the workday, they get 12 hours total so they can probably find some time before/after work or during lunch), but NA gets 3-4 hours less and prevents them from getting those tickets before bed so they have to wake up in the middle of the night or early for work to get them.

Again having events start and end at the reset would stop nobody from getting screwed over by not being able to 'wake up early to hand in,' which is something not everyone can do. Either that, or delay the start/end of events on NA to be around 5pm EDT so both servers get a 12 hour window on either side of the event.

Marcus684

tomofhyrule wrote: »

zaria wrote: »

tomofhyrule wrote: »

What they should do is have the events start and end at the daily reset so no server gets screwed over with partial days.

Since the daily reset got moved, this is actually great for EU since the reset is at 3am UTC and the event starts/ends at 2pm/3pm UTC (depending on daylight savings). That means that EU has a full 11 or 12 hours to get the partial day tickets. Yes, it's in the prime of the workday, but it's at least a long enough time that someone could get up a bit early to log on before work or during their lunch break.

Meanwhile, the NA server resets at 10am UTC, while the event start/end time is at 5/6am UTC, giving the NA servers a grand total of 4-5 hours to get the last day of tickets. And for most of NA, that's early mornings after people go to sleep or just waking up to go to work, not at all in prime time to get the last day of tickets.

I doubt you'll find much sympathy from NA players on this topic, tbh. EU has it way better than NA here.

I see the half day end of event as an bonus. If they changed it to daily reset the event would start earlier and end earlier.
So you would loose the option to hand in quests the last day in the morning while eating breakfast.
Yes the event would start earlier but then you are likely at work and you would loose out tickets anyway.

Problem here is that they do advertise it's possible to get tickets that day, it's not a 'bonus' day. See the latest MYM article:

The Whitestrake’s Mayhem makes its triumphant return this Thursday, June 29 at 10AM EDT, and runs until July 11 at 10AM EDT.
...
That’s a whopping total of 39 Event Tickets you can acquire by the end of the event!

For players on the NA servers, there's a 5 hour window on that last day, and 4 hours off DST. And for a number of those players, it's not "oh, just wake up a half hour early for work" since we're talking about sometime around 3-4 am they need to wake up for on Pacific.

We've always had issues with the last day of events being unfair, and with the old reset it meant that EU had 8 hours for that last ticket in the middle of the workday, but NA could get them before bed. Now with the reset change, EU gets an extra 4-5 hours to get that last day of tickets (even though it is still during the workday, they get 12 hours total so they can probably find some time before/after work or during lunch), but NA gets 3-4 hours less and prevents them from getting those tickets before bed so they have to wake up in the middle of the night or early for work to get them.

Again having events start and end at the reset would stop nobody from getting screwed over by not being able to 'wake up early to hand in,' which is something not everyone can do. Either that, or delay the start/end of events on NA to be around 5pm EDT so both servers get a 12 hour window on either side of the event.

As someone who lives on the US West Coast, the event ended at 7am, which IMO is a time that allows for a reasonable chance for almost everyone in the US to login and get the last days' tickets (sorry AL and HI). As others have said, ANY time that they choose will inconvenience someone.

Having a window between daily reset and event termination to get tickets to me feels like a little perk. I assume that they chose 10am EST because their NA servers are located on the US East Coast, and this allows their crew to arrive at work and get all of the Monday morning work preliminaries (meetings, coffee and doughnuts, check all of the hundreds of forums messages they were tagged on) before flipping the switch and ending the event. There's probably a lot going on in the background that we aren't aware of that determines when they choose to do things.

AnduinTryggva

How 'bout that:

Leave the switch as is. Except for the last event day. The last day spans over two days and the first daily you hand in you get your tickets once whether on day 1 of last "day" or on day 2. Of course handing in the daily on day 1 and 2 will only give tickets once.