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Game Won't Launch After Necrom Update

UrQuan
UrQuan
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Exactly as the title says. I opened the launcher this morning, it downloaded and installed the updates, and now the game won't launch. It was working fine last night before the Necrom update, but now when I hit 'Launch' all I get is an endless black screen. This is on a Windows 11 machine.
Edited by ZOS_Bill on July 5, 2023 10:53PM
Caius Drusus Imperial DK (DC)
Bragg Ironhand Orc Temp (DC)
Neesha Stalks-Shadows Argonian NB (EP)
Falidir Altmer Sorcr (AD)
J'zharka Khajiit NB (AD)
Isabeau Runeseer Breton Sorc (DC)
Fevassa Dunmer DK (EP)
Manut Redguard Temp (AD)
Tylera the Summoner Altmer Sorc (EP)
Svari Snake-Blood Nord DK (AD)
Ashlyn D'Elyse Breton NB (EP)
Filindria Bosmer Temp (DC)
Vigbjorn the Wanderer Nord Warden (EP)
Hrokki Winterborn Breton Warden (DC)
Basks-in-the-Sunshine Argonian Temp
Someone stole my sweetroll
  • UrQuan
    UrQuan
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    I probably should have mentioned, doing a game repair from the launcher didn't help, and rebooting didn't help.
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)
    Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)
    Ashlyn D'Elyse Breton NB (EP)
    Filindria Bosmer Temp (DC)
    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    @UrQuan Are you getting the black screen as soon as you hit Play from the launcher? Or is it after you try to log in from the login screen?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • UrQuan
    UrQuan
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    As soon as I hit Play from the launcher, or as soon as I launch directly from the exe - the screen immediately goes black and doesn't progress. I don't get the titles or any audio or anything, and I don't get to the screen where I can enter my account and password.

    Edit: I submitted a support ticket 230605-001605 with a game consultant file. This is happening with both my normal installation and my Steam installation of ESO.
    Edited by UrQuan on June 5, 2023 3:08PM
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)
    Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)
    Ashlyn D'Elyse Breton NB (EP)
    Filindria Bosmer Temp (DC)
    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • UrQuan
    UrQuan
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    I just rebooted again (3rd time) and now it works... [snip]? I'm gonna go ahead and blame this one on Windows 11, because my old Windows 10 machine had no problems with the update.

    [edited for profanity bypass]
    Edited by ZOS_Icy on June 5, 2023 5:59PM
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)
    Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)
    Ashlyn D'Elyse Breton NB (EP)
    Filindria Bosmer Temp (DC)
    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • ZOS_Bill
    ZOS_Bill
    admin
    We are glad to hear that you can now launch ESO successfully. Since the issue has been resolved, we are going to close this thread.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
This discussion has been closed.