The Elder Scrolls Online

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unexpected internal error never been fixed for me

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jsjem
jsjem
✭✭✭
This error started occurring almost since I started to play this game last year. Every time when something wrong with the server, I will be kicked out and stopped me reconnecting. I have searched a lot of posts but none of them are useful. It happened twice this week. Usually, I need to wait for a very long time before this error disappears naturally, it could be a server problem when I tried to reconnect again and again, something it will show other server errors, too. I'm in Australia not sure if this is related.
Edited by ZOS_Hadeostry on June 27, 2023 3:17AM
  • ZOS_Hadeostry
    ZOS_Hadeostry
    mod
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding
    Staff Post
  • jsjem
    jsjem
    ✭✭✭
    ZOS_Hadeostry wrote: »
    Greetings,

    After further review we have decided to move this thread to a category we think is more appropriate for this topic.

    Thank you for your understanding

    Oh, you still remember I'm a mac user, but I have seen other reports from Windows user in other forum. They also have the same error, they can only restart pc to deal with it.
  • ZOS_Bill
    ZOS_Bill
    admin
    For this error message you can find troubleshooting in the FAQ linked below.

    "An Unexpected Internal Error has occurred. Please contact customer service..." Login Error Code - PC/Mac- The Elder Scrolls Online
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • jsjem
    jsjem
    ✭✭✭
    The answer doesn't help me to prevent it. I could only wait for a long time to reconnect. I'm really sad today, I was kicked out at the final secret boss in the coral aerie just now. I was looking for the lead to complete several achievements and get the new mount in necrom. I almost beg my teammates to do those secret bosses. I don't know how to describe my feeling at that time. They were all gone when I finally reconnected. The only thing that makes me feel a little bit better is I find and trade with the teammate that I promised to give him all my drops and he will help me do the secret bosses. Even though I missed the final one that will drop lead.
    Edited by jsjem on July 1, 2023 7:53AM
  • jsjem
    jsjem
    ✭✭✭
    ZOS_Bill wrote: »
    For this error message you can find troubleshooting in the FAQ linked below.

    "An Unexpected Internal Error has occurred. Please contact customer service..." Login Error Code - PC/Mac- The Elder Scrolls Online

    So do you have any plans to improve the mega server or any suggestions for me? I won't complain about it if it happens when not in a group. I have never seen other players have this error so frequently no matter Australian or Mac users. Or those people finally leave this game.
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