Update 44 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

PC NA can't login

Mugombie
Mugombie
✭✭
Try to log in steam throws up an error about cloud saved games then I load up ESO and get unexpected error.
  • Zorrin
    Zorrin
    ✭✭✭✭✭
    Same. Both NA and EU servers through Steam.
  • Jammy420
    Jammy420
    ✭✭✭✭✭
    Mugombie wrote: »
    Try to log in steam throws up an error about cloud saved games then I load up ESO and get unexpected error.

    I have the exact same thing

    PCEU

    Not happy, but happy Im not the only one.
  • meekmiko
    meekmiko
    ✭✭✭✭✭
    Yep, same here
    🌟PC/NA CP2025+ [Been playing since 2016]
    JUSTICE FOR APEX CAMELS 🐪✨ Bring 'em back!
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1 & +1 / vCR+2 / vSS / vKA/ vRG
    • 🌩️ 🏹 EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🛡️ EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (Tank)
    • 👁️ 🏹 EP - Elsyiir Lichenhollow, Lady / Bosmer StamCanist (DPS)
    • 💀 🛡️ EP - Vashpurri-do the Corrupt, Alpha Predator / Khajiit StamNecro (Tank)
    • & I only dabble on the PC/EU server sometimes:
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • 🗡️ ☄️ DC - Helainie the Shadebringer / Breton MagBlade (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 👁️ ☄️ EP - Am-Kesh / Argonian MagCanist (DPS)
    • 🔥 ⚔️ AD - Eldrinthr the Flame-Heart / Bosmer StamDK (DPS)
    • 👁️ ☄️ AD - Bajaa the Blackened Beast / Khajiit MagNecro (DPS)
    • 💀 ⚔️ AD - Vashpurri-do the Corrupt / Khajiit StamNecro (DPS)
  • Jammy420
    Jammy420
    ✭✭✭✭✭
    meekmiko wrote: »
    Yep, same here

    Of course this happens the only time Ive had time to play the last few days :(
  • BlueberryPancakes333
    BlueberryPancakes333
    Soul Shriven
    neither I nor my sister can log in either. we were just in earlier this morning.
  • meekmiko
    meekmiko
    ✭✭✭✭✭
    Seems to be on Steam's end though. Other games are also having the same error.
    And the Steam Forums are also not loading.
    🌟PC/NA CP2025+ [Been playing since 2016]
    JUSTICE FOR APEX CAMELS 🐪✨ Bring 'em back!
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1 & +1 / vCR+2 / vSS / vKA/ vRG
    • 🌩️ 🏹 EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🛡️ EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (Tank)
    • 👁️ 🏹 EP - Elsyiir Lichenhollow, Lady / Bosmer StamCanist (DPS)
    • 💀 🛡️ EP - Vashpurri-do the Corrupt, Alpha Predator / Khajiit StamNecro (Tank)
    • & I only dabble on the PC/EU server sometimes:
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • 🗡️ ☄️ DC - Helainie the Shadebringer / Breton MagBlade (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 👁️ ☄️ EP - Am-Kesh / Argonian MagCanist (DPS)
    • 🔥 ⚔️ AD - Eldrinthr the Flame-Heart / Bosmer StamDK (DPS)
    • 👁️ ☄️ AD - Bajaa the Blackened Beast / Khajiit MagNecro (DPS)
    • 💀 ⚔️ AD - Vashpurri-do the Corrupt / Khajiit StamNecro (DPS)
  • Jammy420
    Jammy420
    ✭✭✭✭✭
    meekmiko wrote: »
    Seems to be on Steam's end though. Other games are also having the same error.
    And the Steam Forums are also not loading.

    Yeah I just saw that, tried to check the steam forums and cant reach the server :(
  • valenwood_vegan
    valenwood_vegan
    ✭✭✭✭✭
    ✭✭
    Yeah seems to be steam. I can log in fine with my non-steam account, having the same problem with the steam one.
  • TimeViewer
    TimeViewer
    ✭✭✭✭
    Steam is working fine for me forums load, Fallout 76 launches fine, just this game errors
  • vsrs_au
    vsrs_au
    ✭✭✭✭✭
    ✭✭✭
    Same here, on PC/Steam/EU. I played about 1 hour ago, and now it's not working.

    [edit] Rebooted my PC, which previously has sometimes fixed Steam problems, but I got the same Steam sync and ESO unexpected error after the reboot.
    Edited by vsrs_au on June 25, 2023 10:50PM
    PC(Steam) / EU / play from Melbourne, Australia / avg ping 390
  • arctangent
    arctangent
    ✭✭
    not working for me either
  • meekmiko
    meekmiko
    ✭✭✭✭✭
    TimeViewer wrote: »
    Steam is working fine for me forums load, Fallout 76 launches fine, just this game errors

    Interesting.
    It's all still busted on my side. I'm getting cloud errors on all games.
    Elders Scrolls Online/Oblivion/Skyrim, Divinity 2, Dragonball FighterZ, Red Dead Redemption 2, all my Final Fantasys, etc. All of it, and the Forums are still not loading.
    🌟PC/NA CP2025+ [Been playing since 2016]
    JUSTICE FOR APEX CAMELS 🐪✨ Bring 'em back!
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1 & +1 / vCR+2 / vSS / vKA/ vRG
    • 🌩️ 🏹 EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🛡️ EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (Tank)
    • 👁️ 🏹 EP - Elsyiir Lichenhollow, Lady / Bosmer StamCanist (DPS)
    • 💀 🛡️ EP - Vashpurri-do the Corrupt, Alpha Predator / Khajiit StamNecro (Tank)
    • & I only dabble on the PC/EU server sometimes:
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • 🗡️ ☄️ DC - Helainie the Shadebringer / Breton MagBlade (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 👁️ ☄️ EP - Am-Kesh / Argonian MagCanist (DPS)
    • 🔥 ⚔️ AD - Eldrinthr the Flame-Heart / Bosmer StamDK (DPS)
    • 👁️ ☄️ AD - Bajaa the Blackened Beast / Khajiit MagNecro (DPS)
    • 💀 ⚔️ AD - Vashpurri-do the Corrupt / Khajiit StamNecro (DPS)
  • ESO_player123
    ESO_player123
    ✭✭✭✭✭
    Cannot log in either (Steam PC NA). Says "contact elderscrollsonline..."
    Edited by ESO_player123 on June 25, 2023 11:06PM
  • Marronsuisse
    Marronsuisse
    ✭✭✭✭
    Also can't login, PC NA through Steam. Says an unexpected internal error has occurred, and to please contact customer service.

    Can't connect to other online games or lobbies either.
  • dmvab
    dmvab
    ✭✭✭
    Not working for me too.
    Since I have both version, I can access the game from the official folder using ID and password but I can't from Steam
  • Penguinfan
    Penguinfan
    ✭✭
    I cannot log in either. Error note comes up and tells me to contact costumer support. I login using steam too.
  • BlindingBright
    BlindingBright
    ✭✭✭
    This just ruined my core run for the weekend, several people could not login and so we just canceled. Further adding to my relief that I canceled my ESO+ sub.
  • Cravencat
    Cravencat
    ✭✭✭
    I cannot log in either. PC NA Steam

    Edit: I just got in after closing and re-opening Steam.
    Edited by Cravencat on June 25, 2023 11:23PM
  • Obs1dian
    Obs1dian
    ✭✭✭
    Same here,, PC NA. It appears to be a problem with Steam and ESO not validating the account properly, as my non-Steam install works fine.

    This is how I work around it:
    You need to know your ESO account name (without the @) and your ESO account password (not your steam PW) and you'll need access to the email you used to set up your ESO website account.
    Open Stream, in the Steam menu (top left) choose settings
    Choose Account, then in the lower part of the box check "Don't save account credentials"
    NOTE: this will disable "Play Offline" for your other Steam apps, so you'll want to remember how to put this back
    Click okay and exit. You've now disabled Steam Auto-Login for ESO.

    Now you want to bypass the ESO launcher. You'll need to find your "eso64.exe" file. If you didn't customize, Steam puts it in the "C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client" folder. Make a shortcut to this on your desktop in case you want to use it in the future.

    Run eso64.exe

    When the login screen appears, put in your ESO username (without the @) and your password for the ESO website.
    If you haven't done this before, it'll block the login waiting for you to put in a code it just emailed you. Do this, and you should get to character select.

    While this is ongoing, ESO+ is disabled (assuming it's paid for through Steam).
  • Priyasekarssk
    Priyasekarssk
    ✭✭✭✭✭
    Obs1dian wrote: »
    Same here,, PC NA. It appears to be a problem with Steam and ESO not validating the account properly, as my non-Steam install works fine.

    This is how I work around it:
    You need to know your ESO account name (without the @) and your ESO account password (not your steam PW) and you'll need access to the email you used to set up your ESO website account.
    Open Stream, in the Steam menu (top left) choose settings
    Choose Account, then in the lower part of the box check "Don't save account credentials"
    NOTE: this will disable "Play Offline" for your other Steam apps, so you'll want to remember how to put this back
    Click okay and exit. You've now disabled Steam Auto-Login for ESO.

    Now you want to bypass the ESO launcher. You'll need to find your "eso64.exe" file. If you didn't customize, Steam puts it in the "C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client" folder. Make a shortcut to this on your desktop in case you want to use it in the future.

    Run eso64.exe

    When the login screen appears, put in your ESO username (without the @) and your password for the ESO website.
    If you haven't done this before, it'll block the login waiting for you to put in a code it just emailed you. Do this, and you should get to character select.

    While this is ongoing, ESO+ is disabled (assuming it's paid for through Steam).

    Nope. Its not working.
  • meekmiko
    meekmiko
    ✭✭✭✭✭
    And it's back up.
    Close and reopen Steam ~
    🌟PC/NA CP2025+ [Been playing since 2016]
    JUSTICE FOR APEX CAMELS 🐪✨ Bring 'em back!
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1 & +1 / vCR+2 / vSS / vKA/ vRG
    • 🌩️ 🏹 EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🛡️ EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (Tank)
    • 👁️ 🏹 EP - Elsyiir Lichenhollow, Lady / Bosmer StamCanist (DPS)
    • 💀 🛡️ EP - Vashpurri-do the Corrupt, Alpha Predator / Khajiit StamNecro (Tank)
    • & I only dabble on the PC/EU server sometimes:
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • 🗡️ ☄️ DC - Helainie the Shadebringer / Breton MagBlade (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 👁️ ☄️ EP - Am-Kesh / Argonian MagCanist (DPS)
    • 🔥 ⚔️ AD - Eldrinthr the Flame-Heart / Bosmer StamDK (DPS)
    • 👁️ ☄️ AD - Bajaa the Blackened Beast / Khajiit MagNecro (DPS)
    • 💀 ⚔️ AD - Vashpurri-do the Corrupt / Khajiit StamNecro (DPS)
  • vsrs_au
    vsrs_au
    ✭✭✭✭✭
    ✭✭✭
    meekmiko wrote: »
    And it's back up.
    Close and reopen Steam ~
    Yes, works now for me also. I'd still like to know what caused it, though. My guess is something to do with the Steam server ?
    PC(Steam) / EU / play from Melbourne, Australia / avg ping 390
  • Marronsuisse
    Marronsuisse
    ✭✭✭✭
    Yup, working again.
  • Silaf
    Silaf
    ✭✭✭✭✭
    PC eu can't login. Eso+ member here.
  • jtm1018
    jtm1018
    ✭✭✭✭✭
    Call me crazy, but I started getting kicked out of bg then cant login, when I encountered the new class in bg, which will not be named, coz I dont wanna be called a meanie.
    But seriously, I started getting like this when I encountered them in bg. Got kicked out to main screen then logging in and not being able to login coz of error whatever.
  • Grizzbeorn
    Grizzbeorn
    ✭✭✭✭✭
    ✭✭✭
    On a somewhat related note, are we going to be able to play Starfield on PC without Steam?

    I don't [and won't] use Steam, partially because stuff like this keeps happening.
      PC/NA Warden Main
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