Literaly banned for a joke

MilkAndC00kies

Greetings,

My friend got banned today for writing the following in zone chat (his intention was to write it in guild chat as a joke): "WTS gold for litecoin". Yes it is a very very bold move, but who the hell would say this on an account with around 48k achievement points, pre ordered new chapter and half year of ESO+? Beside no gold transaction linked to the account he got banned anyway, also he had never ever violated ToS or anything before.

I would like to see this action be reconsidered. Here is the support ticket number: [230424-000129].

PS: He has no ESO forum account, Thats why i posting this.

jaws343

Claiming something is a joke, after the fact, is in fact, not a good or credible defense.

MilkAndC00kies

jaws343 wrote: »

Claiming something is a joke, after the fact, is in fact, not a good or credible defense.

Then tell me a credible defense in a similar case because i know for sure he never did or intend to do shady business.

ProudMary

It's not the first time and it won't be the last time a joke got someone booted.

This is one of the reasons ZOS has a pretty significant image problem. That, and they virtually never reverse any decisions on matters like this no matter how erroneous the actions on the part of ZOS may have been.

colossalvoids

@ZOS_Kevin hey, might be worth a look into the situation to give some further assistance!

jaws343

MilkAndC00kies wrote: »

jaws343 wrote: »

Claiming something is a joke, after the fact, is in fact, not a good or credible defense.

Then tell me a credible defense in a similar case because i know for sure he never did or intend to do shady business.

The most obvious defense is to just not say something, in a public channel, without context, that can get you banned.

Gold selling will get you banned.

Saying you are doing so in in-game chat, without context, and later claiming it is a joke, will get you banned. Intent over text is almost never conveyed.

Just don't say dumb things to people you do not know.

opalcity

Discussing Disciplinary Actions: If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums. If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums.

ZOS_Kevin

@opalcity beat me to it. Thanks for sharing that text.

@MilkAndC00kies your friend will need to submit an appeal for this and go through the formal process. If they have already appealed, they can send the ticket number over to me and I can make sure it's in the right place to be handled. But final call on these matters is always held with customer service.

Veinblood1965

Sucky lesson to learn but how can it be proven he was not meaning it as a joke, it's just something that cannot be proven or? Only way I can think of is for ZoS to go over his account and look for any large gold transfers through vendors or giving to players directly. If there were none found then perhaps the ban could be lifted.


If indeed he was joking it's a painful lesson. If it were me I'd just move on to a different game.

MilkAndC00kies

ZOS_Kevin wrote: »

@opalcity beat me to it. Thanks for sharing that text.

@MilkAndC00kies your friend will need to submit an appeal for this and go through the formal process. If they have already appealed, they can send the ticket number over to me and I can make sure it's in the right place to be handled. But final call on these matters is always held with customer service.

Thank you, i will forward it to my friend.

MilkAndC00kies

ZOS_Kevin wrote: »

@opalcity beat me to it. Thanks for sharing that text.

@MilkAndC00kies your friend will need to submit an appeal for this and go through the formal process. If they have already appealed, they can send the ticket number over to me and I can make sure it's in the right place to be handled. But final call on these matters is always held with customer service.

Thank you again my friend got his ticket ( 230424-001657 ) and some hope too.

OutLaw_Nynx

Hope things get sorted out.

alternatelder

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

Dr_Con

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

the "joke" is that he was "selling gold for litecoin"

selling gold is permabannable

he can appeal, telling them it was in fact a joke and saying he'll never do it again

his appeal may be accepted or punishment reduced, if he does it again the result will be the same but his appeal will probably not get accepted

Castagere

I always get a laugh out posts like this.

alternatelder

Dr_Con wrote: »

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

the "joke" is that he was "selling gold for litecoin"

selling gold is permabannable

he can appeal, telling them it was in fact a joke and saying he'll never do it again

his appeal may be accepted or punishment reduced, if he does it again the result will be the same but his appeal will probably not get accepted

Yeah, I know the joke (where there is no proof that's what he said) and that gold selling is bannable. But in the reply he isn't even saying he is joking...Not to mention, again, that they see proof of his guilt and keep the ban.

Dr_Con

Katheriah wrote: »

RealLoveBVB wrote: »

[snip]

[snip]

I always wonder why people start to equate breaking rules to breaking the law in these kinds of threads

alternatelder wrote: »

Dr_Con wrote: »

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

the "joke" is that he was "selling gold for litecoin"

selling gold is permabannable

he can appeal, telling them it was in fact a joke and saying he'll never do it again

his appeal may be accepted or punishment reduced, if he does it again the result will be the same but his appeal will probably not get accepted

Yeah, I know the joke (where there is no proof that's what he said) and that gold selling is bannable. But in the reply he isn't even saying he is joking...Not to mention, again, that they see proof of his guilt and keep the ban.

I agree that it's a very poor appeal/response to the CS rep, if it is in fact a joke he is not communicating it. He should definitely take the appeal process more seriously. The response basically communicates "I am sorry for selling gold, I won't do it again," instead of the OP's "He said he was selling gold for litecoin as a joke." It also says that there is evidence of gold selling "in the system," I'm inclined to not believe the OP's story of a just a joke comment based on the available information, but I wish their friend the best.

[edited to remove quote]

MilkAndC00kies

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

First of all his enlish is bad, just as mine secondly he admit he did said that in chat.

CaptainVenom

They wouldn't ban your friend without concrete proof. It was a terrible joke, yes, but I'm pretty sure ZOS have item and currency logs and wouldn't ban on that alone. If he said that and there was also a weird trade with a big amount of Gold, that could prevent your friend from recovering their account.

Dr_Con

MilkAndC00kies wrote: »

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

First of all his enlish is bad, just as mine secondly he admit he did said that in chat.

I would recommend they attempt to write out their entire appeal in their primary language (which I assume is Hungarian) then use a translator to English.

They also provide support in French, German, Russian, Simplified Chinese, and Spanish as well as Japanese (but if people appeal in Japanese they use a different support link)

JavaRen

There are two possibilities here, that the banned person did in fact sell gold, or that CS used a boiler plate response ("due to the extant and scale of the violation....").

So my question for the OP: are you claiming that CS is acting in bad faith or is your friend in fact, guilty?

MilkAndC00kies

Dr_Con wrote: »

MilkAndC00kies wrote: »

alternatelder wrote: »

"Did in-fact violate tos..." They don't perma ban without actual proof, just saying. Also, why is he basically admitting to doing it, but you're saying it was only a joke?

First of all his enlish is bad, just as mine secondly he admit he did said that in chat.

I would recommend they attempt to write out their entire appeal in their primary language (which I assume is Hungarian) then use a translator to English.

They also provide support in French, German, Russian, Simplified Chinese, and Spanish as well as Japanese (but if people appeal in Japanese they use a different support link)

He wrote back to the initial mail before even contacting with me and i said he did that wrong too, also i'd like to point out that translate from hunfarian to english with translator is pretty bad when you want translate sentences that are longer than 4-5 word.

ZOS_Icy

Greetings,

With this thread derailing with discussing disciplinary actions and non-constructive comments, we're going to go ahead and close it down. For further posts be sure to stay constructive and respectful with the Forum Rules in mind to avoid thread derailment or action on one's account.

Thank you for understanding.