Maintenance for EU on last day of the event

Eliahnus

Am I reading this right that due to server maintenance the event ends one day earlier for EU but not for NA ??

SeaGtGruff

There will still be 3 hours after reset before the servers go down, so try to do a daily each ahead if time in Northern Elsweyr and Southern Elsweyr so you can just turn them in after reset.

Lugaldu

What surprises me more is that EU is practically unavailable two days in a row.

Treeshka

Well probably the first one is related to Server Upgrade that Europe server will get in a few months.

Eliahnus

Within the EU treating people this differently would be forbidden, but within US no problem whatsoever.

fizl101

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

Ardriel

fizl101 wrote: »

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

And why exactly does this have to happen on the last day of the event, of all days, and not perhaps two days later? What difference do 2 days make? After all, it's not just about an event ticket, but also the last chance to complete missing sets from Sunspire This is highly unfair to the EU players. The event should be extended by 2 days. That would be the least.

marcbf

fizl101 wrote: »

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

ZOS really has a knack for scheduling downtime that hits the EU servers the hardest. I'm pretty sure they could schedule things better if they wanted.

Ardriel wrote: »

fizl101 wrote: »

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

And why exactly does this have to happen on the last day of the event, of all days, and not perhaps two days later? What difference do 2 days make? After all, it's not just about an event ticket, but also the last chance to complete missing sets from Sunspire This is highly unfair to the EU players. The event should be extended by 2 days. That would be the least.

It probably would be ...if we were talking about the NA servers. EU? Not so much.

They could always add two tickets for each player on the EU servers, but of course that would be waaaay too much trouble. And I guess people can always buy them for crowns...

fizl101

Ardriel wrote: »

fizl101 wrote: »

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

And why exactly does this have to happen on the last day of the event, of all days, and not perhaps two days later? What difference do 2 days make? After all, it's not just about an event ticket, but also the last chance to complete missing sets from Sunspire This is highly unfair to the EU players. The event should be extended by 2 days. That would be the least.

I don't work for ZOS so I don't know why they have to do it then, maybe they have specific expertise that has limited availability - I don't know. I play on EU too, and know it is inconvenient, but it is a not something planned on a regular basis

INM

fizl101 wrote: »

Tuesdays maintenance is an exceptional maintenance in the run up to the eu server upgrades. Wednesdays maintenance is standard patch maintenance. I'm fairly certain it isn't being done to treat the eu players differently

It's scheduled and not urgent maintenance. They could have planned events around those. It's not the first time they overlap events with maintenance, in fact they do that too often. Not talking about the fact that maintenance works on EU servers are held during the day and not during the night as on US servers, it's a pretty noticeable thing, especially when maintenance works are often prolonged.

Danikat

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

Quackery

SeaGtGruff wrote: »

There will still be 3 hours after reset before the servers go down, so try to do a daily each ahead if time in Northern Elsweyr and Southern Elsweyr so you can just turn them in after reset.

That's what I did. Boring as hell but not taking any chances.

Vrienda

EU's always had the worst maintainance but yeah, this one's pretty bad. Had to set my alarm earlier than usual and pre-prep some quests for a quick turn in. No way I'm missing tickets when a personality is on the line.

ApoAlaia

Danikat wrote: »

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

After lurking in these forums for a number of years, and if the opinions of our fellow US players are a reflection of both ZOS management and the population at large, it would seem that the general mindset is thus:

It should surprise no one that US companies operating abroad should schedule operations based on the time zone where their headquarters are located.

Conversely companies operating in US soil whose headquarters are overseas should schedule operations based on the time zone of the US area where they operate.

The (at the time) assistant US secretary of state, Victoria Nuland summarised this mindset succinctly on her call to a US ambassador in 2014.

lillybit

ApoAlaia wrote: »

Danikat wrote: »

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

After lurking in these forums for a number of years, and if the opinions of our fellow US players are a reflection of both ZOS management and the population at large, it would seem that the general mindset is thus:

It should surprise no one that US companies operating abroad should schedule operations based on the time zone where their headquarters are located.

Conversely companies operating in US soil whose headquarters are overseas should schedule operations based on the time zone of the US area where they operate.

The (at the time) assistant US secretary of state, Victoria Nuland summarised this mindset succinctly on her call to a US ambassador in 2014.

That's ridiculous and not at all how things work. If you are selling a service in other countries, that service still has to fit with the local markets. Starbucks don't only open here overnight. They don't do repairs or build new stores to suit the head office in the US. It's all done local time. The fact is that game developers treat their customers appallingly and the same wouldn't be tolerated in any other industry. I can only think they get away with it because a majority of their customer base are young people and children.

We pay the same here and yet our gametime is disproportionately compromised.

With all due respect, it's easy for people to justify it and tell us we need to suck it up and live with it when they will never be effected by it. I wonder if that would change if NA maintenance suddenly changed to days?

ApoAlaia

lillybit wrote: »

ApoAlaia wrote: »

Danikat wrote: »

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

After lurking in these forums for a number of years, and if the opinions of our fellow US players are a reflection of both ZOS management and the population at large, it would seem that the general mindset is thus:

It should surprise no one that US companies operating abroad should schedule operations based on the time zone where their headquarters are located.

Conversely companies operating in US soil whose headquarters are overseas should schedule operations based on the time zone of the US area where they operate.

The (at the time) assistant US secretary of state, Victoria Nuland summarised this mindset succinctly on her call to a US ambassador in 2014.

That's ridiculous and not at all how things work. If you are selling a service in other countries, that service still has to fit with the local markets. Starbucks don't only open here overnight. They don't do repairs or build new stores to suit the head office in the US. It's all done local time. The fact is that game developers treat their customers appallingly and the same wouldn't be tolerated in any other industry. I can only think they get away with it because a majority of their customer base are young people and children.

We pay the same here and yet our gametime is disproportionately compromised.

With all due respect, it's easy for people to justify it and tell us we need to suck it up and live with it when they will never be effected by it. I wonder if that would change if NA maintenance suddenly changed to days?

I don't disagree, but if you factor in those who subscribe to the aforementioned mindset (that ZOS should continue favouring the current way of scheduling things because is a US based company after all), those who are not bothered either way (a lot more than the forums would suggest as someone this way inclined is unlikely to be bothered to comment either), and those for whom the status quo is the only way, ever, until the end of days that puts us in the minority.

Which is not great, but it is what it is.

Shagreth

I am missing two event tickets to get that lily thingy pet (yes, I am behind, should have been getting the first morph item) so you're telling me that I won't be able to and that I'm screwed forever?

fizl101

Shagreth wrote: »

I am missing two event tickets to get that lily thingy pet (yes, I am behind, should have been getting the first morph item) so you're telling me that I won't be able to and that I'm screwed forever?

No you aren't. If you can't get on before the servers go down tomorrow you will be able to collect pieces for the pet in the next event, as it is this years morphable

ApoAlaia

Shagreth wrote: »

I am missing two event tickets to get that lily thingy pet (yes, I am behind, should have been getting the first morph item) so you're telling me that I won't be able to and that I'm screwed forever?

As @fizl101 pointed out you have a 3 hour window tomorrow (from 06:00 to 09:00 UTC) to get tickets.

Providing that it doesn't conflict with your own schedule it should be achievable, even if you don't 'prepare in advance' - by having a character complete at least one quest on each zone ready to hand in after the reset.

Both zones have delve quests that are quick and simple to complete.

Also there is always a chance at the end of the year, during the New Life event, to complete missing morphs as all fragments are available from the impresario and is a fairly large deluge of tickets.

Furthermore there was something about fragments and morphs in Matt Firor's announcement last week, can't remember exactly what so I recommend you read it just in case.

TaSheen

Shagreth wrote: »

I am missing two event tickets to get that lily thingy pet (yes, I am behind, should have been getting the first morph item) so you're telling me that I won't be able to and that I'm screwed forever?

If you're on PC EU, pm me your user ID and I'll gift you two tickets.

Shagreth

TaSheen wrote: »

If you're on PC EU, pm me your user ID and I'll gift you two tickets.

I can't possibly accept that, but damn, the ESO community never ceases to amaze me, best community by far. Thanks for the offer and to everyone for the info, I'll try getting it tomorrow.

lillybit

ApoAlaia wrote: »

lillybit wrote: »

ApoAlaia wrote: »

Danikat wrote: »

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

After lurking in these forums for a number of years, and if the opinions of our fellow US players are a reflection of both ZOS management and the population at large, it would seem that the general mindset is thus:

It should surprise no one that US companies operating abroad should schedule operations based on the time zone where their headquarters are located.

Conversely companies operating in US soil whose headquarters are overseas should schedule operations based on the time zone of the US area where they operate.

The (at the time) assistant US secretary of state, Victoria Nuland summarised this mindset succinctly on her call to a US ambassador in 2014.

That's ridiculous and not at all how things work. If you are selling a service in other countries, that service still has to fit with the local markets. Starbucks don't only open here overnight. They don't do repairs or build new stores to suit the head office in the US. It's all done local time. The fact is that game developers treat their customers appallingly and the same wouldn't be tolerated in any other industry. I can only think they get away with it because a majority of their customer base are young people and children.

We pay the same here and yet our gametime is disproportionately compromised.

With all due respect, it's easy for people to justify it and tell us we need to suck it up and live with it when they will never be effected by it. I wonder if that would change if NA maintenance suddenly changed to days?

I don't disagree, but if you factor in those who subscribe to the aforementioned mindset (that ZOS should continue favouring the current way of scheduling things because is a US based company after all), those who are not bothered either way (a lot more than the forums would suggest as someone this way inclined is unlikely to be bothered to comment either), and those for whom the status quo is the only way, ever, until the end of days that puts us in the minority.

Which is not great, but it is what it is.

Apologies, I misunderstood your original post as your opinion! In my defence, I'm very tired

I don't normally comment on posts like these (I'm a brit, I was raised on sarcasm and quiet resentment ) but it's always bugged me. The same for most of my game friends. I think there will be a large proportion of lurkers like me that don't comment and rely on the outrage of others most of the time. But those who shout loudest and all that!


While we're on the topic of inconvenient maintenance, it's more than a little annoying that it so often occurs over trader switch. We've missed out on traders several times because of it. They may or may not have limited control over when down time is, but when switch was moved from Sundays they could've put it any other time but chose a day and time that has regular maintenance. Why not put it on Thursdays when (to the best of my recollection) there's never been scheduled maintenance?

ApoAlaia

lillybit wrote: »

ApoAlaia wrote: »

lillybit wrote: »

ApoAlaia wrote: »

Danikat wrote: »

I always assume at least 1 day of the event will be lost to maintenance or emergency fixes or something. Especially on EU since ZOS always schedules things around what's convenient for their staff in the US.

(Which is weird considering the EU servers are in Europe so presumably the people working on them are also in Europe and it would be illegal to work them on a US schedule, but I assume they balance it out somehow, like giving them additional days off when they've scheduled maintenance over a bank holiday.)

It's annoying, but I've found it's better to assume we'll lose a day and on rare occasions have a nice surprise if it doesn't happen than count on the game being available every day and then get caught out.

After lurking in these forums for a number of years, and if the opinions of our fellow US players are a reflection of both ZOS management and the population at large, it would seem that the general mindset is thus:

It should surprise no one that US companies operating abroad should schedule operations based on the time zone where their headquarters are located.

Conversely companies operating in US soil whose headquarters are overseas should schedule operations based on the time zone of the US area where they operate.

The (at the time) assistant US secretary of state, Victoria Nuland summarised this mindset succinctly on her call to a US ambassador in 2014.

That's ridiculous and not at all how things work. If you are selling a service in other countries, that service still has to fit with the local markets. Starbucks don't only open here overnight. They don't do repairs or build new stores to suit the head office in the US. It's all done local time. The fact is that game developers treat their customers appallingly and the same wouldn't be tolerated in any other industry. I can only think they get away with it because a majority of their customer base are young people and children.

We pay the same here and yet our gametime is disproportionately compromised.

With all due respect, it's easy for people to justify it and tell us we need to suck it up and live with it when they will never be effected by it. I wonder if that would change if NA maintenance suddenly changed to days?

I don't disagree, but if you factor in those who subscribe to the aforementioned mindset (that ZOS should continue favouring the current way of scheduling things because is a US based company after all), those who are not bothered either way (a lot more than the forums would suggest as someone this way inclined is unlikely to be bothered to comment either), and those for whom the status quo is the only way, ever, until the end of days that puts us in the minority.

Which is not great, but it is what it is.

Apologies, I misunderstood your original post as your opinion! In my defence, I'm very tired

I don't normally comment on posts like these (I'm a brit, I was raised on sarcasm and quiet resentment ) but it's always bugged me. The same for most of my game friends. I think there will be a large proportion of lurkers like me that don't comment and rely on the outrage of others most of the time. But those who shout loudest and all that!


While we're on the topic of inconvenient maintenance, it's more than a little annoying that it so often occurs over trader switch. We've missed out on traders several times because of it. They may or may not have limited control over when down time is, but when switch was moved from Sundays they could've put it any other time but chose a day and time that has regular maintenance. Why not put it on Thursdays when (to the best of my recollection) there's never been scheduled maintenance?

Recently they've started to schedule maintenance on Wednesdays, which doesn't conflict with events (they do generally start on Thursdays and end on Tuesdays), doesn't conflict with the trader swap and is the least likely day to be a bank holiday.

In fact the patch maintenance this week takes place on a Wednesday once more.

It just so happens that due to the hardware upgrade that will happen at some point in the next month they had to schedule an additional maintenance in PC/EU, and the cynic on me can't help but think 'and as is PC/EU who cares if we write off the last day of the event...'

As it turns out they are not wrong either.

tomofhyrule

Strange that EU is getting its own maintenance. I guess that has to do with the server upgrades, since it's disconnected to the patch the next day.

But next patch EU will be getting a major step up over NA. The daily reset timers are switching to go with the daily rewards, which will severely screw NA over on events. Assuming events still start and end at the same time, that'll give EU 12 hours on either side of the event to get tickets, while NA's reset is a bit later and will only have 4 hours on the last day of the event... which tends to be during a maintenance and during overnight hours. That means a majority of players on NA will generally end up one day's worth of tickets short for every event starting U37.

ApoAlaia wrote: »

Furthermore there was something about fragments and morphs in Matt Firor's announcement last week, can't remember exactly what so I recommend you read it just in case.

The Q1 stuff will be available during Q2 events as well. It specifically called out the Personality fragments, so you can still earn those through June.

The Indrik vendor was not confirmed to do so.

Jacozilla

Eliahnus wrote: »

Within the EU treating people this differently would be forbidden, but within US no problem whatsoever.

Hypocrisy much? Always get a chuckle reading EU players complaining about NA companies doing maintenance on local times when EU based game devs do exact same thing.

Favorite space game I play alongside ESO is Elite Dangerous, based in U.K. They do all their maintenance on…wait for it…U.K. local hours.

Eliahnus

Jacozilla wrote: »

Eliahnus wrote: »

Within the EU treating people this differently would be forbidden, but within US no problem whatsoever.

Hypocrisy much? Always get a chuckle reading EU players complaining about NA companies doing maintenance on local times when EU based game devs do exact same thing.

Favorite space game I play alongside ESO is Elite Dangerous, based in U.K. They do all their maintenance on…wait for it…U.K. local hours.

You even did not understand the real problem ...
It's not about the fact there is maintenance, it's about the fact that EU players get one day less event time compared to NA players.

Saint-Ange

We lost the last day of the precedent event too.
If you leave to commute for work before the reset (0700 CET) and come back around 1800 then the event is gone (CET 1600).

Vrienda

I do take solace that next patch dailies will reset at the same time as the login. So this won't happen again but christ. Couldn't you have pushed whatever you're doing forward a day to let the event end peacably for EU players?

SilverWF

Exuse me, is it typo or something?

EU megaservers for maintenance – February 7, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
EU megaservers for patch maintenance – February 8, 9:00 UTC (4:00AM EST) - 15:00 UTC (10:00AM EST)

So today, last event day, we are getting an awesome EIGHT hours maintenance and tomorrow - another one for SIX hours?

Are you sure there is no typos?

fizl101

Today is pre-work for the server upgrades coming up, tomorrow is standard patch maintenance

SilverWF

fizl101 wrote: »

Today is pre-work for the server upgrades coming up, tomorrow is standard patch maintenance

This explains nothing

Why it SO long?

Years are passing away, but EU servers going down for maintenances for whole day still, since day 1 of the game.