No free Crown Crates from the Give to Receive 2022 New Life event?

Sylianwe

Hey,

I've not received my free Crown Crates and have gifted at least 5 event tickets during the New Life festival in 2022.

On the website it states that "The Crown Crate delivery will occur by January 31, 2023". We're February now and I haven't received mine. I've asked for help through the website, forums and in-game but have not received any (as of yet).

Of course the giveaway can be tracked on my account.

I've sent an in-game report with the following reference number.

I appreciate any help anyone can offer me on this matter.

Necrotech_Master

maybe @ZOS_Kevin can help follow up with you

i noticed i had those crates roughly a week or so after the new life festival ended, there is no alert or notification saying that you have the crown crates unless you opened say your inventory and the crown crate icon at the top had the ! on it

ZOS_Kevin

@Sylianwe Thanks for following up. It looks like you placed the ticket in today, so customer service may not have gotten to it yet. If you don't hear back by tomorrow, then tag me in this thread again and we can reach out to check on the status. They will help sort this out.

ZOS_Kevin

Thanks for the tag @Necrotech_Master. Appreciate it.

Sylianwe

Thank you @Necrotech_Master and @ZOS_Kevin so much for the replies, I appreciate it. I've checked my inventory today and haven't received the crates yet so thought I should let you know.

Edit

Still no crates as of February 7th nor have I received confirmation/communication from customer support.

Sylianwe

Haven't received confirmation/communication from customer support yet. Thought I should let you know and ask if there is any progress so far @ZOS_Kevin

Thank you for your time, I appreciate it.

Edit

Still no crown crates. Haven't heard back from customer support either.

Sylianwe

Necrotech_Master wrote: »

maybe @ZOS_Kevin can help follow up with you

i noticed i had those crates roughly a week or so after the new life festival ended, there is no alert or notification saying that you have the crown crates unless you opened say your inventory and the crown crate icon at the top had the ! on it

I have checked my inventory daily, still didn't receive any crates. I don't understand what went wrong this year. I've always received them.

Sylianwe

Can someone please respond? I appreciate it, thank you. Still no Crown Crates as of February 10th.

Necrotech_Master

im not sure there is much us players can do lol

if you have the support ticket in @ZOS_Kevin would be the only one that could try to get it resolved faster or at least look into it more

edit: you might be able to get in contact faster through a direct message instead of a forum thread

Sylianwe

Thank you so much for replying @Necrotech_Master, I appreciate it.

Who should I send a direct message?

Necrotech_Master

you would want to send it to zos_kevin

Sylianwe

I've send a message.

I truly regret having to address this issue multiple times but I have no other choice. I've been doing this event for years and have always received my free crates, until now.

I spend money gifting tickets to others so I could receive free crown crates in return, yet I haven't received those and I'd like to have the issue resolved, that's all.

Sylianwe

@ZOS_Kevin I still haven't heard from customer support nor have I received the crates. Thought I should let you know.

Sylianwe

Still no crates nor has customer support reached out as of yet.

Sylianwe

Interesting update:

When I logg in now or teleport to another area, I get a notification saying that I sent one of the five event tickets to myself? (My gamertag is Sylia Noctis). This of course didn't happen as I sent all 5 to different friends. When I try to click on "accept" it won't let me and the pop-up message will stay unless I press "start" (I'm on Xbox One). I still haven't received my crates as of yet from the gifting event.

I do hope this issue can be resolved soon. Looking forward to hearing from you and thank you for your time.

Screenshots:

Sylianwe

Still no crates nor have I been contacted by customer support @ZOS_Kevin

ZOS_Kevin

Can you provide your ticket number you placed with support? We can reach out to customer service to get a check on this and make sure your ticket is in the right place.

Sylianwe

Yes, of course @ZOS_Kevin my ticket number is: 230201-003882

Thank you for following up, I appreciate it.

Sylianwe

Still no news from customer support as of today. Have you been able to reach out yet @ZOS_Kevin?

Araneae6537

@Sylianwe Could the problem be that one of the event tickets you gifted was not accepted and was returned to you?

Sylianwe

@Araneae6537

I've had tickets not accepted/returned to me in the past during this event (this is my 5th time participating); and always received the free crates.

Hence why I'm reporting this as a bug which impairs functionality and progress.

Hope this can be resolved soon.

Thank you for your help though, I appreciate it 🖤

Sylianwe

Thank you for the help on this issue. I've submitted a new ticket, hopefully under the right category this time.

Here's a screenshot of it:

Feel free to close or merge this thread with the other one, it's not my intention to spam.

ZOS_Icy

Greetings,

We are going to go ahead and close this thread as per the request of the OP.

Thank you for your understanding!