I was linked a 4-year-old closed thread when support asked for feedback after an unresolved ticket

TheBardAtTheInn

Not sure what other feedback needs to be given beyond just stating that. It was a pretty inconsequential ticket over a missed Crown Store item, but still.

This might not seem the right place to make this post, the the one I was linked was just here in General Discussion so i figured I might as well.

The "Help Portal": https://forums.elderscrollsonline.com/en/discussion/427494/feedback-and-suggestions-about-eso

OBJnoob

What's the point of this post exactly?

skyrimfantasy

I think their point is it's a 4 year thread from 2019 that's not even an official feedback thread and they closed it this year so you can't leave feedback on the link they gave you.

TheBardAtTheInn

Plus, the CS agent asked me to leave feedback and the mod post on the linked thread Help Portal said it's better to start a new thread, so here we are.

I also just thought it was funny. Like being directed to a suggestion box that's just got an opening painted on.

Dr_Con

@ZOS_GinaBruno @ZOS_Kevin

Ragnarok0130

OP I know CS may not work directly for this game but this is still an unacceptable answer. It's like CS didn't even read the thread they linked to see if it was open, applicable, still there and so on. I'd rate that CS interaction at the lowest possible and elaborate why.

TheBardAtTheInn

Oh! I forgot to mention that I had used the in-game Help screen to send in the ticket about the Crown Store item (I missed the Stendarr statuette) and in the email I got aftet submitting it, it said I had put in a ticket about a quest lol