Fair Compensation For Loss Of Playtime Due to Game Breaking Bug

DemonicGoat · December 2022

It will likely be 2 full months that block has been broken by the time they figure it out and repatch,.. The only compensation we have got was the pet for a poor u36 launch..

If ZOS isnt going to reimburse people for ESO+ over this amount of time what would be fair compensation?

Barbara73 · December 2022

This is why I only sub one month at a time, which I let expire when things like this happen. There is never compensation for lost time playing unless you count the occasional free pet that no one would want to purchase anyway. May as well give as expired twinkies or last year's Halloween candy. Many I know are taking a break (aka) looking for another game to play like most of the twitch content creators are.

kargen27 · December 2022

We don't need compensation. If we were unable to log into the game for two months then yeah give us two months of ESO+ back.

Hapexamendios · December 2022

While the bug certainly is an inconvenience, there are still plenty of things you could do on the game. This is an argument ZoS could make and why there will not be any compensation. I agree that there should be, but it isn't happening.

OutLaw_Nynx · December 2022

Nope. I’ve been here since console launch. Never have they given eso+ members extra time. Just be happy with the guar I guess.

Jaraal · December 2022

I admire your optimism that everything will be fine after two months.

DMuehlhausen · December 2022

Oh stop, please just flipping stop. It's not game breaking. Did vKA just on Saturday with the bug and we did it. It's not game breaking not in the slightest. [snip]

[Minor edit for bait.]

Dr_Con · December 2022

It's progress halting. You got people who are otherwise A or B tier tanks beat down to D and F tier because of these bugs. Dodge rolling through some of Xalvakka's focused attacks only to be hit by a one of the 5 or 6 consecutive slashes she does when you think you're blocking, sprinting then holding block giving the full block animation/speed but actually not working until you let go of shift causing you to die to Z'Maja while you are kiting crushing darkness then have to block for the HA. It downright sucks and they haven't been transparent on the fixes, only that fixes were in the works. If they want to be transparent they'd be uploading their fixes to PTS and asking for feedback.

DemonicGoat · December 2022

I appreciate you sharing your opinion.

Not game breaking? Its a core mechanic that hasnt worked properly for weeks(on top of other issues). The amount of wasted time and anxiety the playerbase has had to deal with certainly seems like grounds for compensation to me. Its an opportunity after everything has gone wrong to sincerely begin making amends.

Nah, Im not stopping.

Dragkiris · December 2022

lol good luck. the update earlier this year that had the game broke for like 2 weeks i summited multiple tickets for reimbursment. help desk wouldnt even acknowledge there was a known issue

OutLaw_Nynx · December 2022

I cannot imagine trying to tank HM Rockgrove with this block bug…

Dren_Utogi · December 2022

think this game is done, Everything microsoft touches for P.C. gaming turns to ash. Archeage 2 is on the horizon though with action combat ! woot !

DemonicGoat · December 2022

quote="Dren_Utogi;c-7766047"]think this game is done, Everything microsoft touches for P.C. gaming turns to ash. Archeage 2 is on the horizon though with action combat ! woot !
[/quote]

It was on this trajectory before MS but Ive seen acquisitions happen before where the employees being bought out knew they could basically milk the situation for all its worth until the new owners show up and clean house.

Also,QA workers unionizing just completed,we also know Quality Assurance has been slipping lately which tend to make one think they were busy unionizing or just slacking.

rpa · December 2022

Just use Oakensoul ring. Triggering the new bug requires a bar swap so if you don't you are safe.
I wonder if there is a viable one bar tank build?

edward_frigidhands · December 2022

30 days of ESO Plus starting December 20th 2022 and ending January 19th 2023.

1650 crowns included as is standard with purchase of 1 month of ESO Plus.

p00tx · December 2022

I can understand why you'd think that if all you're doing is vet content, but the hardmodes and trifectas are going to be rough with this bug. There are several "must block" mechanics in the game.

cave_troll · December 2022

That's how I feel every time I die

Jaimeh · December 2022

I don't have ESO+ so at least I'm watching this mess without paying, but even if I did, I wouldn't want compensation, I'd want the game to work and be able to play it properly. It's really painful seeing ZOS take weeks to fix something so important as block, and then for the fix to go wrong. How long we'll have to wait this time? How many more prog groups have to be put on hold, or disband? I don't know what's going on with ZOS, they won't tell us a thing anyway, but it makes you wonder if they are on board with the game being on a downward spiral.

ankeor · December 2022

Your compensation is your guar pet.
That's what ZOS decided it to be fair.

emilyhyoyeon · December 2022

Old School Runescape was down for 2 days a couple weeks ago and everyone got two days free membership. ESO often has issues, especially with the EU being broken and offline a lot over the years. OSRS does not have issues like that. It's just funny.

KlauthWarthog · December 2022

That's nice, except the bug got a lot worse since then with the latest update.

Wolfkeks · December 2022

Maybe we'll get another guar pet in a different color - if they keep breaking block we may be able to have all the colors of the rainbow 🌈 for the guars

FluffWit · December 2022

Best to sub one month at a time. You really cant trust their quality assurance at this point.

CrashTest · December 2022

Ok but that only works for those who aren't doing the hardest content and vCR is literally impossible with one bar.

CrashTest · December 2022

But the bug we're talking about came after your run and it's worse now bc your block is completely disabled.

I don't think it's dramatic to point this out and we certainly shouldn't stop. ESO isn't free or cheap in the long run. Console gamers suffered with this since their U36 launch and are so shouted down and ignored and now it's on PC and finally getting the attention it should've had weeks ago. The thing that needs to stop is the dismissive attitude towards bugs.

RupertVandy · December 2022

Pick 3 people involved in the QA and dev process that had a hand in this getting released and put them in stocks in Rawlka and have the town crier name and shame them for the next decade. Let that Fenrir or whatever his name is go. All he did was throw some rotten vegetables while these clowns broke a game for a couple months.

Sir_Gentleman777 · December 2022

A) Sunday is not Monday after the patch. If you can't play the game the way you want and as it is intended, it is game-breaking. The functionality is not given. What would you say to an accounting software that can only calculate 1+1?

The bug CAN occur, it doesn't have to. If you are lucky it doesn't, if not it does occur and you are screwed. I don't want to go into trials where sheer luck decides the outcome. Thus the game is not playable if you need to pray to RNGeezus beforehand.

C) The point is that ZOS has not the faintest idea where the bug lies exactly. They introduce a "Fix" that made things worse than before. Quite evident in the latest patch and also in the "communication" from their side. And instead of actually sourcing the community to test things before it goes life is another fail in my opinion.

I will gladly spend hours on the PTS or whatever test system to help out, but letting a bug-fix go live that causes even more issues is not understandable for me. It is also a massive failure of the QA and the test management. Geeeeezzz ZOS, the players are here right at your fingertips, use them. If you also compensate these players with a few crowns, a house, a mount, everybody would be more than happy. And don't simply assume that players don't know how to test things. Sometimes they are even better at it than professionals, because they do stuff you don't expect. I rather spend daily 2 hours of my time to test things than to suffer a really annoying bug for weeks. But don't expect that i do it for free. Giving away mounts and houses doesn't cost ZOS anything. They are digital items with only an intrinsic value. Worse than even NFTs. The only thing that actually topped that non existent value is a Guar pet with even less value, that can even be seen as an insult to players.

Another issue i have right now is the communication, that deserves an F-. Maybe ZOS wants to look at other studios how they handle it when they mess up and how they communicate with their community. it is not about being liable for anything, but rather the good feeling you have as a player if you are kept in the loop. Criticism seems to be rather badly received by ZOS. Threads are simply closed and wiped as soon as somebody is a bit more passionate. ZOS just wants the honey, but without being stung by bees. Unfortunately this is not how the world works. Yes there are unfair comments, even outright stupid comments. But there wouldn't be any negative comments if everything would just work. So the issue is not with the users who voice their frustration, but in this case with ZOS who feel threatened or stepped on the toes. ZOS doesn't have to every idiotic request by users, it is their game and they can do whatever they like with it. But to be open minded to suggestions is a neccessary part of business life. ZOS is working on a new IP, but what does ZOS think the success will be, if we can't trust them to support the new game or deal with issues the same way as they do now with ESO?Reputation also accounts for a large part to be successful. I know that it is difficult to meet business expectations, revenue expectations and on top keep investors happy, but it can't be with the costs of a quality decrease of this magnitude.

2019 we were promised a much better experience in Cyrodiil, and where are we now? At dead silence. Currently the performance is increased, but not of all the work ZOS did, but rather because there are no players. You enter Cyrodiil at midnight CET and it is dead. A zerg of 10 can roll up the entire map. Take one Keep after the other. I did solo the other day a whole bunch of resources, nobody challenged me. Then i solo'd a keep.
Go to Belkarth past midnight now. it is dead. It is rather a jump scare if you find another player there. 2 years ago you still found pugs to run trials with at 3AM. Last night i was in Rimmen and it was completely empty, not a single soul to see apart from the NPCs. Sometimes i even start to attack the guards for giggles just to have some action. On Monday i pulled up the Steam numbers, only 10000 players online. Steam numbers are global, so it was split between NA and EU. If we assume a 50/50 split that were only 5000 per Mega Server. Do the maths and calculate to how many players this equates per zone. There is probably more traffic and activity in a desert. I have never seen a sharper decline before, even not when all the Cyrodiil crap started.

Empty promises, insulting compensations, declining content, that is how a majority of players see ZOS right now. Guilds are dying and drying out. I am just glad that i found a still active guild. My old guilds are dead and we were very active. Multiple trials a week, proc groups, there was always somebody available to run randoms, pledges. A lot of social events for giggles. Now is nothing left. I wouldn't even get a group together for dungeons most of the time.

NordSwordnBoard · December 2022

The compensation is an extra $15/month in my pocket. I saw the Iceberg in our path and acted accordingly. PvP may be kept down in steerage, but I was on a lifeboat before impact.

rexagamemnon · December 2022

How about another guar pet, that will fix everything

Oakenaxe · December 2022

Looks like someone isn't fond of guars...

mocap · December 2022

compensation for bugs? Man, are you serious?

Didn't expect such an extreme reaction from Western players. I've always thought of you as reserved, peaceful and... you know... "Shao Lin monk style" ) Always chill players. Am I wrong?