The Elder Scrolls Online

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Games Crashes to Desktop after a couple of minutes

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  • perfiction
    perfiction
    ✭✭✭✭✭
    I'm crashing on zone change or few seconds after zone change as well. Literally unplayable, can't do few steps without crashing to desktop. My ID: @Perfiction

    Windows event log has a 0xc0000374 (heap corruption) crash for eso64.exe whenever it happens. Full crash log from eventvwr here, maybe it will help: 
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2022-11-01T14:27:54.7425594Z" /> 
  <EventRecordID>158500</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>PC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>eso64.exe</Data> 
  <Data>1.0.0.1</Data> 
  <Data>6359c3e8</Data> 
  <Data>ntdll.dll</Data> 
  <Data>10.0.19041.2130</Data> 
  <Data>b5ced1c6</Data> 
  <Data>c0000374</Data> 
  <Data>00000000000ff6a9</Data> 
  <Data>2fac</Data> 
  <Data>01d8edfcc0ac4c8c</Data> 
  <Data>D:\Steam\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe</Data> 
  <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> 
  <Data>95c5d604-a3ab-4f69-8a87-c6cf26166c22</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

    edit - crashing stopped after disabling HarvestMap and GAFE addons.
    Edited by perfiction on November 1, 2022 3:14PM
  • VoidBiscuit
    VoidBiscuit
    ✭✭✭
    <deleted>
    Edited by VoidBiscuit on November 1, 2022 2:52PM
  • VoidBiscuit
    VoidBiscuit
    ✭✭✭
    <deleted>
    Edited by VoidBiscuit on November 1, 2022 2:53PM
  • sharkclanb16_ESO
    sharkclanb16_ESO
    ✭✭
    Crashes and forced logouts are happening at the same time for several of us who are in voice on discord

    No libs running
  • HiveMind3006
    HiveMind3006
    ✭✭✭
    HiveMind3006 wrote: »
    Nope tried everything suggested and just crash (sometime with reporter sometimes not) every few minutes.

    Update all seemed fine then, crashed again with reporter. Any update or suggestions?
    Cragsear: Brit: DK: Tank/DPS-Mag (Armoury). Craganor: High Elf: Ward: Tank/Heals(Armoury). Cragriel: High Elf: Templar: Heals. Cragheal: Brit: Templar: Heals/DPS-Stam (Armoury). Cragrot Mortium: Imperial: Necro: Tank/DPS-Stam (Armoury)
    Khraga-Dhee: Khajiit: Nightblade: Heals/DPS/-Stam/Tealeaf\Assassin (Armoury). Khrag-Mund: Orc: DK: Tank.
    Dances With Sabe: Argonian: Sorc: Heals/DPS-Mag (Armoury).

    *Esoteric Order Of Mayhem*
  • thiste
    thiste
    ✭✭✭
    thiste wrote: »
    vince52 wrote: »
    You can remove NodeDetection in Libraries (Harvest Map). It's seems to fix the game for most of people I know.

    I reinstated my addons & disabled NodeDetection. I'll come back & report if the game stops crashing.

    After one hour all seems fine, no more crashes. Still going.
  • Ashnarug
    Ashnarug
    ✭✭✭
    so far so good. How do we delete libraries that have not reloaded after reactivating the add-ons ? Or should I leave them there.
    During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
    In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.
  • sharkclanb16_ESO
    sharkclanb16_ESO
    ✭✭
    Given the red forum notice its worth noting that the forced logout and crashes (with error reports) are still happening with no libs being used and no addon being used that makes use of NodeDetection in my case
  • PACKATK
    PACKATK
    Soul Shriven
    I crash to desktop during any loading screen (between zones, loading from character select, going from inside a building to outside a building). If I click outside the game window on another window the game crashes. After I crash I can't login for 5 to 10 minutes. I've submitted 3 tickets from the website and 1 from in game. No error code associated with any crash. I can't stay in the game long enough to disable any add-ons.
  • Ashnarug
    Ashnarug
    ✭✭✭
    can you get to the character selection screen ? You can disable the add-ons from there.
    During the afternoon of Loredas, 6 Sun’s Dawn 2e578 a big piece of Aetherius fell to Nirn. It was the first major piece of Aetherius to fall on Nirn in more than five hundred years. It scattered around the world as millions of shards. It was rapidly documented by Lady Cinnabar of Taneth in her pamphlet Aetherial Fragments that "... when three shards meet, they re-form into a silvery prism by unknown process and confer the power unlocked by the merger to a nearby being." The Order of the Black Worm, commonly known as the Worm Cult, reappeared in Tamriel shortly thereafter and some of its members are avidly searching said shards.
    In the last week of First Seed 2e579, an arcane explosion occurred in the Imperial City — a night of storms, and trembling terrain. They named it the "Soulburst". That day Emperor Varen Aquilarios disappeared without a trace. His wife, Clivia Tharn, ascended to the Ruby Throne as Empress Regent under the guidance of the Necromancer Mannimarco. Ushering a time of increased instability within the Empire of Cyrodiil which finally grew into “The Three Banners War”.
  • PACKATK
    PACKATK
    Soul Shriven
    Ashnarug wrote: »
    can you get to the character selection screen ? You can disable the add-ons from there.

    Sometimes... next time I do, now that I know, I will disable that add-on and leave it off. I was doing alright with it off... now I'm having issues with scrying... great fun chasing bugs after a month on PTS.
  • Strut6569
    Strut6569
    ✭✭
    I disabled all addons, per DEV's suggestion and completed a delve with no crashes.

    Got my tickets.
    Edited by Strut6569 on November 1, 2022 7:56PM
  • krystyana
    krystyana
    Soul Shriven
    I've removed my mods folder.. since I cannot even get to the log in screen. Still crashes before I even get to the 2nd slash movie thing.
  • SpiritKitten
    SpiritKitten
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    Ashnarug wrote: »
    so far so good. How do we delete libraries that have not reloaded after reactivating the add-ons ? Or should I leave them there.

    from the HarvestMap addon website: "If you cannot get ingame to disable the addons:

    The loaded addons are saved in the file users/yourwindows username/documents/elder scrolls online/live/AddOnSettings.lua

    Make a backup. Then change all occurences aof NoteDetection 1 to NodeDetection 0
    It will disable it for all chars, all servers then

    Or just renam the folder live/AddOns/HarvestMap/Libs/NodeDetection to e.g. NodeDetection_BACKUP and it will not be found and loaded any longer. HarvestMap should work fine without it.

    If you cannot find the correct AddOns folder just press WIN+E to open an file explorer, and in the address line enter:
    %userprofile%\documents

    It will bring you to the correct users/current windows user/documents folder that you have configured!
    There you will find the Elder Scrolls Online folder then"
  • SpiritKitten
    SpiritKitten
    ✭✭✭✭✭
    sharkclanb16_ESO wrote: »
    Given the red forum notice its worth noting that the forced logout and crashes (with error reports) are still happening with no libs being used and no addon being used that makes use of NodeDetection in my case

    try manually renaming the Node folder, see my post above
  • sharkclanb16_ESO
    sharkclanb16_ESO
    ✭✭
    I assume I am coming across some of the other crashes as I removed my addons folder entirely for testing. Hopefully todays patch and the hotfixes will address some of the issues.

    Its just a shame that the warnings given from PTS about these crashing issues were not investigated fully before launch on live or this could have been avoided.
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