What Are Your Thoughts On Chat Abuse

Cucumber

Do you think having your characters and account forever locked due to chat abuse a reasonable punishment?

And if it depends, how? Where is the line when chat can get someone perma banned, is it the inappropriate language, bullying, spamming, discussion of harsh and sensitive subjects, doxxing, blackmail, etc?

[Edited Title for discussing disciplinary actions]

Cazador

Permanent ban from chat abuse is justified ✔️

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Danikat

Permanent ban from chat abuse is justified ✔️

Of course it depends on the severity of what's said, but as Cazador said it's part of the TOS - there are rules for what you can and cannot say to other players (or in chat generally even if you're not directing it at a specific person) and the same TOS says if you break those rules you'll be banned.

If you're not ok with that you shouldn't have agreed to the TOS when starting the game and shouldn't be playing anyway.

Cucumber

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

TaSheen

Permanent ban from chat abuse is justified ✔️

If a person can't keep his or her chat within the TOS, then yes, that person should be banned. How much money s/he has spent is immaterial.

Danikat

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Why do you think that rule is in place?

No one wants to spend their time in a game where people are posting abusive messages. If ZOS doesn't enforce some rules on acceptable behaviour everyone else will leave to avoid it and they'll be left with only the trolls, which is terrible for their business.

And no I don't think it should matter how much you've spent on the game. When you buy crowns or ESO+ or chapters or whatever you're getting the item/s you paid for, not some special status that makes you exempt from following the rules, especially not ones about basic decency towards other players. Throwing money at the game doesn't make you special and certainly doesn't entitle you to say what you like without consequences.

Cazador

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Everyone has to agree to the TOS. The amount you spend on the game doesn't grant immunity to parts of it. If I can spend hundreds of dollars (or more) and not break TOS anyone can

Cucumber

Danikat wrote: »

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Why do you think that rule is in place?

No one wants to spend their time in a game where people are posting abusive messages. If ZOS doesn't enforce some rules on acceptable behaviour everyone else will leave to avoid it and they'll be left with only the trolls, which is terrible for their business.

And no I don't think it should matter how much you've spent on the game. When you buy crowns or ESO+ or chapters or whatever you're getting the item/s you paid for, not some special status that makes you exempt from following the rules, especially not ones about basic decency towards other players. Throwing money at the game doesn't make you special and certainly doesn't entitle you to say what you like without consequences.

Yeah you're right, fair then. Well was good run, i just wanted to ask the community what they think of this being possibility. Yes i did get banned and yes i opened ticket, i guess ESO never really was my game anyways. GG and have nice day

Melivar

Permanent ban from chat abuse is justified ✔️

In general things don't go to a straight permanent ban, there is a warning phase or short term suspension followed by the ban hammer for repeat offenses. If you don't learn after the initial correction well you likely have no place in a community.

If you did or say something so bad that it's a straight perma ban then you're not likely to find a lot of sympathy from said community.

There can always be mistakes or misunderstandings but those are often worked out in the end.

The amount of money spent shouldn't justify sympathy or leniency in my opinion.

Tandor

Permanent ban from chat abuse is justified ✔️

I believe it would have to be a pretty substantial level of abuse for a permanent ban to be issued on a first offence. ZOS have made it clear that when considering the appropriate level of disciplinary action they always consider both the actual breach and the account history. I suspect that for a permanent ban the actual chat abuse was either extreme or merely the the latest offence on the account.

ZOS_Kevin

Wanted to chime in here. As @Tandor pointed out, there are levels to dealing with actioned. Prior history can play a factor and the severity of the offense can also play a role. Obviously, the best way to avoid this is to not break TOS.

However, if anyone finds themselves in a situation like this, the best course of action is to appeal and go through the appeal process with Customer Service. They will go through their process with you to have a discussion about why an account is actioned and (depending on the severity) steps to fix the issue.

Rogue_WolfESO

Just curious, did the alleged chat abuse occur in pvp?

Holycannoli

There is no blanket "yes it's reasonable" or "no it's not reasonable" answer to this. It really depends.

BloodyStigmata

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

If you're pumping hundreds of euros into a game and knowingly breaking the terms of service (that you were required to agree to in order to continue playing) to such an extant that you have your account permanently banned, then that's you knowingly burning your own money for no good reason.

Amottica

Permanent ban from chat abuse is justified ✔️

If it is continuous and the player does not heed the warning, then it is a very reasonable action. At some point, if the player is not learning warning they receive then Zenimax needs to escalate their response so they will no longer be bothered with the same issue from the same person over and over again. Unfortunatly there are players that do cause them, and other players, headaches.

Zenimax owns the space so, and they can manage it so it is a welcoming environment for players.

Tandor

Permanent ban from chat abuse is justified ✔️

Methinks this thread has run its course!

Artim_X

Depends (comment) 💡

I've seen various forms of toxicy in Cyrodiil zone chat. Rarely is it ban worthy, but sometimes there are repeat offenders who truly deserve to be perma banned.

People have bad days and should be given a warning about their behavior, but repeat offenders are just asking for a perma ban.

Gaebriel0410

Permanent ban from chat abuse is justified ✔️

Of course it's justified and I am very glad such things are enforced.

Personally I've never gotten banned from any game ever, because I don't say nasty stuff to other players. Being decent to other people is not that hard a concept and doesn't require some titanic effort either.

Cucumber

Artim_X wrote: »

I've seen various forms of toxicy in Cyrodiil zone chat. Rarely is it ban worthy, but sometimes there are repeat offenders who truly deserve to be perma banned.

People have bad days and should be given a warning about their behavior, but repeat offenders are just asking for a perma ban.

lol funni gif xd (also yes i was repeat offending, ive been suspended before too maybe like twice or once, so this is third suspension all time playing eso and its perma and its ok you guys making good points and it was in tos so its fine)

AoEnwyr

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Yes, it is. How much you spend does not earn you extra-special abuse privileges. "Speech" has impact and carries weight. It's one of the most powerful tools we have as a species. People who try to diminish it's value are usually the kind of people who want to misuse it in the worst way possible and not face any consequences for it

Fenris_Arainai

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

It's still justified or people who spent a lot of money (or a little, doesn't matter) would be allowed to do anything they want and break the rules severely enough to otherwise warrant such a ban.

Purchasing product(s) doesn't mean one can do whatever they please without consequences. Nor should it.

Lephrel

Permanent ban from chat abuse isn't justified ❌

Tbh a permanent social ban deals with the problem just as well. I wouldn't have a problem with those players being able to keep playing (and being able to spend money on the game).

estelrandir

Permanent ban from chat abuse is justified ✔️

Play stupid games, win stupid prizes.

They should probably spend some more time moderating zone chat.

FlipFlopFrog

Permanent ban from chat abuse isn't justified ❌

No I don't agree with perma banning people from chat. It's an MMO, being able to communicate with other players is kind of essential. If you take offense at what someone is saying in the chat you can always add them to your ignore list, then they are kinda banned (for you at least.)

Cucumber

AoEnwyr wrote: »

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Yes, it is. How much you spend does not earn you extra-special abuse privileges. "Speech" has impact and carries weight. It's one of the most powerful tools we have as a species. People who try to diminish it's value are usually the kind of people who want to misuse it in the worst way possible and not face any consequences for it

Yeah you're right i get it, just never thought about it really, like somehow my caveman brains just thought that what i bought, i own it, all the housing stuff, chapters, crown store stuff and fashion, emotes, etc etc, i thought in way its mine till day eso servers get taken down. i know my bad language and trash talking was against rules, just didnt expect to have it all taken away permanently like this, but its fine like i said, this game rlly never was for me i realize it now, and this community doesnt find trash talking or cussing in public chat funny either, which is fine, just not my place

goatlyonesub17_ESO

Depends (comment) 💡

If the problem really is extreme chat abuse, e.g.

"Hey, dude, I heard your family died in a house fire, ha ha, serves them right. I hope they are in hell. And your girlfriend? Well, I know about that tattoo she has under her bellybutton. Guess how I found out?"

...then a permanent ban is justified.

On the other hand, there's a tendency for the ban-triggers to creep out of real abuse into political correctness. I wouldn't want anybody to be banned for disagreeing with me on hot-button issues that could be regarded as academic, and non-abusive.

FlipFlopFrog

Permanent ban from chat abuse isn't justified ❌

goatlyonesub17_ESO wrote: »

If the problem really is extreme chat abuse, e.g.

"Hey, dude, I heard your family died in a house fire, ha ha, serves them right. I hope they are in hell. And your girlfriend? Well, I know about that tattoo she has under her bellybutton. Guess how I found out?"

...then a permanent ban is justified.

On the other hand, there's a tendency for the ban-triggers to creep out of real abuse into political correctness. I wouldn't want anybody to be banned for disagreeing with me on hot-button issues that could be regarded as academic, and non-abusive.

I mean you could add that person to your ignore list, problem solved.

Amottica

Permanent ban from chat abuse is justified ✔️

Cucumber wrote: »

AoEnwyr wrote: »

Cucumber wrote: »

Cazador wrote: »

If I'm not mistaken this is part of TOS. You break TOS you get banned, why is this a question?

Yes it is part of TOS, but as part community, do you think its justified where you can dump hundreds of euros into for this 18+ rated game, and get permanently have rid of the access for speech? Wouldn't maybe permanent mute be better least then?

Yes, it is. How much you spend does not earn you extra-special abuse privileges. "Speech" has impact and carries weight. It's one of the most powerful tools we have as a species. People who try to diminish it's value are usually the kind of people who want to misuse it in the worst way possible and not face any consequences for it

Yeah you're right i get it, just never thought about it really, like somehow my caveman brains just thought that what i bought, i own it, all the housing stuff, chapters, crown store stuff and fashion, emotes, etc etc, i thought in way its mine till day eso servers get taken down. i know my bad language and trash talking was against rules, just didnt expect to have it all taken away permanently like this, but its fine like i said, this game rlly never was for me i realize it now, and this community doesnt find trash talking or cussing in public chat funny either, which is fine, just not my place

I think it is more that we do not find abusive people funny. Trash-talking becomes abusive at some point.

To everyone who deals with such issues, I do suggest not replying to anyone who whispers abusive or trash-talking narratives. Report them if their comments took things too far and let Zenimax look into the history of the chat. Then move on. Do not reply as that will just add fuel to the fire.

Androrix

Depends (comment) 💡

Completely depends. There are levels of punishment short of a permanent ban that may be appropriate depending upon the behavior and history. Surprised to see how many folk here are sweeping with a broad brush. Some things justify a perma-ban, but everyone makes mistakes. As my granny always said, to err is human, to forgive divine. (Of course, granny never played any MMORPs).

Cucumber

FlipFlopFrog wrote: »

goatlyonesub17_ESO wrote: »

If the problem really is extreme chat abuse, e.g.

"Hey, dude, I heard your family died in a house fire, ha ha, serves them right. I hope they are in hell. And your girlfriend? Well, I know about that tattoo she has under her bellybutton. Guess how I found out?"

...then a permanent ban is justified.

On the other hand, there's a tendency for the ban-triggers to creep out of real abuse into political correctness. I wouldn't want anybody to be banned for disagreeing with me on hot-button issues that could be regarded as academic, and non-abusive.

I mean you could add that person to your ignore list, problem solved.

hey bro, just wanna say you are beacon of light in this darkness, thanks for your comments, i dont feel so alone anymore

Kiralyn2000

ZOS_Kevin wrote: »

Obviously, the best way to avoid this is to not break TOS.

This. I'll never understand why it's so hard for some people to just not be a massive jerk in chat.



And "it's rated 18+" (which it isn't, at least in the US, it's just M) or "customer spent a lot of $" don't have any bearing on this.
For ex, profanity blocker option doesn't mean you're free to curse up a storm any more than someone wearing a bulletproof vest means you're free to shoot them. It's still against the rules.
(break the driving rules enough, they take away your car. Even though "you paid for it".)



edit: and hey, there go the totally-unsurprising rant threads. I foresee more banning.