You can only redeem the monkey ONCE?!

UnoriginalGMan

This is ridiculous, and the same goes with the ring of mara. I redeemed them on my first character, and then decided that I was unhappy with my alliance. And now I still have the mail on my new character but NO attachments.

Sharee

The mail is sent to your userID, not to a particular character. If you took the attachment on one character, then another character cannot take it anymore.

However the first character can place the pet in the bank, and the second character can pick it up from there and use it.

Inversus

When ZOS introduced the monkey pet, they realised there were actually some pretty complicated mechanics behind monkey vanity pets.
If too many monkey pets, then the world becomes overrun by an army of monkey vanity pets, leading to an increase in bananas and random spots of fur on the ground.
Too few and members of the game get annoyed as they can't see enough monkeys - always a bad idea.
By limiting each account to a single monkey pet, we can make sure that the game is never overrun by these potential threats.

In all seriousness, you should be able to put all your stuff into your bank (e.g. rings, monkey) and then pick them up on your main character.

UnoriginalGMan

I just wish that they would have notified people about that, it's lame

Osi

Its now on the launcher as you open it; the little pop-up window. So I'm sure they are recieving many requests from people to have their pre-order items returned.

Just give it time, it will get sorted.

ZOS_UlyssesW

Closing this thread, as there is already a larger discussion on the same issue here. We are currently looking into this issue but as @ZOS_GinaBruno and @ZOS_JasonL have mentioned in that thread, you can get your items reinstated by contacting our Support Team.