bug? can't send mail to player that has me on his ignore list
Sergykid
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There are a few versions of the basic reply you can get when reporting someone for harassment. In all of them you are told to ask the person to stop that harassing behavior, but many harassers already have their target on their ignore list (even before any kind of interaction with the victim).
In one of the kind of replies, i am told that if the offending player has me on his ignore list, to send them an ingame mail asking them to stop.
Here is an image with how the text looks on the ticket (cropped obviously) and below it the text it shows to spare you a click,
https://imgur.com/a/kqsJeO4
"... if the offending player has you on IGNORE, send them an in-game mail asking them to STOP the behavior ..."
Over the past months i always gave the same reply to this kind of answer: sending a mail ingame to a person that has me on ignore does not work. I receive the "You can not send mail to that recipient." ingame error message. But i still get this kind of answer from the support team.
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So according to ZOS support team, i should be able to send an ingame mail to someone that has me on his ignore list, but i can not do this.
So this means that there is a bug ingame that prevents a player from sending an ingame mail asking to stop to someone that has him on ignore.
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Do note that this is not discussion about any harassment reports or investigations conclusions, or how report tickets are being handled. It's about this ingame mail thing ZOS support team keeps telling me about despite me telling then it doesn't work.
In one of the kind of replies, i am told that if the offending player has me on his ignore list, to send them an ingame mail asking them to stop.
Here is an image with how the text looks on the ticket (cropped obviously) and below it the text it shows to spare you a click,
https://imgur.com/a/kqsJeO4
"... if the offending player has you on IGNORE, send them an in-game mail asking them to STOP the behavior ..."
Over the past months i always gave the same reply to this kind of answer: sending a mail ingame to a person that has me on ignore does not work. I receive the "You can not send mail to that recipient." ingame error message. But i still get this kind of answer from the support team.
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So according to ZOS support team, i should be able to send an ingame mail to someone that has me on his ignore list, but i can not do this.
So this means that there is a bug ingame that prevents a player from sending an ingame mail asking to stop to someone that has him on ignore.
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Do note that this is not discussion about any harassment reports or investigations conclusions, or how report tickets are being handled. It's about this ingame mail thing ZOS support team keeps telling me about despite me telling then it doesn't work.
-PC EU- / battlegrounds on my youtube
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redspecter23✭✭✭✭✭
✭✭✭✭✭I would assume that the inability to send mail to people that have you on ignore is completely intended and the error lies with the support team asking you to do something that is not intended to be possible.2 -
Amottica✭✭✭✭✭
✭✭✭✭✭While I cannot speak to why Zeni support would provide such a suggestion, it is obvious that having someone on one's ignore list should prevent the ignored person from sending you in-game mail. If it did not do that then it would clearly be a failed ignore list.
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Thx for proving the ignore list actually does something worthwhile.
I would note that if the person has a player on their ignore list and continues to harass them without being harassed back then that is a clear and significant violation of the ToS that is deserving of major action.
BTW, the ignore list should prevent receiving whispers, mail, seeing posts made by the person being ignored, or being grouped with the person in a dungeon by the GF (should not include PvP). I understand the ignore list in ESO does all of this except the GF supposedly can still group us with a person on our ignore list. This is based on forum messages as I have not tested this since I have not found a reason to have people on my ignore list.
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Sergykid✭✭✭✭✭
✭i know how ignore is supposed to work, but what am i supposed to do?
i still get this kind of answer (even right now i did) and i am told to send mail ingame.
i don't want to say that ZOS support team doesn't know about such an obvious thing as being unable to send an ingame mail to someone that has me on ignore. But they tell me to do it. So it must be a bug then, right?-PC EU- / battlegrounds on my youtube0 -
etchedpixels✭✭✭✭✭
✭I understand the ignore list in ESO does all of this except the GF supposedly can still group us with a person on our ignore list. This is based on forum messages as I have not tested this since I have not found a reason to have people on my ignore list.
I can confirm blocking people doesn't keep them out of group finder with you. It's a bug people have complained about for over two years and Zenimax have pointedly ignored.
I would take the rest up with support further and then other forums like twitter if you have to. Don't assume any level of cluefulness or awareness from support staff. Maybe Zenimax is better but typically support staff are paid minimum wages, work from scripts, support multiple games and are continually scored on requests cleared per hour.
If it's bad also take it up with microsoft (who own Zenimax) and have a rather more pro-active attitude.
Too many toons not enough time0