Game Crashes after hitting Play in Launcher

Barasu

The game crashes after I hit play in the launcher. I am running a Intel I7 920 in a Gigabyte EX58-UD5 with 6gb of ram with a ATI Radeon 4870x2 with the latest drivers it has supported.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.1.0.0.956792
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2014-03-30T11:29:59.804Z
client.timestamp = 2014-03-30T11:29:59.993Z -frme 1-
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
exe.buildnum = 956792
exe.opt = release
exe.reltype = public
exe.type = client
mem.physical = 6140
os.osbits = 64
os.platform = windows
os.version = 6.0.6002.Service Pack 2
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

Valdune

Different card, but same results for me as well.

Kowasin

Getting this as well. I would reinstall, however it seems that didn't fix it for others.

Barasu

It started to do this on the last beta weekend and I have reinstalled it since then. Extremely frustrating.

michael5

I got the same problem, it happen in beta, but I think they will fix it. Now even at early access they still have the same problem.

foofie1

Okay, So I am not the only one... I can get to the launch and even to play the cinematic but it crashed. I skipped the cine and went to directly loading but it crashed. I then decided to change the settings, it crashed half way through. Not sure what is happening. I re-installed the drivers for my vid card. (sigh)

ZOS_RobertM

If you are running into "ESO has stopped working" or "ESO has crashed unexpectedly" make sure you are running the game as an administrator.

You can do that by right clicking the launcher and clicking "Run as Administrator"

Inquisitio

ZOS_RobertM wrote: »

If you are running into "ESO has stopped working" or "ESO has crashed unexpectedly" make sure you are running the game as an administrator.

You can do that by right clicking the launcher and clicking "Run as Administrator"

Doesn't fix it

Nkai

ZOS_RobertM wrote: »

If you are running into "ESO has stopped working" or "ESO has crashed unexpectedly" make sure you are running the game as an administrator.

You can do that by right clicking the launcher and clicking "Run as Administrator"

How do I "Run as Adminstrator" on a mac ?

ZOS_RobertM

If that doesn't fix it, lets try editing the UserSettings.txt. The default location for that would be My Documents/The Elder Scrolls Online/Live

Open UserSettings.txt in Notepad and then locate the string SET GraphicsDriver.7 "D3D11" and change "D3D11" to "OpenGL"

You can hit Ctrl + F and paste in SET GraphicsDriver.7 to find the string easier.

After you've made that change Save and close Notepad and try launching the game again.

Barasu

I solved my solution by avoiding the launcher and running the direct executable as a administrator. Hope this helps others.

Moonraker

Nkai wrote: »

ZOS_RobertM wrote: »

If you are running into "ESO has stopped working" or "ESO has crashed unexpectedly" make sure you are running the game as an administrator.

You can do that by right clicking the launcher and clicking "Run as Administrator"

How do I "Run as Adminstrator" on a mac ?

This is for PC only it won't work for Mac.

Try launching direct from the Mac ESO client.

/Applications/ZeniMax Online/The Elder Scrolls Online EU/game_mac/pubplayerclient/eso.app

Amiarah

I have this exact problem too, doesn´t work to change to OpenGL in usersettings, doesn´t work to run as admin with or without launcher, just getting a black screen with a loader mouse icon after I hit play and then it crashes. Not even a sight of the game yet. Hope this gets fixed soon .. I WANNA PLAAAAAY *throws a tantrum*

sbanned_500929

i cannot get this game to start, when i hit play, it crashes every time, even the submit crash error, crashes sometimes, i mean seriously

Bazzer007

Essentially, the same issue as above two posts but manage to get the Error Report box each time.

Vizier

Check your addons. Even some up to date ones were causing me to crash on startup. I'd get to the character selection screen. Launch and crash with error 1. First all addons were updated and those out of date turned off. still crashed. Turned them ALL off and ESO started right up.

The_Drexill

ZOS_RobertM wrote: »

If you are running into "ESO has stopped working" or "ESO has crashed unexpectedly" make sure you are running the game as an administrator.

You can do that by right clicking the launcher and clicking "Run as Administrator"

Not working. Played for hours last night- today the eso.exe crashes.

KraalQuarra

I am also experiencing black screen and crashing on pressing PLAY and have a support ticket.

150723-002749