What is the correct way/place to report my Ram Pack not appearing in game?

rustle911

I claimed my Prime Gaming Cliff Ram Pack, and I've checked all three servers that I have the game on, and none of the content has shown up in my game. I created a bug report ticket because I couldn't find a better category. Is there one or was this the correct course of action. Since bug reports don't get responses, how will I know when my issue has been resolved?

NeeScrolls

rustle911 wrote: »

I claimed my Prime Gaming Cliff Ram Pack,

how will I know when my issue has been resolved?

You might try posting in this related thread here: https://forums.elderscrollsonline.com/en/discussion/609457/official-discussion-thread-for-receive-special-in-game-items-collectibles-with-amazon-prime/p1 ....and also checking this other related thread: https://forums.elderscrollsonline.com/en/discussion/609760/prime-gaming-loot

Otherwise, maybe try contacting BETHESDA 'customer service' : https://help.elderscrollsonline.com/app/home?region=US ( that little 'SUPPORT' word clicky that's sorta tough to notice at upper left/top of this website next to 'FORUM' )
.