Endless loop bug in Ember's quest

SydneyGrey · June 2022

I was doing the quest that gets you Ember as a companion ("Tower Full of Trouble") and got caught in an endless loop at the end of it. It was where you go up the hill at the end, where the spirit called Windsorrow is. At this moment, Ember tells me: "It's done! The spell is set. Follow me. We should be able to see it materialize!" When I followed Ember, the quest would never complete. Instead, it kept insisting I run in a circle doing that part of the quest over and over and over, since it would never actually complete. I took a screenshot of the moment where the quest went buggy.
I'm on PC, EU server, on a wood elf sorc.

Hetaira · June 2022

This is also happening to me right now.

Roxxsmom · June 2022

This is happening to me as well. I'd just posted about it too in this forum. I have a video of the bug as well as this screenshot of the place where I can't progress (Ember just jumps up in the air and disappears after saying we should meet in the tower). She never appears at the tower and simply re-materializes at the ritual site.

Roxxsmom · June 2022

Wolfkeks · June 2022

Same here, abandoning the quest and redoing it solved it though

Roxxsmom · June 2022

I tried abandoning and redoing it, and I got stuck in the same place. Maybe three times will be the charm, but it's becoming rather frustrating.

ZOS_JessicaFolsom · June 2022

Hi all,

Thanks for reporting this. We can confirm we're investigating this and are working on a fix, which will be including in a future incremental patch.

Insignia91 · June 2022

This is happening to me in Isobel's quest. Every time I abandoned the quest I have to start over and get stuck at the same spot.

ZOS_JessicaFolsom · June 2022

Insignia91 wrote: »

This is happening to me in Isobel's quest. Every time I abandoned the quest I have to start over and get stuck at the same spot.

Do you have any more details you could share, @Insignia91 ? What step of Isobel's quest were you on? What was happening?

SantieClaws · June 2022

This one recalls on PTS that this part of the quest, where you need to light lanterns, did not trigger unless you entered the circle from a specific direction.

Khajiit does not know if this is helpful or not but thought it worth mentioning.

Yours with paws
Santie Claws

Munkfist · June 2022

Constantly stuck at "Follow Ember" after lighting the ritual fires. Some times I get the fireworks, othertimes not. I have had upwards of 3 Ember following me while following her from the ritual site to the cliff edge.

Reloading, Relogging, closing the game and starting fresh. Cancelling the quest and doing it again leads to the same problem. Good stuff. I usually try to be patient with this kind of thing, but paying for content that we can't even use anymore is getting a bit frustrating.

sarahvhoffb14_ESO · June 2022

Munkfist wrote: »

Constantly stuck at "Follow Ember" after lighting the ritual fires. Some times I get the fireworks, othertimes not. I have had upwards of 3 Ember following me while following her from the ritual site to the cliff edge.

Reloading, Relogging, closing the game and starting fresh. Cancelling the quest and doing it again leads to the same problem. Good stuff.

Stuck here as well. Tried /reloadui, relogging, dropped quest and did a second time, picked up a second Ember at some point. Sometimes I'll get the fireworks and she disappears but she's not in the tower or back at the ritual site to try to follow again.

Munkfist · June 2022

sarahvhoffb14_ESO wrote: »

Munkfist wrote: »

Constantly stuck at "Follow Ember" after lighting the ritual fires. Some times I get the fireworks, othertimes not. I have had upwards of 3 Ember following me while following her from the ritual site to the cliff edge.

Reloading, Relogging, closing the game and starting fresh. Cancelling the quest and doing it again leads to the same problem. Good stuff.

Stuck here as well. Tried /reloadui, relogging, dropped quest and did a second time, picked up a second Ember at some point. Sometimes I'll get the fireworks and she disappears but she's not in the tower or back at the ritual site to try to follow again.

Yup, same here. But hey, at least they'll fix it sometime in the future!

Karz · June 2022

Same problem for me with the "Tower Full of Trouble" quest. I tried rebooting my PC, abandoning the quest and doing it again with the same result.

karthrag_inak · June 2022

This one has avoided the problem by making sure to not run to raised rock wall (where watching fireworks) until ember starts to run there, and to not jump off wall until "Return to Tower" prompt is given (which is what triggered bug originally - jumping off wall too soon).

sarahvhoffb14_ESO · June 2022

karthrag_inak wrote: »

This one has avoided the problem by making sure to not run to raised rock wall (where watching fireworks) until ember starts to run there, and to not jump off wall until "Return to Tower" prompt is given (which is what triggered bug originally - jumping off wall too soon).

Haha I may have been a little tipsy while questing and this is exactly what happened--I accidentally fell off the ledge before the fireworks went off and that's when it got stuck >_<

Aehallh · June 2022

Had same problem, the found a post. Do not attack the mob at the circle. go around it to light torches the follow ember. somehow aggro from this mob stopped the fireworks/ completion of quest.

SydneyGrey · June 2022

karthrag_inak wrote: »

This one has avoided the problem by making sure to not run to raised rock wall (where watching fireworks) until ember starts to run there, and to not jump off wall until "Return to Tower" prompt is given (which is what triggered bug originally - jumping off wall too soon).

I did this already, but I still have the bug. It doesn't work for me. I also abandoned the quest and re-did everything, and still have the bug, but only on one of my characters (wood elf sorceror on EU). I also completely logged out of the game and shut it down, then logged in again, and still had the bug.

I didn't get the bug when doing it on my other characters.

SydneyGrey · June 2022

Aehallh wrote: »

Had same problem, the found a post. Do not attack the mob at the circle. go around it to light torches the follow ember. somehow aggro from this mob stopped the fireworks/ completion of quest.

I didn't attack the ghost, but I still have the bug. Doesn't work for me.

AriiStarlex · June 2022

i am also having this bug happen to me, same spot, PC NA. i've abandoned and it gave me another Ember, and still the bug. reloaded, relogged, restarted, nothing works.

NeKryXe · June 2022

I have the same problem. Somehow it doesn't seem possible to finish the quest and get Ember as a companion. The weird thing is that some players are able to finish the quest and get Ember. So, there must be some trick. I already tried a few times to redo the quest and I'm not going to do it again. I also tried to log out and in dozens of times, but nothing works. If there's a trick I'd really like to know.

AriiStarlex · June 2022

NeKryXe wrote: »

I have the same problem. Somehow it doesn't seem possible to finish the quest and get Ember as a companion. The weird thing is that some players are able to finish the quest and get Ember. So, there must be some trick. I already tried a few times to redo the quest and I'm not going to do it again. I also tried to log out and in dozens of times, but nothing works. If there's a trick I'd really like to know.

unfortunately, it seems like the bug is only effecting some people. there are lots of players who i have seen with Ember, so i am hoping they roll out a fix soon... no matter what i do, how many times i drop the quest, etc, it always results in the bug. and from talking to guildies who did the quest on the PTS, it was happening there as well, so it looks like it was never fixed. pretty unfair...

AriiStarlex · June 2022

posting these as more reference to the bug, non-interactable ember not moving to the next spot (near the tower) and the quest "circle" stuck at "follow ember" on the map.

ZOS_JessicaFolsom · June 2022

Hi everyone,

Thanks again for your patience and for sharing details about this issue. We are currently testing a fix for Ember's questline, and once it passes it'll go into an incremental patch.

HiveMind3006 · June 2022

Insignia91 wrote: »

This is happening to me in Isobel's quest. Every time I abandoned the quest I have to start over and get stuck at the same spot.

I have the same issue on one of my characters. I am now on my 5th attempt on that toon. Fingers crossed it doesn't bug out at the alter and it updates allowing me to interact with Embers tutor and finish the quest.

NeKryXe · June 2022

This is not fixed yet!!!

Meanwhile I was able to complete the quest on another character, but in a couple of characters it doesn't work. So, looks like the bug is related to the characters. I end up trying to redo the quest in many different ways but it seems impossible on those characters. I left it right in the end and I hope I don't have to do that quest again. It's not fun anymore.

NeKryXe · June 2022

btw... wasn't this tested in PTS?

jeremy.zacker_ESO · June 2022

Still happening.

ListerJMC · June 2022

I just encountered this bug over the weekend on one of my characters, I've tried relogging in various spots and abandoning the quest and redoing it to no avail. Will have to wait on the fix.

I believe the issue was caused by me jumping off the wall too quickly before the fireworks ended. After redoing the quest on so many alts to unlock her I guess I got a little impatient this time and it's been my undoing!

deleted220717-003304 · June 2022

I got the same thing on PS5. It started with having two Embers along my quest, one story-Ember and one mute follower-Ember with the marker above her head like my Warden bear.
I don't know if it's related, but just in case, an image for reference (with another player blacked out) - these are both "my" Embers:

That went well until the ritual circle, where I couldn't get the prompts to light the fires. So I unsummoned the bear and logged out, and that got rid of the follower-Ember.
I could light the fires now, but then couldn't proceed, and it was like everyone here describes.

Edit with an update: It finally worked. I abandoned the quest, logged out and back in, did the quest up to the ritual circle (entirely without the bear, just in case). There, the lights didn't get the interaction prompt again, so I logged back out and in, left the area and came back, and then I could finish the quest.

griffrawk · June 2022

I experienced a bug trying to use the spoon on the Guar on the bridge once it stops. Would not show a prompt until I relogged.

I saw a few others say the same in chat, and ofc there's always one for who there was no problem, going out of their way to say so every time the subject was mentioned!

PS4-EU