How many hours per week does ESO go down for maintenance?

Kaelthorn_Nightbloom

Typically, service KPI's are categorized as Availability, Reliability, and Performance.

I'm trying to measure the number of 9's of availability for my own amusement.

e.g. 4 hours/week average downtime = 208 hours of downtime per year

1 - (208/ (24*7*52)) = 97.619% server uptime

Maybe there's less downtime per year and they actually hit two 9's. What do you think?

adirondack

good luck getting high performance rating..........

SeaGtGruff

Well, I think there's normally 4 hours of downtime scheduled for every other week, so that would be (14*24-4)% uptime.

Jayman1000

4 hours per week on average is probably more or less correct.

Jayman1000

But to be fair you should probably exclude the planned maintenance from your KPI as the game is not expected to be available during planned maintenance. So of those 4 hours on average per week, how many hours of downtime is not planned/not expected? Probably less than 50%, im guessing no more than 25%. 25% is 1 hour per week. So 52 hours.

Your calculation would then be: 1 - (52/ (24*7*52)) = 99.4% server uptime

SeaGtGruff

Jayman1000 wrote: »

4 hours per week on average is probably more or less correct.

Weekly maintenance has not been a thing since the game was added to Stadia. There was even a big outcry from people who felt that issues would not get fixed as frequently/quickly as they should be due to the maintenance being limited to just every other week.

Jayman1000

SeaGtGruff wrote: »

Jayman1000 wrote: »

4 hours per week on average is probably more or less correct.

Weekly maintenance has not been a thing since the game was added to Stadia. There was even a big outcry from people who felt that issues would not get fixed as frequently/quickly as they should be due to the maintenance being limited to just every other week.

And that is why I said on average

SeaGtGruff

Jayman1000 wrote: »

SeaGtGruff wrote: »

Jayman1000 wrote: »

4 hours per week on average is probably more or less correct.

Weekly maintenance has not been a thing since the game was added to Stadia. There was even a big outcry from people who felt that issues would not get fixed as frequently/quickly as they should be due to the maintenance being limited to just every other week.

And that is why I said on average

But you said "4 hours per week on average," and my point is that maintenance downtime is every other week, not every week.

PeacefulAnarchy

Yes the baseline scheduled downtime is 4 hours every 2 weeks, so two hours a week on average. Every so often it's 6 instead of 4, every major patch release there's 6-10 hours downtime instead, and then there are the occasional other downtimes like today's. So the actual downtime is 2hours per week + extra outages which probably average between 1-2 hours per week, even though they're probably more in 4-8 hours once a month chunks.

So 3-4 hours per week of total average downtime sounds about right.

SeaGtGruff

PeacefulAnarchy wrote: »

Yes the baseline scheduled downtime is 4 hours every 2 weeks, so two hours a week on average. Every so often it's 6 instead of 4, every major patch release there's 6-10 hours downtime instead, and then there are the occasional other downtimes like today's. So the actual downtime is 2hours per week + extra outages which probably average between 1-2 hours per week, even though they're probably more in 4-8 hours once a month chunks.

So 3-4 hours per week of total average downtime sounds about right.

If you express it as a weekly figure, you create the impression that maintenance occurs weekly. And if it does occur weekly as you're implying, then what was up with all of the outcry over no more weekly maintenance back when the weekly maintenance was cut down to a biweekly maintenance? If you want to play it that way, you can express it as a daily average-- except that would imply that the servers are shut down for maintenance every single day, and that isn't true.

FeedbackOnly

Since update 33? So many hours

BenevolentBowd

SkaraMinoc wrote: »

Typically, service KPI's are categorized as Availability, Reliability, and Performance.

I'm trying to measure the number of 9's of availability for my own amusement.

e.g. 4 hours/week average downtime = 208 hours of downtime per year

1 - (208/ (24*7*52)) = 97.619% server uptime

Maybe there's less downtime per year and they actually hit two 9's. What do you think?

Maintenance so far this year. Happy calculating.

Amottica

Jayman1000 wrote: »

4 hours per week on average is probably more or less correct.

This is a fair shot at it. Maintenance isn’t performed every week and sometime it takes much longer than normal. So this is probably a good number to work with.

Gaeliannas

So are you just calculating server downtime, or when the game is actually playable for 100% of the players? Since update 33 was pretty much a 1-2 week unplayable period for a pretty decent portion of us. Started with the DLC, then was extended through the next week with the sharding tossed in for good measure.

wenchmore420b14_ESO

Hey. At least we don't have maintenance twice a week like we did at launch!
Gotta count our blessings right?. Lol..
I'm just glad they are fixing stuff.
Huzzah!

xXSilverDragonXx

Everything closes at some point for some reason as part of its function. Restaurants and stores aren't open 24/7. Amazon might be but within that supply chain there are downtimes. To expect this game to never stop would be ridiculous. And even then, it still has far more uptime than most other things out there.

Kaelthorn_Nightbloom

xXSilverDragonXx wrote: »

Everything closes at some point for some reason as part of its function. Restaurants and stores aren't open 24/7. Amazon might be but within that supply chain there are downtimes. To expect this game to never stop would be ridiculous. And even then, it still has far more uptime than most other things out there.

Just for fun, check out this uptime subreddit.

Current record I believe is 45 years of uptime on the Voyager space probe(s).

There's also a few posts about old Cisco routers sitting in datacenters with 25-30 years of uptime.

Kind of neat.