The Durance Vile

merevie

Have 2 lucent crystals.
The crystal holder by the balcony door will not light up.
Balcony door teleport has a greyed out E.
Have relogged. Reloaded ui.
Watched youtube video and player did exact same steps but hers worked.
In addition, the quest map marker has disappeared, making it very tricky to get back inside.

Haschmi

I am experiencing the exact same issue. Completely stuck as the portal "discharge labrum" is inactive. Thus, I can't get to the balcony. Good luck getting an answer.

Haschmi

Not that this is very helpful, but I suspect this issue is a real bug. The crystals have to be picked up and used in the correct order. First the charged one. Insert it into the discharge labrum beside the teleporter. This activates it. Then the other (discharged ones). Insert those into the charger. Then use the teleporter to go "upstairs" and insert the two into the labrums there. If you have two lucents in your inventory and didn't activate the teleporter yet, it won't work and you're stuck. I had to restart the whole quest to get past this. Annoying.

SeaGtGruff

I just ran into this, too. I have abandoned the quest and now have very little interest in going through it all over again just so I can get to the part where I have to NOT pick up and charge the second crystal before trying to get up to the balcony. It would be nice if this quest were broken up into smaller quests so that abandoning the buggy part didn't leave you royally screwed-- or, better yet, just fix the bug.

LazyPyro

Haschmi wrote: »

Not that this is very helpful, but I suspect this issue is a real bug. The crystals have to be picked up and used in the correct order. First the charged one. Insert it into the discharge labrum beside the teleporter. This activates it. Then the other (discharged ones). Insert those into the charger. Then use the teleporter to go "upstairs" and insert the two into the labrums there. If you have two lucents in your inventory and didn't activate the teleporter yet, it won't work and you're stuck. I had to restart the whole quest to get past this. Annoying.

Just wanted to say thanks for posting this information, @Haschmi. I ran into this issue back when the quest was new and gave up to do other things. I came back to it the other day after playing the game on/off over the last couple of months and got stuck again, spent ages trying to figure out what I was supposed to do. Found this forum post via Google, ended up abandoning the quest to start from scratch, and going through the specific order of things you mentioned worked!
Honestly I find it very counter-intuitive to only pick up one crystal at a time and use it. And I'm surprised so few people are posting here to complain about it. I feel like I and most other people will have picked up ALL the crystals at once, charged them ALL, and then went to use them. But apparently we are the minority.

Pretty pissed off at this bug tbh, took a good 15 mins to speed-run the quest line again to that point. However, gotta admit that quest bugs are pretty rare in ESO (especially compared to Skyrim and previous ES games), but this is one of the worst in terms of how long the workaround takes. Really hope they fix this in a future patch.

BearOrK

Haschmi wrote: »

Not that this is very helpful, but I suspect this issue is a real bug. The crystals have to be picked up and used in the correct order. First the charged one. Insert it into the discharge labrum beside the teleporter. This activates it. Then the other (discharged ones). Insert those into the charger. Then use the teleporter to go "upstairs" and insert the two into the labrums there. If you have two lucents in your inventory and didn't activate the teleporter yet, it won't work and you're stuck. I had to restart the whole quest to get past this. Annoying.

Thank you so much! We have spent almost 1 hour trying to figure it out.. It is a bit sad to abandon and do all the same again. Thanks!!