I can't even!

MercilessnVexed

In three weeks I've had to repair twice. But today, not only do I need to repair, but it can't even find the version so I can't repair at all! NOW what am I supposed to do? Sheesh!

AndASM

[snip]

My experience has been that support will not reply. But maybe that's unusual, despite what I've seen here. It could be selection bias, that those with issues post more often. Especially since the forum requires a support request to join, so there may be a smaller population here. That may be some form of good customer service that I am unable to understand.

I would suggest you close the launcher, and re-open it. Try again. Repeat. Based on reports from other users, this is the only fix I've heard of so far.

If you get an official answer, please do post it. I'd love to know what the official fix is.

[Edited for Discussion of Disciplinary Action]

MercilessnVexed

AndASM wrote: »

[snip]

My experience has been that support will not reply. But maybe that's unusual, despite what I've seen here. It could be selection bias, that those with issues post more often. Especially since the forum requires a support request to join, so there may be a smaller population here. That may be some form of good customer service that I am unable to understand.

I would suggest you close the launcher, and re-open it. Try again. Repeat. Based on reports from other users, this is the only fix I've heard of so far.

If you get an official answer, please do post it. I'd love to know what the official fix is.

[Edited for Discussion of Disciplinary Action]

All I did was post facts, my dude. Three weeks, two repairs: Fact. Today - need a repair, can't find the version to repair: Fact. There is a picture posted with the facts so that you can see for yourself that it is, indeed, fact.

The only thing missing was the number of tries and different approaches I took so here:
1. This (image seen above) was the result of multiple tries from said launcher.
2. I rebooted the launcher. Same thing.
3. I tried to go through Steam directly. Same thing.
4. I rebooted Steam. Same thing.
5. I looked to see if there were Steam issues - apparently not. So I rebooted my computer and tried again. Same thing.

[snip]

[Removed response to removed content]

AndASM

See how my original message has been edited already?

I was trying to help. Apologies if it came across otherwise. But do aim your anger at me, maybe that'll keep you from getting in trouble.

I have had the same issues you're reporting. Multiple of my friends have. I told you the only thing that has worked for any of us. I wish I could help more.

AndASM

If it was unclear - of the many things we've tried, the only thing that worked was trying again and again. 3 of us are still waiting for a reply from support. But we've managed to get in by trying repeatedly. It is very frustrating.

MercilessnVexed

Good. I'm glad they're on top of it. People have been asking for that for a while, one way or another and I'm very happy to see it's happening.

My original post had three factual points with the bewilderment of what to do and a Sheesh in there for good measure (gotta keep it human, you know?) None of the original post was edited. All snips occurred thereafter and anything snipped was neither on topic NOR necessary for discussion purposes. As I said, I'm glad they're on top of it.

I've not seen the issue of a missing version/can't repair posted anywhere else. I've seen reports of repairs needed, that's it. It may be on me for not having looked a little harder so I could tack my first post somewhere else. I was never worried that ZoS would reply, rather hoping that someone else could tell me what worked for them. Regrettably, things did not go as planned.

I wish for you to have a nice day/evening. Please go forth with my good regards.

Molydeus

Close and reopen the launcher. If that doesn't work, reboot your computer. It will go away.

ZOS_Bill

@Beastygrowls

As a starting point, please make sure you have tried all the troubleshooting for this error message in the help article linked below.

What do I do if I get Error 209 "PatchManifestError_VersionFail?"