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Any ETA when crash to desktop is going to be fixed?

AMAI460
AMAI460
✭✭
It's been months. It's better but still happening. Even a new pc still happens. Just crash directly to desktop, no warning just crash. I tried all of your generic stuff zos billie.
  • redspecter23
    redspecter23
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    I've been getting this lately as well. No game freeze. No fake disconnection, no crash report. It feels like an instantaneous Alt+F4. The game just goes poof. I was trying to figure out if the issue was on my end. Trying different drives or computers to see if I can somehow prevent it, but it seems to keep happening.
  • AMAI460
    AMAI460
    ✭✭
    Same with me.... Exactly just poof desktop
  • Wallkar
    Wallkar
    I have the same problem..
  • ZOS_Kevin
    ZOS_Kevin
    admin
    Hi All. Can you let us know what version of Windows you are using? Or other operating system if that applies to you? We can let the Dev team know of this issue along with a operating system breakdown to help.
    Forum Manager for ZeniMax Online Studio and Elder Scrolls Online
    Dev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • AMAI460
    AMAI460
    ✭✭

    Edition
    Microsoft Windows 10 Pro (64-bit)
    Version (Build)
    20H2 (10.0.19042)
    windows feature experience pack 120.2212.3920.0
  • Wallkar
    Wallkar
    Microsoft Windows 7 Ultimate (64-bit)
    6.1.7601.24524 (Win7 RTM)
    Service Pack 1

    Ticket 211207-002141

    I was only sent the standard options, which I have tried everything for a long time. I think the problem is in the last patch!
  • Lylith
    Lylith
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    getting this a LOT today, about a dozen times in the last 2-3 hours; all i've been doing during that time is scrying and excavating.

    i usually get a couple of these per day, but today it's been like very 10-15 minutes or so.

    windows 10 home (64)

    19042
  • Alvar
    Alvar
    ✭✭✭
    Add me to the list, CTD at least 1/2 dozen times per day:

    Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz
    Installed RAM 32.0 GB (31.9 GB usable)
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎9/‎25/‎2021
    OS build 19042.1348
    Experience Windows Feature Experience Pack 120.2212.3920.0
    You can't sprint and use abilities at the same time.
  • HonestFarmer
    I'm having the same issue. Crashes were there before but after the latest patch they now happen constantly. The game just straight up crashes to desktop, no error message or anything.

    This is the summary from Event Viewer:

    Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61a8130e
    Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
    Exception code: 0xc0000409
    Fault offset: 0x000000000008c56f
    Faulting process id: 0x1adc
    Faulting application start time: 0x01d7ed617d8aed77
    Faulting application path: D:\SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 0bbdece0-0caa-4d7a-8bd2-13e75629c057
    Faulting package full name:
    Faulting package-relative application ID:


    I have tried:
    - Performing SFC /Scannow to repair windows system files (there were no corruption)
    - Running windows update
    - Updating my GPU driver
    - Clean install of my GPU driver
    - Reinstalling my addons
    - Running the game without addons
    - Running the game with Multithreading turned off
    - Uninstalling and reinstalling the game
    and the problem still persists

    ----
    My windows version:
    Edition Windows 10 Home
    Version 21H2
    Installed on ‎8/‎18/‎2021
    OS build 19044.1387
    Experience Windows Feature Experience Pack 120.2212.3920.0


    Edit: Okay now I've even reinstalled Windows and the problem still persists.


    Edited by HonestFarmer on December 11, 2021 6:48AM
  • Lylith
    Lylith
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    same error pattern as above in my event viewer also, fwiw.

    same app, same module.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Wallkar

    Thanks for including your ticket number. We've sent you a forum PM with an update on your ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Rishikesa108
    Rishikesa108
    ✭✭✭✭
    Microsoft Windows 10 64 bit
    I'm crashing to desktop without any warning (the game vanishes) when I'm changing character and in the meantime I want to go on my desktop pressing the "windows key". In other words: when I get bored, waiting the long time to load a character, and so I want to open a browser or simply a folder on my pc, I press the "windows key" and the game goes poof.
    Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself
  • omegatay_ESO
    omegatay_ESO
    ✭✭✭✭
    Same. Always happens (if it happens) when I load the game for the first time, after just booting or restarting the computer.
    Windows 10 Pro, latest version, no updates are pending.
  • Marcusorion1
    Marcusorion1
    ✭✭✭✭
    Same as above, when it happens it is on the first load of the game from launcher, Sometimes After I log in and it's going to character select page, sometimes before..no error messages at all.

    similar set ups as above, win 10 etc, nothing new or fancy - new problem ( last 2-3 weeks , more frequently since latest patch )
    on an otherwise dependable system

  • Wallkar
    Wallkar
    ZOS_BillE wrote: »
    @Wallkar

    Thanks for including your ticket number. We've sent you a forum PM with an update on your ticket.

    I tried all the recommendations except for changing Windows. You can see that this is a problem for many after the last patches. Your programmers have broken the game for many of your clients ...
  • robinrwb17_ESO2
    robinrwb17_ESO2
    Soul Shriven
    Since the last patch, I see several crash events in Windows logs, all look the same. Windows 11 (22000.376):

    Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
    Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9
    Exception code: 0xc0000409
    Fault offset: 0x000000000007dd7e
    Faulting process id: 0x59b4
    Faulting application start time: 0x01d7f3d45f8bc21b
    Faulting application path: E:\steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 5857e160-e908-4d89-abc3-68043c8a6928
    Faulting package full name:
    Faulting package-relative application ID:
  • Wallkar
    Wallkar
    Windows 7 64

    Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
    Faulting module name: unknown, version: 0.0.0.0, time stamp 0x00000000
    Exception code: 0xc0000005
    Error offset: 0x0000000000000000
    Faulting Process ID: 0x8564
    Faulting application start time: 0x01d7f3f2c30a6639
    Faulting Application Path: K: \ GAME \ Zenimax Online \ The Elder Scrolls Online \ game \ client \ eso64.exe
    Faulting module path: unknown
    Report code: 073f5992-5fe6-11ec-83fa-0800270058b8
  • redspecter23
    redspecter23
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    As an update, I turned off multi threaded rendering 2 days ago and haven't crashed since. I'm not sure if it's coincidence or not, but it may be worth trying if others are still having the crash to desktop issue. I went from 5+ crashes a day to none with that one change.
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