Recent Game Account Bans and Suspensions for Game Client Manipulation
Maintenance for the week of April 7:
• [COMPLETE] ESO Store for maintenance – April 10, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
• [COMPLETE] ESO Store for maintenance – April 10, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
The issues have been resolved for the ESO Store and Account system. Thank you for your patience!
ZOS_JessicaFolsom
Community Manager
We recently identified and either banned or suspended several hundred ESO accounts for Terms of Service violations related to cheating. Specifically, manipulating the game client in unintended ways. We would like to remind everyone that manipulating the game client and using any unapproved third-party applications, programs, scripts, or any other game modifying mechanic used to change the game play experience is strictly prohibited.
All players who were banned or suspended have received a message from our Customer Support team. Any players who have questions about a ban or suspension or would like to appeal the decision should contact us via this form: https://help.elderscrollsonline.com/app/answers/detail/a_id/8540/
Thank you.
Edited by ZOS_JessicaFolsom on December 7, 2021 9:49PM All players who were banned or suspended have received a message from our Customer Support team. Any players who have questions about a ban or suspension or would like to appeal the decision should contact us via this form: https://help.elderscrollsonline.com/app/answers/detail/a_id/8540/
Thank you.
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