Gifted Armory Slots were stacked no way to split them HELP ZOS PLEASE

MisterLaiho

Hello, I just got gifted 17 Armory Slots on my Account on PS5 but when they arrived none of us saw that they were stacked so after accepting my main instantly unlocked 8 Armory slots but I only wanted to give him like 2 or 3 and split the other 15 or so slots even on my 18 characters is there any way to transfer over my slots so I can get it working with the help of the support? I still have 9 Armory token in my gift inventory now with no way or option to split them in pieces I don't want 2 characters with 10 amory slots I want 18 with like 3 or 4 each I already wrote tickets at the ingame support but I dont know if that will help at all.... help please @ZOS_GinaBruno @ZOS_BillE @ZOS_Adrikoth @ZOS_KaiSchober @ZOS_AntonioP

Elsonso

Support ticket is probably the only way that this will get resolved. Hopefully, they can do that.

P.S. - Post your ticket number in here. If a ZOS person does wander by, they can check on it to make sure it is in the right bin.

MisterLaiho

Already wrote 2 Tickets 1 on character issue and another on Feedback/Bug -> Crown Store section but didn't even got the confirmation email that the ticket has been made....

ZOS_Chiroptera

Hey @MisterLaiho. Do you have your ticket number? We can check in on the status of your ticket for you.

MisterLaiho

@ZOS_Chiroptera

Ticket Number 1 I made is number: 211129-001312 in English where I tried to explain what happened with the 17 Armory slots in the Support section of Feedback/Bug, Impairs Functionality, Crown Store

Ticket Number 2 I made is number: 211129-001335 in German where I explained what happened to the 17 Armory slots in the Support section Character Issue and whatever I found fitting out of the limited choices..

whatever I would do now if i accept the remaining 9 gifted armory slots in my gift inventory my character which im on would instantly move to 10 Armory slots and the remaining 1 slot would be send back to the person who gave me them... I just wanted to split the 17 on my chars even made a excel file so I would not lose overview sigh

MisterLaiho

@ZOS_Chiroptera what would help me the most would be if the support could just take away the already added 8 armory slots from character Møriør invictus and split them and the remaining 9 armory slots in my gift inventory all into stacks of only 1 slots so I could choose and which character to them on instant of "eating" multiple of them at once like it happened before if that would be possible otherwise I would have to send the support my planned Excel Sheet on how I wanted to split them...

Elsonso

Out of curiosity, were all 17 gifted at once, or were they gifted separately?

MisterLaiho

Elsonso wrote: »

Out of curiosity, were all 17 gifted at once, or were they gifted separately?

yes she sent them all at once to me how could we have known that they would be stacked instead of being 1 Item at a time like when you buy them in the crown store

ZOS_Chiroptera

Thanks for your ticket numbers. Ticket # 211129-001335 has been received and is in the right queue. An agent will reach out to you as soon as possible.

MisterLaiho

Elsonso wrote: »

Out of curiosity, were all 17 gifted at once, or were they gifted separately?

I didnt even recognize them being stacked before I was wondering why there only came so few items then I saw my main instantly went up to 10 armory slots.... and she got sent back the remaining 9 slots since I couldnt activate more on my main now they are in my gift inventory

MisterLaiho

ZOS_Chiroptera wrote: »

Thanks for your ticket numbers. Ticket # 211129-001335 has been received and is in the right queue. An agent will reach out to you as soon as possible.

Thank you I hope something can be changed I won't touch any of the now unlocked armory slots on the character that went from 2 slots to 10 slots until I have talked to someone from the support and keep the remaining stack of 9 slots in my gift inventory would be the best choice? Hopefully the support can either take it off the character and put them all into 1 slot items in my gift inventory or manually transfer the slots to my other character which would probly a lot of work for the support...

Brrrofski

I just came back to the game a few days ago and someone told me that you had to buy each slot for each character.

[snip]

You know full well that some people are maxing them all out and spending £1k on it. Crazy.

[edited for bashing]

MisterLaiho

Brrrofski wrote: »

I just came back to the game a few days ago and someone told me that you had to buy each slot for each character.

[snip]

You know full well that some people are maxing them all out and spending £1k on it. Crazy.

I don't plan on making out all characters I wanted my main to have 5 slots (so 3 of the bought 17) and then 14 out of my other 17 characters would get 1 each... but the stack that cannot be split in the gift inventory makes that impossible I expanded my ticket now in the website section of my support so the support could even understand what my goal was with getting 17 slots in the first place

[edited to remove quote]

MisterLaiho

Still no reply from ZOS the ticket still says waiting on agent

MisterLaiho

For anyone who is interested in what the support did do: nothing.

Apparently they cant take away the unwanted slots from my character (even though they removed vas skins years ago from the thousands of people who glitched it etc) yeah sure...

and it also seems like they cant even split the stack of 9 remaining armory slots into pieces of 1.... who would have known beforehand that I should have let gifted me 1 armory slot at a time and activate them on the desired character? its nowhere explained I feel like we just wasted 17x 1500 crowns and ZOS does nothing to help... this is no bashing or anything its just disappointment.

Elsonso

MisterLaiho wrote: »

For anyone who is interested in what the support did do: nothing.

Apparently they cant take away the unwanted slots from my character (even though they removed vas skins years ago from the thousands of people who glitched it etc) yeah sure...

and it also seems like they cant even split the stack of 9 remaining armory slots into pieces of 1.... who would have known beforehand that I should have let gifted me 1 armory slot at a time and activate them on the desired character? its nowhere explained I feel like we just wasted 17x 1500 crowns and ZOS does nothing to help... this is no bashing or anything its just disappointment.

The reason I asked about whether they were sent in a bundle or one at a time was to answer the question about whether sending them one at a time was a way around this situation. Until someone tries it, and reports back, I would be wary of even gifting them one at a time.

As for this situation, have you tried a refund on the remaining ones?

Danikat

It's extremely disappointing to hear that ZOS can't or won't help with this problem.

I don't understand why they don't make these upgrades consumable items like the riding lessons, and like upgrades in many other games, so you can pass them through the bank and have to activate them to add them to a character. It adds a very minor additional step for players who buy them on the character they want to apply them to but completely prevents problems like this from happening. Which would in turn save support a lot of time dealing with tickets about problems they're apparently incapable of fixing.

MEBengalsFan2001

This is just weird, anything from the crown store such as armory slots, you should be able to deposit into your bank and share between characters.

VoodooPlatypus

Seems like a pretty big design error that a person can even purchase 17 at a time if the recipient will be limited to only one character being able to apply them. As I understand it we are able to have 10 armory slots. We start with 2. So the maximum amount purchasable should have been limited to 8.

joerginger

This is utterly hilarious. Just imagine those slots would cost actual money to buy. Oh, wait...