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• [COMPLETE] Xbox: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Xbox/EU - Login issues for a while now
arun_rajputb16_ESO
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I've had this bug a while now so reporting it here.
I have issues logging in to the game around 60ish % of the time. When I start the game, I get the splash screen and then the "press a to start the game" dialogue. I then get to the Play / Select EU/NA / Announcements menu. This is where I have an issue. If I select Play I have about a 40% chance of actually logging in. More often, I'll be stuck in a load screen and the music stops playing after about 5 seconds - the loading wheel continues to spin, so the game hasn't crashed. I can wait a minute or 10 and won't progress further than the load screen. I can then hit the xbox button to minimise and then close the game and restart the process. I usually have to go through 3 or 4 attempts before actually getting in.
Edited by ZOS_Adrikoth on September 10, 2021 12:42PM I have issues logging in to the game around 60ish % of the time. When I start the game, I get the splash screen and then the "press a to start the game" dialogue. I then get to the Play / Select EU/NA / Announcements menu. This is where I have an issue. If I select Play I have about a 40% chance of actually logging in. More often, I'll be stuck in a load screen and the music stops playing after about 5 seconds - the loading wheel continues to spin, so the game hasn't crashed. I can wait a minute or 10 and won't progress further than the load screen. I can then hit the xbox button to minimise and then close the game and restart the process. I usually have to go through 3 or 4 attempts before actually getting in.
- I have 300Mbps fibre download and 75Mbps Upload.
- I have run an hour long ping on multiple occasions and have, on every occasion <1% packet loss.
- I have run a ping against google DNS server to look for issues around latency and experience approx 6ms on average
- I can restart the console and experience the same issue.
- I have performed xbox embedded network troubleshooting and they all pass every time.
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ZOS_AdrikothadminGreetings @arun_rajputb16_ESO
We recommend the steps in this article to see if they resolve this issue. Clearing your game save data may also be able to help.The Elder Scrolls Online - ZeniMax Online Studios
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arun_rajputb16_ESO✭✭✭✭ZOS_Adrikoth wrote: »Greetings @arun_rajputb16_ESO
We recommend the steps in this article to see if they resolve this issue. Clearing your game save data may also be able to help.
This didn't work. I still have the same issue. It can take me over 20 mins to login sometimes. Other times, it first time.0 -
ZOS_Billadmin@arun_rajputb16_ESO
Since the recommended troubleshooting has not helped, you can proceed to starting a ticket with customer support for further assistance.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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