Maintenance for the week of June 16:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – June 16, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – June 16, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
The issues related to logging in to the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Xbox/EU - Login issues for a while now
arun_rajputb16_ESO
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I've had this bug a while now so reporting it here.
I have issues logging in to the game around 60ish % of the time. When I start the game, I get the splash screen and then the "press a to start the game" dialogue. I then get to the Play / Select EU/NA / Announcements menu. This is where I have an issue. If I select Play I have about a 40% chance of actually logging in. More often, I'll be stuck in a load screen and the music stops playing after about 5 seconds - the loading wheel continues to spin, so the game hasn't crashed. I can wait a minute or 10 and won't progress further than the load screen. I can then hit the xbox button to minimise and then close the game and restart the process. I usually have to go through 3 or 4 attempts before actually getting in.
Edited by ZOS_Adrikoth on September 10, 2021 12:42PM I have issues logging in to the game around 60ish % of the time. When I start the game, I get the splash screen and then the "press a to start the game" dialogue. I then get to the Play / Select EU/NA / Announcements menu. This is where I have an issue. If I select Play I have about a 40% chance of actually logging in. More often, I'll be stuck in a load screen and the music stops playing after about 5 seconds - the loading wheel continues to spin, so the game hasn't crashed. I can wait a minute or 10 and won't progress further than the load screen. I can then hit the xbox button to minimise and then close the game and restart the process. I usually have to go through 3 or 4 attempts before actually getting in.
- I have 300Mbps fibre download and 75Mbps Upload.
- I have run an hour long ping on multiple occasions and have, on every occasion <1% packet loss.
- I have run a ping against google DNS server to look for issues around latency and experience approx 6ms on average
- I can restart the console and experience the same issue.
- I have performed xbox embedded network troubleshooting and they all pass every time.
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ZOS_AdrikothadminGreetings @arun_rajputb16_ESO
We recommend the steps in this article to see if they resolve this issue. Clearing your game save data may also be able to help.The Elder Scrolls Online - ZeniMax Online Studios
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arun_rajputb16_ESO✭✭✭✭ZOS_Adrikoth wrote: »Greetings @arun_rajputb16_ESO
We recommend the steps in this article to see if they resolve this issue. Clearing your game save data may also be able to help.
This didn't work. I still have the same issue. It can take me over 20 mins to login sometimes. Other times, it first time.0 -
ZOS_Billadmin@arun_rajputb16_ESO
Since the recommended troubleshooting has not helped, you can proceed to starting a ticket with customer support for further assistance.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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