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Can somebody tell me what to do in this case?

Jamdarius
Jamdarius
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So I have been playing today got disconnected and when I wanted to launch the game, launcher stayed this way, tried restaring PC/Modem etc. any solutions/ideas? (it is PC version, NO steam).

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Edited by Jamdarius on August 29, 2021 6:32PM
  • Jamdarius
    Jamdarius
    ✭✭✭✭✭
    after nearly an hour of waiting it turned into Error 210 Patch Manifest Error Download Fail. Problem is no solution worked from https://help.elderscrollsonline.com/app/answers/detail/a_id/22414 so anyone have any kind of solution?
  • Jeirno
    Jeirno
    ✭✭✭✭
    reinstall.
  • SeaGtGruff
    SeaGtGruff
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    It might also be a good idea to check your hard drive just to be sure there are no bad sectors or other issues.
    I've fought mudcrabs more fearsome than me!
  • ResidentContrarian
    ResidentContrarian
    ✭✭✭✭✭
    check if you have vc_redistx86 and vc_redist installed. They are located in your ESO folder

    Edit: They are located in the folder:

    [where you installed ESO] \Zenimax Online\Launcher\

    Last I checked, you needed all 4 installed for the program to operate correctly.

    Try that first.
    Edited by ResidentContrarian on August 29, 2021 11:06AM
  • Jamdarius
    Jamdarius
    ✭✭✭✭✭
    check if you have vc_redistx86 and vc_redist installed. They are located in your ESO folder

    Edit: They are located in the folder:

    [where you installed ESO] \Zenimax Online\Launcher\

    Last I checked, you needed all 4 installed for the program to operate correctly.

    Try that first.

    It would be weird if game worked today and after being disconnected stopped working without them being installed, checked just to be sure they are installed. Also tried to login on 2nd PC but it has same issues right now.
  • Jamdarius
    Jamdarius
    ✭✭✭✭✭
    Guess I will try reinstall, c ya in however long it takes to download all of this again...
  • ResidentContrarian
    ResidentContrarian
    ✭✭✭✭✭
    Jamdarius wrote: »
    Guess I will try reinstall, c ya in however long it takes to download all of this again...

    Did you check by attempting to install the ones present in that folder? Microsoft VC redistribution has many different versions, but under program files they may have the same name. The only real way to know is to attempt to install it. You would need all 4 installed to have the launcher work properly.

    Additionally, sometimes there could be corruption or a bug with those packages after a Windows Update, so you might want to try reinstalling them if nothing else works.

    Didn't get to respond since I was doing too much exercise for my own good, but before reinstall you could try other things if reinstall doesn't work:

    [1] First, if you have a firewall or AV program make sure it is not blocking the game from establishing a connection. You can check your connections usually with either the firewall or AV you have installed, or use the netstat utility that is built into Windows.

    You would use "netstat -b" as described here, this is a guide that has good explanation of that utility:

    https://www.windowscentral.com/how-use-netstat-command-windows-10

    If the connection is not established, then the next steps vary because it can be a wide amount of issues that can cause you to not connect to server properly. It could be your ISP, ZOS, your router, or even another program on your PC that would result in the problem in this case. Or it could be a bug in the launcher that can be worked around

    [2] If your disk is old and you notice programs crashing all the time, problem might be linked to your harddrive or SSD. You can usually run a utility to check the drives for failure, but they do not work 100% and sometimes you can get random complete failure of a drive (usually mainly affects SSDs when they are defective). Harddrives usually have warning signs like a grating noise, grumble, vibration on your case, etc.

    For harddrives bigger than 2TB or external ones through USB, make sure the port is actually powering the drive properly.

    [3] Windows does not recognize ESO as a streaming app or a game, so sometimes strange bugs can result depending on your hardware. If you don't have a connection established no matter what, you can try these suggestions and see if they help:
    If you have a laptop or use a wireless adapter, try setting Windows Power Options to "high performance" when playing this game, then disabling power saving on your network adapter (in device manager) and see if it helps any.

    If your router is wireless and has 2.4Ghz and 5Ghz radios, try disabling the 2.4Ghz radio on your wireless card and only go 5Ghz (you can usually set this in device manager). Definitely change it if it is on "auto" because some routers have terrible auto-connect algorithms and swap you between radios over and over again raising ping or increasing overall lag due to packet loss. However, since ESO only samples ping at intervals greater than 100 ms (or it seems like its not constant, definitely doesn't match the ping recorded directly from the network adapter on my PC), then this might not be registered on your ping counter, but can still be a source of lag.

    If you use ethernet and connect with an ethernet cable and know your absolute connection speed is not 1Gbps or alters too much, try setting your max connection speed to the router to a lower value. Use full duplex if you are connected directly to the router, use half duplex if you are connected to another router that connects to your main router wirelessly.

    If your connection is set to "auto speed" this will usually result in a lot of lag or connection drops depending on the game, it is almost always better to set the ethernet adapter speed manually and choose a speed that is either at or below the speed of your connection due to Windows' network connection algorithm and scaling. If you don't Windows will keep on changing the buffer size and scaling, and there is no way to disable this feature since it is hardcoded into Windows and even some network adapters themselves (these cause hardware interrupts when they change the buffer size, in other words it causes a lot of lag).

    You should also disable power saving on the ethernet adapter and check the results, these settings are sometimes listed as "power saving mode" "low power mode" "green ethernet" "TX remediation" ... or it may not be shown on your network card at all. The good news is that Windows does usually allow you to override those settings when you uncheck the general power saving option.

    Hopefully your problem is resolved!
  • Jamdarius
    Jamdarius
    ✭✭✭✭✭
    Jamdarius wrote: »
    Guess I will try reinstall, c ya in however long it takes to download all of this again...

    Did you check by attempting to install the ones present in that folder? Microsoft VC redistribution has many different versions, but under program files they may have the same name. The only real way to know is to attempt to install it. You would need all 4 installed to have the launcher work properly.

    Additionally, sometimes there could be corruption or a bug with those packages after a Windows Update, so you might want to try reinstalling them if nothing else works.

    Didn't get to respond since I was doing too much exercise for my own good, but before reinstall you could try other things if reinstall doesn't work:

    [1] First, if you have a firewall or AV program make sure it is not blocking the game from establishing a connection. You can check your connections usually with either the firewall or AV you have installed, or use the netstat utility that is built into Windows.

    You would use "netstat -b" as described here, this is a guide that has good explanation of that utility:

    https://www.windowscentral.com/how-use-netstat-command-windows-10

    If the connection is not established, then the next steps vary because it can be a wide amount of issues that can cause you to not connect to server properly. It could be your ISP, ZOS, your router, or even another program on your PC that would result in the problem in this case. Or it could be a bug in the launcher that can be worked around

    [2] If your disk is old and you notice programs crashing all the time, problem might be linked to your harddrive or SSD. You can usually run a utility to check the drives for failure, but they do not work 100% and sometimes you can get random complete failure of a drive (usually mainly affects SSDs when they are defective). Harddrives usually have warning signs like a grating noise, grumble, vibration on your case, etc.

    For harddrives bigger than 2TB or external ones through USB, make sure the port is actually powering the drive properly.

    [3] Windows does not recognize ESO as a streaming app or a game, so sometimes strange bugs can result depending on your hardware. If you don't have a connection established no matter what, you can try these suggestions and see if they help:
    If you have a laptop or use a wireless adapter, try setting Windows Power Options to "high performance" when playing this game, then disabling power saving on your network adapter (in device manager) and see if it helps any.

    If your router is wireless and has 2.4Ghz and 5Ghz radios, try disabling the 2.4Ghz radio on your wireless card and only go 5Ghz (you can usually set this in device manager). Definitely change it if it is on "auto" because some routers have terrible auto-connect algorithms and swap you between radios over and over again raising ping or increasing overall lag due to packet loss. However, since ESO only samples ping at intervals greater than 100 ms (or it seems like its not constant, definitely doesn't match the ping recorded directly from the network adapter on my PC), then this might not be registered on your ping counter, but can still be a source of lag.

    If you use ethernet and connect with an ethernet cable and know your absolute connection speed is not 1Gbps or alters too much, try setting your max connection speed to the router to a lower value. Use full duplex if you are connected directly to the router, use half duplex if you are connected to another router that connects to your main router wirelessly.

    If your connection is set to "auto speed" this will usually result in a lot of lag or connection drops depending on the game, it is almost always better to set the ethernet adapter speed manually and choose a speed that is either at or below the speed of your connection due to Windows' network connection algorithm and scaling. If you don't Windows will keep on changing the buffer size and scaling, and there is no way to disable this feature since it is hardcoded into Windows and even some network adapters themselves (these cause hardware interrupts when they change the buffer size, in other words it causes a lot of lag).

    You should also disable power saving on the ethernet adapter and check the results, these settings are sometimes listed as "power saving mode" "low power mode" "green ethernet" "TX remediation" ... or it may not be shown on your network card at all. The good news is that Windows does usually allow you to override those settings when you uncheck the general power saving option.

    Hopefully your problem is resolved!

    tried everything but nothing helped, made fresh install of the game after deleting all the files, few hours later it finally worked, seriously awesome weekend play... I cannot believe that they never fixed that bug in 2 years I didn't play...
  • ResidentContrarian
    ResidentContrarian
    ✭✭✭✭✭
    Jamdarius wrote: »
    Jamdarius wrote: »
    Guess I will try reinstall, c ya in however long it takes to download all of this again...

    Did you check by attempting to install the ones present in that folder? Microsoft VC redistribution has many different versions, but under program files they may have the same name. The only real way to know is to attempt to install it. You would need all 4 installed to have the launcher work properly.

    Additionally, sometimes there could be corruption or a bug with those packages after a Windows Update, so you might want to try reinstalling them if nothing else works.

    Didn't get to respond since I was doing too much exercise for my own good, but before reinstall you could try other things if reinstall doesn't work:

    [1] First, if you have a firewall or AV program make sure it is not blocking the game from establishing a connection. You can check your connections usually with either the firewall or AV you have installed, or use the netstat utility that is built into Windows.

    You would use "netstat -b" as described here, this is a guide that has good explanation of that utility:

    https://www.windowscentral.com/how-use-netstat-command-windows-10

    If the connection is not established, then the next steps vary because it can be a wide amount of issues that can cause you to not connect to server properly. It could be your ISP, ZOS, your router, or even another program on your PC that would result in the problem in this case. Or it could be a bug in the launcher that can be worked around

    [2] If your disk is old and you notice programs crashing all the time, problem might be linked to your harddrive or SSD. You can usually run a utility to check the drives for failure, but they do not work 100% and sometimes you can get random complete failure of a drive (usually mainly affects SSDs when they are defective). Harddrives usually have warning signs like a grating noise, grumble, vibration on your case, etc.

    For harddrives bigger than 2TB or external ones through USB, make sure the port is actually powering the drive properly.

    [3] Windows does not recognize ESO as a streaming app or a game, so sometimes strange bugs can result depending on your hardware. If you don't have a connection established no matter what, you can try these suggestions and see if they help:
    If you have a laptop or use a wireless adapter, try setting Windows Power Options to "high performance" when playing this game, then disabling power saving on your network adapter (in device manager) and see if it helps any.

    If your router is wireless and has 2.4Ghz and 5Ghz radios, try disabling the 2.4Ghz radio on your wireless card and only go 5Ghz (you can usually set this in device manager). Definitely change it if it is on "auto" because some routers have terrible auto-connect algorithms and swap you between radios over and over again raising ping or increasing overall lag due to packet loss. However, since ESO only samples ping at intervals greater than 100 ms (or it seems like its not constant, definitely doesn't match the ping recorded directly from the network adapter on my PC), then this might not be registered on your ping counter, but can still be a source of lag.

    If you use ethernet and connect with an ethernet cable and know your absolute connection speed is not 1Gbps or alters too much, try setting your max connection speed to the router to a lower value. Use full duplex if you are connected directly to the router, use half duplex if you are connected to another router that connects to your main router wirelessly.

    If your connection is set to "auto speed" this will usually result in a lot of lag or connection drops depending on the game, it is almost always better to set the ethernet adapter speed manually and choose a speed that is either at or below the speed of your connection due to Windows' network connection algorithm and scaling. If you don't Windows will keep on changing the buffer size and scaling, and there is no way to disable this feature since it is hardcoded into Windows and even some network adapters themselves (these cause hardware interrupts when they change the buffer size, in other words it causes a lot of lag).

    You should also disable power saving on the ethernet adapter and check the results, these settings are sometimes listed as "power saving mode" "low power mode" "green ethernet" "TX remediation" ... or it may not be shown on your network card at all. The good news is that Windows does usually allow you to override those settings when you uncheck the general power saving option.

    Hopefully your problem is resolved!

    tried everything but nothing helped, made fresh install of the game after deleting all the files, few hours later it finally worked, seriously awesome weekend play... I cannot believe that they never fixed that bug in 2 years I didn't play...

    Haha, well at least you got it to work. On Steam, people have that same exact bug all the time...
  • Tandor
    Tandor
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    ✭✭✭✭✭
    If you had the same problem launching the game on both machines, then it would suggest perhaps a connection/network issue that then got resolved. Have you reinstalled it on both machines, and if not then is the second machine without the reinstallation working now?
  • Celephantsylvius_Bornasfinmo
    Celephantsylvius_Bornasfinmo
    ✭✭✭✭✭
    Find your eso64.exe and trying launching that or try launching the launcher as admin.

    PS: don't launch game through launcher it can avoid issues in the future.
  • Jamdarius
    Jamdarius
    ✭✭✭✭✭
    Tandor wrote: »
    If you had the same problem launching the game on both machines, then it would suggest perhaps a connection/network issue that then got resolved. Have you reinstalled it on both machines, and if not then is the second machine without the reinstallation working now?

    Second machine still not working, need to also reinstall I guess?
    Funny fact: after reinstalling game takes less space than before.
    Edited by Jamdarius on August 29, 2021 6:33PM
  • Sylvermynx
    Sylvermynx
    ✭✭✭✭✭
    ✭✭✭✭✭
    Jamdarius wrote: »
    Tandor wrote: »
    If you had the same problem launching the game on both machines, then it would suggest perhaps a connection/network issue that then got resolved. Have you reinstalled it on both machines, and if not then is the second machine without the reinstallation working now?

    Second machine still not working, need to also reinstall I guess?
    Funny fact: after reinstalling game takes less space than before.

    You should be able to completely remove the old install on the second machine, then copy the entire new install to the second machine so you don't have to re-download the entire thing a second time.
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