Situation of Eu server, is this even legal

p4l4mu7

Zos charges NA and EU players same prices. We pay same prices for everything but in return EU gets much worse server. Even though I'm closer to EU server I get better ping in NA, how is this acceptable that we pay the same but we get less in return, both NA and EU servers should be in same quality, but knowing that ZOS was trying to fix Cyrodiil by constantly removing features, such as proc test and cooldown test instead of upgrading EU server they would downgrade NA.
We got bunch of performance patches that didn't solve a thing, when do you think ZOS will decide to spend the money we pay and improve servers with it.

JoDiMageio

Did you click on that little box that stated you agree to the Terms of Service? (Thought so)
It sucks, yeah... But it's not illegal.

Edit for clarity: I am in NA timezone but play on EU for reasons, so yeah... I feel the pain.

alanmatillab16_ESO

lol unless you are connected directly to their servers your connection goes through a whole load of places, any one of which can be causing ping issues completely out of the hands of ZOS.

Welcome to online gaming.

Dropstitch

Why do people always refer to the EULA? It is over-ridden by local consumer protection statute. Most of it is meaningless.

Knockmaker

Certainly the player base must have lawyers. If they sue them someday for this reason, then we will know if it is illegal for sure.

But, seriously, it is near unplayable especially in Cyrodiil. A game you come to play to have some good time shouldn't make you leave frustrated and even more stressed at times.

Dropstitch

Knockmaker wrote: »

Certainly the player base must have lawyers. If they sue them someday for this reason, then we will know if it is illegal for sure.

But, seriously, it is near unplayable especially in Cyrodiil. A game you come to play to have some good time shouldn't make you leave frustrated and even more stressed at times.

Sorry to be a stickler but in many countries in the EU it would simply be referred to an agency that essentially operates as a dispute resolution service. There would rarely be need to involve lawyers.

Herr_Flocke

p4l4mu7 wrote: »

when do you think ZOS will decide to spend the money we pay and improve servers with it.

well, first and foremost ZOS is a company with the purpose to create revenues. So as long as those keep flowing, there's no real reason to spend money on improving performance. It's a business, not a charity.

essi2

Any complaint you levy at them via a consumer agency or a lawyer(if you prefer) would be complicated by the 'fact' that ESO is sold to you as a 'service' not as 'a product or a good'.

PeacefulAnarchy

Even if customer differentiation were illegal (it generally isn't unless there's discrimination), everyone has access to both servers so you are getting the exact same server access as every single other ESO customer. So no, it's not illegal to have one server be worse than the other.

If the service you have access to is not acceptable then your legal argument would have to be based on that, not on "someone else has it better."

kargen27

You would need to prove the servers in EU are actually sub par compared to US servers. Not in performance but actual equipment. Otherwise it would be easy to say the problems are outside ESO control.

xeNNNNN

Dropstitch wrote: »

Why do people always refer to the EULA? It is over-ridden by local consumer protection statute. Most of it is meaningless.

Because nobody reads it or knows the actual laws that protect consumers and customers. But the instant reaction is also "but whos going to file the law suit?" then everyone shrugs and walks off in different directions.

Lady_Lindel

In Australia it is viewed as a product AFAIK. Which is why Zeni had to do refunds for Aussie customers. Even though people in the forums thought that wouldn't happen coz it is an American comp. But when you sell a product in another country, you have to abide by their laws on customer protection.

Herr_Flocke

Dropstitch wrote: »

Why do people always refer to the EULA? It is over-ridden by local consumer protection statute. Most of it is meaningless.

for the EU that's true, not so much for the US though. Both have a very different approach to consumer protection.

While in the EU there is much regulation before a product can be released (precautinary principle) which overrides EULA's, the US is more focused on the consequences of releasing a product by allowing huge liability in case of a faulty product.