Missing items with my preorder!

Sega4life

I received my preorder mount but not my combative pet. I submitted a ticket 210611-001548 but the last response I receive when I submitted my ticket is that eso will not respond to me directly and thank you for the awareness. Sorry but I bought the preorder and I should get my items that I paid for!!! That isn’t a good enough response for a paying customer, especially an eso member for three years and I spend well over thousands of dollars on this game! I want my items that I pay for!



The photos provided are showing that I have the mount but not the non combative pet and preordered Blackwood on my account.

[Edited for personal information]

ZOS_Adrikoth

Greetings @Sega4life

This ticket was submitted as feedback and this type of ticket does not receive direct support from our team.

We have gone ahead and moved this ticket for you and a member of our support team will reach out as soon as they can.

Sega4life

Thank you!! 😊

ZOS_Bill

@Sega4life

If you need any updates on your ticket you are welcome to post the ticket number here.