Maintenance question that was never answered

ShadowWolf44

This is just for discussion. I'd still like to know why it's ok to always do maintenance during, (basically), set times- which shut's down all game play for people who work at night. Most times, responses are like people who work nights shouldn't be bothered by this, even thought they pay their money, just like everyone else. They say we should just "deal with it" &, it's because there are fewer on during those hours.

Ok, the latter is obvious, and has some standing- never said it didn't. The former? Try putting them on the day players for a year. You know, so they can just "deal with it". Night players have had to deal with this from the beginning, with nary any kind of "compensation", whatsoever. So Zos, is also, (Basically), stating, "deal with it".

Well, these last few weeks, we've lost 3 full gaming nights. And this one, for the drop? Off at 8pm my time, and STILL GOING- It's almost 4:00am. & the time has changed AGAIN, to until 5:00am, w/no guarantees. It was supposed to end @12:00am.

The main problem is the, "Just deal with it" garbage. We have been, for MANY YEARS. You do this to the day players? You'll have mutiny on your hands, and a new breed of whiner, never before seen.

A year or two ago I brought this up, and asked Zos to consider some type of compensation, for those of us who've had to deal with this for so long- I mean, at least to show you understand it isn't RIGHT to affect just one group, because our jobs require us to work nights, or, for many others, they worked nights for so long, they've built their lives around this, making adjustments extremely difficult, so they continue as they always have.

Of course, my last post, and, I've no doubt this one, will be met with attacks from those who've never had to deal with any of this, because they have no idea how WRONG it is to just up and expect people, who are no different, pay their fees, are well invested in this game & support it, to lose entire gaming sessions due to "maintenance", and "just deal with it".

Especially when things DON'T get fixed for MONTHS, like being unable to scroll items being sold or put back up on Traders.

I would think it would be pretty simple to just come up with something nice, just to show you appreciate those of us who HAVE BEEN "just dealing" with this, for so many years.

So, what do ya'll think? Have a discussion. I'll be watching w/interest- but responding rarely, if at all- I've already written a book here.

JayKwellen

If you're a fellow night shifter then you should already know the answer.

No one cares about night shift =(

AshfieldLad

I've never seen anyone from zos say "Just Deal with it".

Its obviously just a business decision, Whenever they have the staff to deal with it and whenever it affects the least amount of people. Usually that is off peak times of course.

grumpy_pants95

ShadowWolf44 wrote: »

This is just for discussion. I'd still like to know why it's ok to always do maintenance during, (basically), set times- which shut's down all game play for people who work at night. Most times, responses are like people who work nights shouldn't be bothered by this, even thought they pay their money, just like everyone else. They say we should just "deal with it" &, it's because there are fewer on during those hours.

Ok, the latter is obvious, and has some standing- never said it didn't. The former? Try putting them on the day players for a year. You know, so they can just "deal with it". Night players have had to deal with this from the beginning, with nary any kind of "compensation", whatsoever. So Zos, is also, (Basically), stating, "deal with it".

Well, these last few weeks, we've lost 3 full gaming nights. And this one, for the drop? Off at 8pm my time, and STILL GOING- It's almost 4:00am. & the time has changed AGAIN, to until 5:00am, w/no guarantees. It was supposed to end @12:00am.

The main problem is the, "Just deal with it" garbage. We have been, for MANY YEARS. You do this to the day players? You'll have mutiny on your hands, and a new breed of whiner, never before seen.

A year or two ago I brought this up, and asked Zos to consider some type of compensation, for those of us who've had to deal with this for so long- I mean, at least to show you understand it isn't RIGHT to affect just one group, because our jobs require us to work nights, or, for many others, they worked nights for so long, they've built their lives around this, making adjustments extremely difficult, so they continue as they always have.

Of course, my last post, and, I've no doubt this one, will be met with attacks from those who've never had to deal with any of this, because they have no idea how WRONG it is to just up and expect people, who are no different, pay their fees, are well invested in this game & support it, to lose entire gaming sessions due to "maintenance", and "just deal with it".

Especially when things DON'T get fixed for MONTHS, like being unable to scroll items being sold or put back up on Traders.

I would think it would be pretty simple to just come up with something nice, just to show you appreciate those of us who HAVE BEEN "just dealing" with this, for so many years.

So, what do ya'll think? Have a discussion. I'll be watching w/interest- but responding rarely, if at all- I've already written a book here.

The best i can say from my knowledge and the information i've received from other players/stramers/general information on the forum posts etc is that most update and maintenance if not all are scheduled in advanced - The company Zenimax has all the right to choose whatever time suits their running business to perform said maintenance on their schedule - You as a player have to play around that.

I believe this should be common knowledge considering any games have downtime on their servers when they're under maintenance or for patch updates at set times and usually will conform to a said schedule throughout the year making it to be on the same week days/hours every time such thing happen.

I really personally don't understand your frustration, as i believe most wont, because the game will need updated/maintained - these can and will happen at specific times set up by the devs - you have to work around them - just like going to a shop in the morning and then the shops closes at night and you can't go to it and/or some restaurants only open from 7pm to 1am and are closed during the day. - Yes i did work nights and didn't play the day because updates, yes i did work days and didn't play at night because updates - literally so what? At the end of the day is a game that YOU chose to play and PAY for.

Also you need to take in consideration the time zones considering the amount of players from different countries and the schedule that each person does stuff and things irl - it's basically a impossible and unfathomable request..
And as for getting 'compensation' for the downtime of the server.. Are you actually being serios?! What..

Indigogo

In the same vein, it should be a legal disclosure that eso advises oceanic players upfront that they will be unable to play during prime time hours a few times a month.
But still pay full price 🤡

Casdha

Not that they are gonna do anything about it, but I understand your anger.

I just recently went back to day shift (first time in about 5 years) and I'll be honest, it took me 2 years to figure out not to take vacation days during launch week because that made me extra angry that not only did I have to deal with it, I always wasted a vacation day that was meant for play time because they would always have unscheduled maintenance on that day as well.

Iman_Oldie

The game is played worldwide.
Your night will be someone else's day. You can't please everyone.

Dark_Lord_Kuro

They mostlikely check connection data to see wich hours has the less people logged in to be inconvienient to less people wich is 4-6 am est

While sad for the people working at night, you arent part of the majority i guess

molecule

Indigogo wrote: »

In the same vein, it should be a legal disclosure that eso advises oceanic players upfront that they will be unable to play during prime time hours a few times a month.
But still pay full price 🤡

Read the TOS that you agreed to.

stewhead2ub17_ESO

OP @ least be honest. This isn't a thread to have a "discussion". This is a veiled rant. I spent the majority of my career working night shift. Perhaps you're new to it? Bottom line is you have to be flexible to adjust to the world, not expect the world to adjust to you. ZOS is a private business that can set their schedules as they like. Regardless, some people are always going to be inconvenienced whenever it happens. This idea that the "misery should be spread around among everyone" is ridiculous & childish. Stop the silliness.

Hotdog_23

JayKwellen wrote: »

If you're a fellow night shifter then you should already know the answer.

No one cares about night shift =(

2nd this as so very true.

In reality I can understand and accept that they do work on nights because it make the most sense because I am sure that's when the smallest number of people playing.

Stay safe and enjoy the journey 😊

PS. ZOS you didn’t fix the micromanagement of the green tree 🥺

Wandering_Immigrant

It's just simple math, there's more people on during the day, so less people are effected by scheduling these things at night.

I'm a fellow night shifter, so I'm in the same boat. You should know by now the world doesn't revolve around people like us and most people will never "get it". I mean, just try getting to a bank or mechanic before they close when you typically don't get to bed till 8 in the morning, it's an ordeal.

At least here maintenance is only a once a week thing. In the rest of the world daytime bias is a 24/7 thing, Most people will never even think about it because thier work schedule puts them in the "normal" category, so why would they.

Indigogo

molecule wrote: »

Indigogo wrote: »

In the same vein, it should be a legal disclosure that eso advises oceanic players upfront that they will be unable to play during prime time hours a few times a month.
But still pay full price 🤡

Read the TOS that you agreed to.

Could you please link where it says that regular scheduled maintenance occurs between x hours.
Can't seem to it.

ApoAlaia

Your night time is day time for some of us.

Besides the point is not when does downtime happen but why do we have downtime at all in this day and age where 'regular planned maintenance downtime' should be an obsolete concept.

AVaelham

What is night time for you is basically the whole morning and a big chunk of the evening for most of Europe and for Asia it is basically all afternoon and evening. This feels like such an American-centric rant, the world doesn't revolve around you.

10 pm EDT aka 4 am CET to 7 am EDT aka 1 pm CET is like the most effective schedule to do maintenance, because both NA and EU are in sync online population-wise.

ShadowWolf44

stewhead2ub17_ESO wrote: »

OP @ least be honest. This isn't a thread to have a "discussion". This is a veiled rant. I spent the majority of my career working night shift. Perhaps you're new to it? Bottom line is you have to be flexible to adjust to the world, not expect the world to adjust to you. ZOS is a private business that can set their schedules as they like. Regardless, some people are always going to be inconvenienced whenever it happens. This idea that the "misery should be spread around among everyone" is ridiculous & childish. Stop the silliness.

No, it's not "childish" and "ridiculous". And what's this "Veiled Rant' garbage? I said I posted it, so people could discuss it. YOU'RE the one calling it a "veiled rant", because you don't like the post. That's fine. And that's your problem. You obviously can't understand the written word, as posted- because I NEVER said my suggestion was to force it on different time frames.

What I said, was that Zos should take into consideration the fact that they are TAKING AWAY people in that time frames, play time. And ONLY those people. The very SAME people, who pay the EXACT SAME AMOUNT, as everyone else, to PLAY the game.

And, this being the case, they should maybe thing of COMPENATING those people, for doing so.

People that play during their maintenance hours would GLADLY change their play-time, IF they could. But they cannot.

I could care less if you worked those hours or not- Companies should NEVER just assume they can strip from one set of people, something that is NOT stripped from others, when they ALL pay for the SAME SERVICE.

And the main issue I was posting about, was the fact that many times, these are some of the most loyal players, who play CONSISTANTLY. So to just assume they can TAKE something from one group, without compensation?

IS WRONG. And it should be addressed.

Now, you tell me, how that is "ridiculous' or "childish". You can't. Because you're just another one of these who come and attack, what they don't like, without ANY way of defending YOUR point of view.

Let's say 2 different groups of people, PAYING for the SAME PRODUCT, but ONE GROUP? They REMOVE 1/4 of the product, ASSUMING it will just be "Hunky Dorey" with that particular group?

And to YOU, that is a FAIR thing? The ONLY way it's a fair thing? Is if you WORK for said company. Because no one else on earth, is going to say it is.

So, what's your REAL agenda here? You're A-OK, with the non-compensated theft, of other peoples PAID FOR content?

ShadowWolf44

AVaelham wrote: »

What is night time for you is basically the whole morning and a big chunk of the evening for most of Europe and for Asia it is basically all afternoon and evening. This feels like such an American-centric rant, the world doesn't revolve around you.

10 pm EDT aka 4 am CET to 7 am EDT aka 1 pm CET is like the most effective schedule to do maintenance, because both NA and EU are in sync online population-wise.

And I've ZERO problem, and have been dealing with this, for MANY years now. Over 4, to be exact.

People keep seeming to miss the main point- How is it OK, to have say, two groups of people, each paying for the very SAME product? But ONE group? They REMOVE 1/4 of their product, because they company which creates it all? Must make sure they can continue doing so, at a high level for everyone.

So hey, group that get's 1/4 of their content removed? You just DEAL WITH IT- While the OTHER group, get's FULL content, uninterrupted.

This is UNFAIR.

So, what I've put up for discussion, is WHY is this ok, without COMPENSATING, in some way, those who've been dealing with this issue QUITELY, for many YEARS?

We are in another maintenance break as I type this. GREAT! Make the game better! FIX the major problems!, (lol, yeah, right), But, if you're going to strip away the time for playing, from people who PAY, the very SAME AMOUNT, as everyone else? Hows bout you maybe give them 4 Crown Crates? 4 Grand XP Scrolls, every time you do this?

Why would ANYONE object to this kind of FAIRNESS, especially when many of those who play late, as I do? Are some of their most LOYAL and dedicated players?

THAT is the main point, of my post.

I put it up for discussion, but then had some medical issues, so I apologize for not being able to respond earlier.

I think this is just simple, common sense, and FAIR ways to treat people. And to NOT just assume, that people don't CARE, that they lose an entire day's, (nights) play.

ShadowWolf44

Wandering_Immigrant wrote: »

It's just simple math, there's more people on during the day, so less people are effected by scheduling these things at night.

I'm a fellow night shifter, so I'm in the same boat. You should know by now the world doesn't revolve around people like us and most people will never "get it". I mean, just try getting to a bank or mechanic before they close when you typically don't get to bed till 8 in the morning, it's an ordeal.

At least here maintenance is only a once a week thing. In the rest of the world daytime bias is a 24/7 thing, Most people will never even think about it because thier work schedule puts them in the "normal" category, so why would they.

People really missed the entire point of my post- sad to say. I had some medical issues, so I was unable to reply earlier.

To make this short, since I fully explained elsewhere, 2xs- I'm NOT saying that time period isn't the best time for THEM to do their maintenance.

The problem is them ASSUMING that it's OK, to just TAKE peoples playtime, with OUT COMPENSTING THEM, for doing so.

What your semi-analogy completely misses? WE PAY the very same, as everyone else. WE LOSE playtime, they do NOT.

Now, this WAS an issue for many people with banks, so what happened? ATM'S happened. A SOLUTION was found, to help those who couldn't do their banking during the day. And, as "Online" has become a thing? It's gotten even better.

You're semi-analogy misses the fact that there was NO OTHER CHOICE- ALL businesses closed at a particular time, basically out of SECURITY reasons.

This, is nothing like that. Zos could simply compensate for lost play time with maybe 4 crown crates lets say, or 5 Grand XP scrolls, or whatever- Just to show that they do NOT expect THEIR maintenance, to cause UNFAIR practices, against certain players, just because they have NO CHOICE, but to play at a late hour.

It's a pretty simple concept, and something that is USUALLY DONE, when you have (just for example purposes), 2 groups, and ONE group must sacrifice their time, because the business has to MAINTAIN itself.

99% of these would find some way to compensate those, who must be put out, in order for everything to work properly. And which is only FAIR, because BOTH GROUPS, PAYTHE SAME, TO PLAY THE GAME.

THAT is what this post is about. NOT about forcing Zos to change, what is clearly the best time for them to do maintenance.

I only brought that up, because, as you can see, those people in the day time, would get HELLA BENT, if it was the other way around---> And THEY are the one's doing the attacking, and name-calling- because of it- proving my point, basically.

It's nothing more that common courtesy- to do SOMETHING, for those who are put out because of something we all agree, must be done, and at the time they do it, because fewer people play, at that time.

ShadowWolf44

Hotdog_23 wrote: »

JayKwellen wrote: »

If you're a fellow night shifter then you should already know the answer.

No one cares about night shift =(

2nd this as so very true.

In reality I can understand and accept that they do work on nights because it make the most sense because I am sure that's when the smallest number of people playing.

Stay safe and enjoy the journey 😊

PS. ZOS you didn’t fix the micromanagement of the green tree 🥺

That's what I said- the POINT of my post? Was that Zos should compensate those, who are put out by a maintenance, other's don't have to deal with.

We all pay the EXACT same, to play the game. So, why is it assumed it's ok to strip game time from ONE group, without compensating them for doing so, when NO game time is stripped from the others- when both pay the SAME, to play the game?

THAT is the discussion I was trying for- But, as happened last time, day players, fearing a night player is trying to get Zos to do something they'll never even consider, and was never even asked for, come and attack my post, without actually READING and understanding, that it's SOLELY about asking why Zos doesn't offer some kind of compensation, for doing this.

I mean, 4 crown crates, or 4 Grand XP scrolls, what would that hurt Zos, when most of their night players? Are loyal, dedicated players, who love the game?

TBH? I shouldn't even have to be posting about this- it should have already been done by them- because it's simple, common courtesy, and because it's the RIGHT THING TO DO- when TAKING AWAY something from one group, they do NOT take away, from anyone else.

ShadowWolf44

Casdha wrote: »

Not that they are gonna do anything about it, but I understand your anger.

I just recently went back to day shift (first time in about 5 years) and I'll be honest, it took me 2 years to figure out not to take vacation days during launch week because that made me extra angry that not only did I have to deal with it, I always wasted a vacation day that was meant for play time because they would always have unscheduled maintenance on that day as well.

Sorry I couldn't get back earlier- medical issues.

This, so far, is one of the best responses.

And it's not an "Anger" per se? But a "confusion" as to why Zos doesn't just compensate players, who's time is interrupted, due to maintenance.

Of course I know they'll not most the time- the problem is, why didn't Zos think of compensating those, who PAY, the very same as everyone else to play this game, for being interrupted during their play time- and it's NOT just like an hour or two, for most of us? The entire DAY, (night), is LOST.

This should have been a no-brainer for them- 4 crown crates, REAL one's, of the current Crown Store variety- or 4 Grand XP scrolls, (especially since that actually matters once again), or get creative- because I'm wagering the mass majority of night players are like myself- dedicated players, who love the game, and are loyal to it.

So why haven't they done this on their OWN? I mean, I posted on this once before? Same thing happened- day players come in for the Attack- scared to death THEY might end up losing some play-time, LOL. Weak.

I never even SUGGESTED that- it was only "Turn-about" comparison.

Zos gives out TONS of Crates and other items, just for people watching a stupid Twitch broadcast- yet, they can't find it in themselves, to do something for all of the people who've lost Weeks, if not MONTHS of play-time over the years?

A special mount, that only THEY can get? A new ATTACK pet, only they can get? A special Home, only they can buy?

THIS would show they care about ALL players- and help those of us who PAY the same as everyone else? KNOW that they CARE, and understand, maintenances TAKE AWAY FROM US, that, which is NOT taken away, from ALL THE REST.

THIS is the point of my entire post.

Thanks for responding.

Brrrofski

ShadowWolf44 wrote: »

AVaelham wrote: »

What is night time for you is basically the whole morning and a big chunk of the evening for most of Europe and for Asia it is basically all afternoon and evening. This feels like such an American-centric rant, the world doesn't revolve around you.

10 pm EDT aka 4 am CET to 7 am EDT aka 1 pm CET is like the most effective schedule to do maintenance, because both NA and EU are in sync online population-wise.

And I've ZERO problem, and have been dealing with this, for MANY years now. Over 4, to be exact.

People keep seeming to miss the main point- How is it OK, to have say, two groups of people, each paying for the very SAME product? But ONE group? They REMOVE 1/4 of their product, because they company which creates it all? Must make sure they can continue doing so, at a high level for everyone.

So hey, group that get's 1/4 of their content removed? You just DEAL WITH IT- While the OTHER group, get's FULL content, uninterrupted.

This is UNFAIR.

So, what I've put up for discussion, is WHY is this ok, without COMPENSATING, in some way, those who've been dealing with this issue QUITELY, for many YEARS?

We are in another maintenance break as I type this. GREAT! Make the game better! FIX the major problems!, (lol, yeah, right), But, if you're going to strip away the time for playing, from people who PAY, the very SAME AMOUNT, as everyone else? Hows bout you maybe give them 4 Crown Crates? 4 Grand XP Scrolls, every time you do this?

Why would ANYONE object to this kind of FAIRNESS, especially when many of those who play late, as I do? Are some of their most LOYAL and dedicated players?

THAT is the main point, of my post.

I put it up for discussion, but then had some medical issues, so I apologize for not being able to respond earlier.

I think this is just simple, common sense, and FAIR ways to treat people. And to NOT just assume, that people don't CARE, that they lose an entire day's, (nights) play.

Life isn't fair.

Plus it's in the TOS that they can take the game down to do maintenance when they want.

If you agree to the TOS, you agree to it. Not much more to say really.

I'm from the UK and the maintenance is from 9am till 5pm for us. So if anyone has the day off will miss a full days play. Often, maintenance is on a public holiday for us. But it is what it is. I wouldn't get so hung up on something so small.

Onyx_Werewolf_Gnome

It is N American day-time users they care about they don't give two hoots about Europe & we pay full price. But they CHOOSE to perform regular maintenance on our servers at the same time as the US servers. Thus removing a day of play, sometimes weekly.

And after Blackwood was launched they took us offline every day to fix stuff, while N America had it happen at nighttime mostly

Mefromnorway

When its night in Australia its day in Norway. How can you do evryone happy ?

TequilaFire

I knew we should of stuck with a flat Earth.

ZOS_Lunar

Greetings!

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