ZOS, Your Maintenance Scheduling and Announcements are Extremely Unfair Towards Your EU Player Base

Onyx_Werewolf_Gnome

FantasticFreddie wrote: »

Multiple things can be true at once.
I think zos is doing the best they can with the resources they have available at the actual employee level.
Their best sucks for EU server.

I see zero evidence for that. What I see is people on the N American server defending their privileged position being maintained despite the fact that the company (which has most of its player base outside N America) is shafting the foreign players.

Starting a nightshift at 00.00hrs instead of 03.00hrs is not a massive feat for any company. It is easy, they just don't care about foreign players. Neither do those defending them

Onyx_Werewolf_Gnome

Alienoutlaw wrote: »

we all live in different time zones, so whenever you have the server offline it will impact somebody somewhere

If you treat non American players as second class citizens then yes it will impact us

Amottica

HedgehogFeet wrote: »

kargen27 wrote: »

The fixes multiple times a week that happens after a major content dump are preferable to them waiting a week for the scheduled maintenance. These are not scheduled and that is why there is short notice. Again better to fix as soon as they can rather than sit on it for a few days.

Your point is moot as the issue is not that they should not fix things. The issue is that the largest part of their player base us foreigners are treated unequally, less than their own people on the American server. The N American maintenance generally starts in the early hours ET. Our maintenance occurs always during daylight hours.

Actually, the OP post specifically criticizes Zenimax for doing maintenance multiple times a week. @kargen27 made that post to put this into context so their comment is far from moot. While I have only played ESO for the past few months, I have not seen Zenimax do maintenance multiple times a week as a regular practice.

jssriot

SantieClaws wrote: »

This smells very much like fixing an exploit to this one. This one can think of no other reason for sudden maintenance at the weekend.

So it was probably unavoidable.

Yours with paws
Santie Claws

I've seen my share of exploits and ZOS usually takes the server down within an hour or two upon confirming them, like with the IC exploit or the Guild bank one. Those did result in the server being taken down in the middle of the day US-time. This just feels like hotfix(es) maintenance, which means their dev team worked on the hotfixes during the day and evening US-time and then scheduled to them them uploaded during the early morning.

I am not a ZOS fan, but I do think their employees deserve more respect than what is being expressed in the thread. They're not obligated to serve the playerbase 24/7 and there is a lot of excessive sense of entitlement parading around in this thread and threads like it under the guise of "I'm a paying customer, I have rights!" and wrapped in not-so-subtle anti-American attitudes. Regardless of where you personally live and how you personally feel about the US in general, ZOS employees are entitled to have a sane work schedule, and since they live in the US that means according to the US time. They're entitled to be able to go home, see their families, sleep and eat a decent meal. And that someone(s) over at ZOS had to spend their late Friday evening and early Saturday morning to make sure whatever broken bleep that needed to be addressed got addressed is more than enough for whatever job they're doing and that IMO warrants a modicum of respect from the playerbase. ZOS employees' jobs is to work for ZOS, not kiss your entitled behinds.

Rudal

xuvvy wrote: »

I have never played a multiplayer game that cared so little about its European player base to the point where these maintenances are announced at 3AM for European players and then conducted at late morning and afternoon hours for European players the very next day, while it's usually middle of the night or very early morning for North American players. Every time.

What's worse is that you seem to have some terrible development practices if your entire server space needs to be shut down simultaneously across multiple regions in order to conduct a maintenance that occurs multiple times a week.

ZOS, this is not okay.

It's always been like that.
I play this game since beta times and maintenance shutdowns were always in the middle of the day for EU servers.

Onyx_Werewolf_Gnome

jssriot wrote: »

SantieClaws wrote: »

This smells very much like fixing an exploit to this one. This one can think of no other reason for sudden maintenance at the weekend.

So it was probably unavoidable.

Yours with paws
Santie Claws

I've seen my share of exploits and ZOS usually takes the server down within an hour or two upon confirming them, like with the IC exploit or the Guild bank one. Those did result in the server being taken down in the middle of the day US-time. This just feels like hotfix(es) maintenance, which means their dev team worked on the hotfixes during the day and evening US-time and then scheduled to them them uploaded during the early morning.

I am not a ZOS fan, but I do think their employees deserve more respect than what is being expressed in the thread. They're not obligated to serve the playerbase 24/7 and there is a lot of excessive sense of entitlement parading around in this thread and threads like it under the guise of "I'm a paying customer, I have rights!" and wrapped in not-so-subtle anti-American attitudes. Regardless of where you personally live and how you personally feel about the US in general, ZOS employees are entitled to have a sane work schedule, and since they live in the US that means according to the US time. They're entitled to be able to go home, see their families, sleep and eat a decent meal. And that someone(s) over at ZOS had to spend their late Friday evening and early Saturday morning to make sure whatever broken bleep that needed to be addressed got addressed is more than enough for whatever job they're doing and that IMO warrants a modicum of respect from the playerbase. ZOS employees' jobs is to work for ZOS, not kiss your entitled behinds.

I agree they aren't there to kiss our entitled behinds. But yet they do that for you, on the N American server working through the night to make sure YOU in the US are not inconvenienced. Day time play rarely interrupted for you but every week for us. Who is the entitled one? Not us!

And it is not anti-American to point out that Zos are treating the non American player base as second class citizens!