Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• PC/Mac: No maintenance – March 3
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
An update on communication?
Franckh
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First of all, please excuse my English.
I wouldn't criticize the frequency of updates, nor their duration, but there is one thing that has not changed for 7 years, and that is communication!
I'm sure that if you were more transparent and show more interest to the players, it would ease the spirits, just details of what is happening with a better assessment of the duration of these, it is perhaps better to be pessimistic to ultimately be wrong and that it lasts less than the other way around, the fact that it is systematically prolonged coupled with the fact that we do not know absolutely what is happening does not help not to the understanding of the players.
It would be interesting to finally use your "maintenance" section a little more to give us information on what is really going on and not just a "Maintenance is running a bit longer than expected and we will be extending beyond 1pm EDT. ETA is closer to 3pm EDT / 8pm BST, we anticipate being finished before then. We'll let you all know once everything is complete. " 10mn before the theoretical time of the end of the maintenance on a weekday evening ...
It's not anger, I'm not whining, it's a simple testimony of common sense that (I'm sure) many gamers who adore ESO would like to collect!
I wouldn't criticize the frequency of updates, nor their duration, but there is one thing that has not changed for 7 years, and that is communication!
I'm sure that if you were more transparent and show more interest to the players, it would ease the spirits, just details of what is happening with a better assessment of the duration of these, it is perhaps better to be pessimistic to ultimately be wrong and that it lasts less than the other way around, the fact that it is systematically prolonged coupled with the fact that we do not know absolutely what is happening does not help not to the understanding of the players.
It would be interesting to finally use your "maintenance" section a little more to give us information on what is really going on and not just a "Maintenance is running a bit longer than expected and we will be extending beyond 1pm EDT. ETA is closer to 3pm EDT / 8pm BST, we anticipate being finished before then. We'll let you all know once everything is complete. " 10mn before the theoretical time of the end of the maintenance on a weekday evening ...
It's not anger, I'm not whining, it's a simple testimony of common sense that (I'm sure) many gamers who adore ESO would like to collect!
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Oryctolagus✭✭✭More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent. The latter results in less drama which means less work. People are angry and irrational as a group.2 -
scorpius2k1✭✭✭✭✭
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Silence speaks louder than words, right?Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent. The latter results in less drama which means less work. People are angry and irrational as a group.🌎 PC/NA
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⚔️ Stamplar | Magplar | Stamcro | Magsorc | Magcro Healer0 -
Hexi✭✭✭✭✭It wouldn't change a thing. People cry even when there's scheduled maintenance. When they KNOW the servers are going down, people cry that they were JUST doing x, y and/or z.
It's better to say nothing, cause it won't matter.8 -
Jaraal✭✭✭✭✭
✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
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Hexi✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Only like 1% even know the forums exist, these announcements mean nothing.5 -
Oryctolagus✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Basically the same, because the people who get angry and loud do so in both cases equally. I'm not even saying that it's right or wrong, mind you, it's just the way it is because of human nature.0 -
Franckh✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent. The latter results in less drama which means less work. People are angry and irrational as a group.
--So yes and no, communicating to tell stories sets fire to the powder, now explain to us why for a few days we have found ourselves on other games it is all the same a minimum for a service, it remains my opinion and it does not 'hire meIt wouldn't change a thing. People cry even when there's scheduled maintenance. When they KNOW the servers are going down, people cry that they were JUST doing x, y and/or z.
It's better to say nothing, cause it won't matter.
--So this is true for some of the trolls who populate Tamriel, but there are quite a few human beings who still have a little common sense, and are interested in what is happening (even without necessarily communicating it). articles you often have 17k views and 37 comments, which proves that we can inform ourselves without reacting, we must not put all the players in the same basket.Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Only like 1% even know the forums exist, these announcements mean nothing.
--So that's your opinion and the figure you announce is based only on your feelings, nothing bad, but we just can't say so many percent of people like it or not without a study
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Franckh✭✭✭Oryctolagus wrote: »Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Basically the same, because the people who get angry and loud do so in both cases equally. I'm not even saying that it's right or wrong, mind you, it's just the way it is because of human nature.
I repeat we are all different, me for example it bothers me not being able to play, but I prefer updates rather than a game full of bugs that does not evolve, the only thing I like to have are information, not only to know what is going on, but also to have the impression of existing and considering, just about the time I waste waiting for a schedule while 10 minutes before the end an extension is launched, because not to mention the reimbursement of eso + days which is a long debate like ESO ^^ We are their goodwill all the same, it's just a matter of principle, so yes again that's my opinion, I am not not representative of 100% of individuals and I am not omniscient either but for this% that I represent, that would be fairplay1 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Been here for 5 1/2 years. I'd call that retention.CP2,000 Master Explorer - AvA One Star General - Console Peasant - The Clan
Quest Objective: OMG Go Talk To That Kitty!1 -
Jaraal✭✭✭✭✭
✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Been here for 5 1/2 years. I'd call that retention.
We all know that even with the problems, ESO is the best mmorpg currently available. Plus it's part of the universally adored TES franchise. So it's an outlier in that sense. And if one thinks that ZOS doesn't take those facts into consideration when making these unpopular decisions, one would be be rather shortsighted and naive.1 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Been here for 5 1/2 years. I'd call that retention.
We all know that even with the problems, ESO is the best mmorpg currently available. Plus it's part of the universally adored TES franchise. So it's an outlier in that sense. And if one thinks that ZOS doesn't take those facts into consideration when making these unpopular decisions, one would be be rather shortsighted and naive.
That sounded like a jab at the end there bud.CP2,000 Master Explorer - AvA One Star General - Console Peasant - The Clan
Quest Objective: OMG Go Talk To That Kitty!0 -
kargen27✭✭✭✭✭
✭✭✭✭✭"I'm sure that if you were more transparent and show more interest to the players, it would ease the spirits, just details of what is happening with a better assessment of the duration of these, it is perhaps better to be pessimistic to ultimately be wrong and that it lasts less than the other way around, the fact that it is systematically prolonged coupled with the fact that we do not know absolutely what is happening does not help not to the understanding of the players."
The do give us an approximation of how long maintenance will last. Things happen and sometimes they go long. There have been plenty of times maintenance has ended early. We don't tend to remember those because they don't cause us any delay. Human nature we tend to remember the negative more than the positive and that leads to a skewed view on how many times the bad happened compared to the good.
If they did come to the forums it wouldn't change how long the maintenance will last and to be honest I doubt any of us really care about the technical details.
and then the parrot said, "must be the water mines green too."0 -
Everstorm✭✭✭✭✭
✭✭So, you want them to communicate on the lack of communication. Good luck, sir/mam!0 -
Franckh✭✭✭"I'm sure that if you were more transparent and show more interest to the players, it would ease the spirits, just details of what is happening with a better assessment of the duration of these, it is perhaps better to be pessimistic to ultimately be wrong and that it lasts less than the other way around, the fact that it is systematically prolonged coupled with the fact that we do not know absolutely what is happening does not help not to the understanding of the players."
The do give us an approximation of how long maintenance will last. Things happen and sometimes they go long. There have been plenty of times maintenance has ended early. We don't tend to remember those because they don't cause us any delay. Human nature we tend to remember the negative more than the positive and that leads to a skewed view on how many times the bad happened compared to the good.
If they did come to the forums it wouldn't change how long the maintenance will last and to be honest I doubt any of us really care about the technical details.
I never said that ZOS didn't do a job, I started by pointing out that I don't criticize the frequency and duration of updates, but like I said I represent a certain part of the players who are interested in what is happening and wonder about the reasons for such and such an update, I never pretended to speak on behalf of all, as I said we are all different then to say that this is useless or that people do not care about this or that, it is to imagine that we know more the desires of the people, than they themselves ... After I grant you there there will always be people to complain about all the time, that's for sure! But talking about human nature is also integrating that it does not only involve bitching, but also needs consideration and understanding! So plan a longer update (and so much the better if it ends before but at least people don't stick to the schedule) and explain "yes we have such and such a problem so we do that" that's what 'we see in the majority of services, basically it does not change much but in the form and for those who are interested of course, it is appreciable1 -
Jaraal✭✭✭✭✭
✭✭✭✭✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Been here for 5 1/2 years. I'd call that retention.
We all know that even with the problems, ESO is the best mmorpg currently available. Plus it's part of the universally adored TES franchise. So it's an outlier in that sense. And if one thinks that ZOS doesn't take those facts into consideration when making these unpopular decisions, one would be be rather shortsighted and naive.
That sounded like a jab at the end there bud.
When one uses the word "one" instead of the word "you", it's not directed at anyone in particular. I'm not afraid to admit that if there were a better mmorpg with less yo-yo balancing and better communication and was based upon a franchise I've enjoyed for years that I'd be all over it.
I'll be the "one" in this case. No offense intended.2 -
Franckh✭✭✭For me, ESO is a game I've been playing since the beta, and it's my favorite mmorpg I don't hide it, I don't spit on it and I don't go into the delirium "yeah yeah I'm going to stop my eso + if this or that yes yes "while they never do it, we know it well; p! I just repeat to our dear devs and community managers that by making a little more effort on this or that point or by managing this or that thing in a different way it would only make the game better! I am aware of the low impact of my post, but I remain hopeful that the more we hammer certain things the more likely it is for this to happen, passivity has never solved anything
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AuraStorm43✭✭✭✭✭Better to stay silent and say nothing than get the community fired up
Least for us console plebs the craft bags been broken for months and they have no plans to fix it till June so why communicate?0 -
amm7sb14_ESO✭✭✭✭✭
✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent. The latter results in less drama which means less work. People are angry and irrational as a group.
Hello Games took the silence route with No Man's Sky, and it worked out in their favor.
More communication can be a good thing, but there are certain times where you have to read the room and know that nothing you say will be an acceptable response.0 -
amm7sb14_ESO✭✭✭✭✭
✭Oryctolagus wrote: »More communication is more fuel for the fire. I've seen companies try to be transparent and engaged, I've seen companies that are totally silent.
Which of these two types of companies do you think will have better customer satisfaction and retention?
Hello Games did great with the no-contact approach0
