So as I see it, three big problems exist with dungeon finder.
1.) The long waits times for damage dealer roles.
2.) Damage dealers queuing as tanks or healers to avoid this wait time.
3.) New players failing to learn their roles in normal dungeons due to highly overpowered players using normal dungeons as easy runs.
This last one we don’t talk about nearly enough. We complain about bad damage and lack of common skills in dungeon finder. We wonder why people don’t learn in normals before running vet. Part of the answer is that they often can’t. Normal dungeons are often a five minute blur in which a new player has no idea what happened because a five year vet with speed buffs just wrecked it as the new guy ran behind.
Another reason none of these have been fixed is that we keep thinking about restrictions. Higher CP standards etc.
I want to suggest the answer is more choices. Add the following group finder options in addition to the ones currently there.
1.) Non standard group queue. This will take the first four players regardless of role. All those fake tanks and healers, as well as any others who are happy with 4DD, will choose this for fastest group time possible. This will dramatically cut down on DD wait time, and thus remove the reason to queue as a fake anything. The only reason to go to the traditional wait list would be people wanting a formal 1 tank, 1 healer, 2 DD set up. For a DD just trying to get in fast, the new “anything goes” queue will be faster and a more all damage option for blazing through dungeon. Fakes will be reduced, and DD wait time goes down.
2. A no-cp normal dungeon finder. This would disable any CP like a no-cp Cyrodiil. This gives new players a chance to run a dungeon with other learners rather than players who leave them behind as they wonder what just happened. It needs to be no-cp rather than “under level 50” so that new players can group with established friends. And no veteran player planning to Zerg a dungeon is going to choose to have their Cp turned off. Now new to players can actually learn.
More choices. Nothing taken or artificially restricted. Biggest problems will be majorly improved.