Ticket Question

Erelah

@ZOS_GinaBruno Quick question in ticket 210429-005744 Ross stated "If you need anything else, please do not hesitate to create another ticket or reply to this message "

Then locked the ticket so no response could be given. Is this a new policy to pretend to offer to continue the conversation when shutting it down?

ZOS_Chiroptera

Hello @Erelah, your ticket has been solved out by an agent. However, you can reopen this ticket by replying to the most recent email you received or via the ESO Support page.

Ackwalan

Read answer provided.

Erelah

Yes the answer provided stated:

"If you need anything else, please do not hesitate to create another ticket or reply to this message "

Then closed the ticket. That to me does not seem like I can reply to the message.

@ZOS_GinaBruno

NettleCarrier

In most commercial ticketing systems, replying to a ticket when it is closed will force it to open again. The ZOS employee above confirmed as much too, why are you still trying to figure it out? Most places close tickets when they think they are done with the issue so it doesn't sit there in the queue.

Goregrinder

It may not "seem" like you can reply...but how things "seem" isn't always how they actually are.