Playstation and ESO+?

kmcaj

Is it ethical for ZOS and Playstation to still be selling ESO+ in its current broken state? Perhaps there should at least be a disclaimer stating that if you buy ESO+ for a month right now the service you are paying for does not work and will not work for the entire time you paid for?

Flameweaver1951

kmcaj wrote: »

Is it ethical for ZOS and Playstation to still be selling ESO+ in its current broken state? Perhaps there should at least be a disclaimer stating that if you buy ESO+ for a month right now the service you are paying for does not work and will not work for the entire time you paid for?

I agree, although it's not just PS, Xbox also impacted. Maybe what ZOS should do is extend ESO+ renewal for 2 or 3 months to make up for not having a usable service until at least June 8th for console players.

SGT_Wolfe101st

Ethical, no. Morally appropriate, no. Able to do so under the TOS, absolutely. They could turn the servers off tomorrow and receive no repercussions due to the TOS. Basically they state that services may be interrupted or cancelled at any time for any reasons with or without warning. I doubt they would ever do something that extreme due to the PR nightmare it would cause but sadly our only recourse is to talk with our wallets. Cancel ESO +, cancel your BE pre-order. Stop buying crowns. We need an orchestrated response to this anti-consumer response. It is literally their only language.

Destai

SGT_Wolfe101st wrote: »

Ethical, no. Morally appropriate, no. Able to do so under the TOS, absolutely. They could turn the servers off tomorrow and receive no repercussions due to the TOS. Basically they state that services may be interrupted or cancelled at any time for any reasons with or without warning. I doubt they would ever do something that extreme due to the PR nightmare it would cause but sadly our only recourse is to talk with our wallets. Cancel ESO +, cancel your BE pre-order. Stop buying crowns. We need an orchestrated response to this anti-consumer response. It is literally their only language.

You can also explore filing complaints with the Better Business Bureau if you're in the U.S.
https://www.bbb.org/us/md/rockville/profile/computer-hardware/zenimax-media-inc-0241-3729

I would hope that ZOS compensates ESO+ customers, as the functionality we pay for is impaired. It would certainly help quell this storm, right before a launch.

etchedpixels

Destai wrote: »

You can also explore filing complaints with the Better Business Bureau if you're in the U.S.
https://www.bbb.org/us/md/rockville/profile/computer-hardware/zenimax-media-inc-0241-3729

And with Sony on paystation, and Microsoft Xbox: especially as Microsoft owns Zenimax so they have nobody else left to blame.

Sealish

Well... I took a break from playing for a while and came back and still re-subbed.

Yes the Craft Bag interface is broken, but it still mostly works, you just have to be a little creative. Annoying? Sure. Still WAY better than not having a crafting bag? 100% yes. And all the other features like the extra exp and all the DLC and the extra bank space still work.

So really, the sub is still giving everything it says it is, and one feature of it is slightly more annoying to use than before BUT still better than not having the feature at all. So if the choice is between them not offering a sub until it is fixed and loosing everything or paying for a sub and having to put up with the annoyance... I choose the second one.

We all have the choice to either pay for it or not right now. If it isn't worth it to you, don't pay for it. If it is, do. Is it ethical? I think so... You are still getting everything it says on the tin. Would it be nice if they gave an "I'm sorry for the inconvenience" gift once it is fixed? Yes it would. Small gestures like this go a long way towards players being understanding of issues and cost the company nothing.

Nastassiya

Destai wrote: »

You can also explore filing complaints with the Better Business Bureau if you're in the U.S.
https://www.bbb.org/us/md/rockville/profile/computer-hardware/zenimax-media-inc-0241-3729.

BBB holds zero power, outside of giving a company a grade. You can see that Zenimax isn't even accredited because they didn't want be a part of it. That page linked is just like an unmoderated Yelp page for people to go complain at. Asking someone to go there is like asking someone to go to complain alone in a forest

trackdemon5512

kmcaj wrote: »

Is it ethical for ZOS and Playstation to still be selling ESO+ in its current broken state? Perhaps there should at least be a disclaimer stating that if you buy ESO+ for a month right now the service you are paying for does not work and will not work for the entire time you paid for?

1. ESO+ ISNT BROKEN. The ESO+ service gives you access to an unlimited craft bag, increased leveling bonuses, access to all DLCs except for the most recent Chapter, and an allotment of crowns. Show me how you aren't getting exactly what you paid for with that membership. Show me that the service doesn't work.
2. ESO, like EVERY SINGLE GAME out there right now experiences glitches and problems. It's what happens when you switch from static games like those before internet updates to a world where the game code is constantly being modified after the fact with patch after patch. This is the game world you live in now.
3. Your problem with the game is one that every console owner is facing, and in the case of inventory it's a temporary one that is in no way game breaking. It doesn't crash the game or the console. The game is still fully playable, you just need to adjust what you do temporarily. It's being fixed by the developers but it doesn't have to be so immediately.
4. These arguments exaggerate the issues and that the game is somehow like Cyberpunk 2077 where upon just purchasing the base game you couldn't actually do anything. Even one patch later and the pause screens locked you in. That's the definition of actually broken in gaming.

kmcaj

It's broken because it doesn't work properly.

VoodooPlatypus

Not broken?? Just inconvenient??

Initiate an in-dungeon trade to help a groupmate get the gear they are seeking.
Can’t scroll through inventory. At all.
Can’t search to get to the item. At all.
Receive a UI error instead.
Log out.
Log in.
Initiate trade.
Still cannot scroll.
Group member loses.

Nah, it’s not broken. It’s just an inconvenience that basic features of the game are completely fubar. And will remain so for no less than another 39 days.

Let them eat cake.

Mahabahabtha

DONT SUB AT THE MOMENT. CRAFT BAG AND INVENTORY SELLING IS BROKEN ATM.
DONT SUB AND DONT BUY ANYTHING FROM CROWN STORE !

joerginger

trackdemon5512 wrote: »

kmcaj wrote: »

Is it ethical for ZOS and Playstation to still be selling ESO+ in its current broken state? Perhaps there should at least be a disclaimer stating that if you buy ESO+ for a month right now the service you are paying for does not work and will not work for the entire time you paid for?

1. ESO+ ISNT BROKEN. The ESO+ service gives you access to an unlimited craft bag, increased leveling bonuses, access to all DLCs except for the most recent Chapter, and an allotment of crowns. Show me how you aren't getting exactly what you paid for with that membership. Show me that the service doesn't work.
2. ESO, like EVERY SINGLE GAME out there right now experiences glitches and problems. It's what happens when you switch from static games like those before internet updates to a world where the game code is constantly being modified after the fact with patch after patch. This is the game world you live in now.
3. Your problem with the game is one that every console owner is facing, and in the case of inventory it's a temporary one that is in no way game breaking. It doesn't crash the game or the console. The game is still fully playable, you just need to adjust what you do temporarily. It's being fixed by the developers but it doesn't have to be so immediately.
4. These arguments exaggerate the issues and that the game is somehow like Cyberpunk 2077 where upon just purchasing the base game you couldn't actually do anything. Even one patch later and the pause screens locked you in. That's the definition of actually broken in gaming.

What kind of excuse for the service not working as it is supposed to is this wall of text supposed to be? The issues are there and your millions of words won't make them go away. Who cares about a (at least so far) purely buy-to-play single player game like Cyberpunk 2077? That game will eventually be patched and that's it. Here new bugs are piled onto layers upon layers of old bugs and the general performance only worsens despite a "year of performance" and despite "slowing down with new systems".

geng14159

I also want to add that for trading guilds, the game IS broken. More and more console players are taking a break until this gets fixed. And those who are still playing are selling less and less. The trading economy is being directly impacted by this issue (among other things). I am working around the issues (although some issues, like the trade issue, is really hard to work around) but I know many in my guild aren't. The less selling, the less playing, all equates to less income coming in for normal trade guilds. Meanwhile, we have to fight the stupid gold buyers who are placing bids on traders that are impossible to do unless you buy gold (i.e. a guild with 300 members and 8k a week dues shouldn't be able to place 20 million gold bids weekly).

Console guilds already had a rough time since it is a lot of work to keep these guilds running and the lack of tools from ZOS. This just makes it that much harder. I expect a lot of good guilds to die out due to this.

markulrich1966

geng14159 wrote: »

I also want to add that for trading guilds, the game IS broken. More and more console players are taking a break until this gets fixed. And those who are still playing are selling less and less. The trading economy is being directly impacted by this issue (among other things). I am working around the issues (although some issues, like the trade issue, is really hard to work around) but I know many in my guild aren't. The less selling, the less playing, all equates to less income coming in for normal trade guilds. Meanwhile, we have to fight the stupid gold buyers who are placing bids on traders that are impossible to do unless you buy gold (i.e. a guild with 300 members and 8k a week dues shouldn't be able to place 20 million gold bids weekly).

Console guilds already had a rough time since it is a lot of work to keep these guilds running and the lack of tools from ZOS. This just makes it that much harder. I expect a lot of good guilds to die out due to this.

I'm very active furniture seller on xbox. Actually had to increase my prices, as material prices skyrocket. Almost no new offers, so people list for prices of older offers.
So decorative wax is up to 200-400 gold (from below 100), mundane rune 600-1000 from 400.
I avoided price increase when mundane went up from 250 to 400 because of the increased amount of events, but now no longer can cover the costs.

Unfortunately players do not have more gold, so my sales go down now, as people react very sensitive to price increases.

6 more weeks like this?

markulrich1966

xbox EU now 1000 gold for 1 mundane rune is standard. It is a desaster.