PLEASE look into this! [RESOLVED]

hasi

It's ridiculous that I've already submitted 3 tickets about this, but all it'll be sectioned as is "Feedback"? No answer, no fix?

I have an audio bug or issue (PS5) and I am LITERALLY the only person I know, who has it.

For months I haven't been able to hear NPC voiceovers, let it be Quest Dialogue, a Merchant or Olorime screaming in between the fight in Cloudrest.

And no, I am not stupid and do have the sound on. It's on maximum and I have even deleted my game files in hopes of fixing it. I also tried reseting my ingame settings, but nothing works.

Please, just help me.

WhyMustItBe

Hi. So, you did say you have sound enabled. However on that settings tab there are individual sliders for the volume level of different types of sounds. Are you certain Dialogue volume isn't set to low?

If this is not the problem it may be something with your sound settings on your computer. If you bring up the sound control panel (usually running in your task tray at the bottom right next to your system clock) what type of speakers do you have? If you only have two speakers or two speakers and a subwoofer, try setting your sound card speaker configuration to Stereo or Stereo 2.1. It may be Dolby surround downsampling from 5.1 (which is intended for setups with a center and rear speakers as well as the two mains) is not properly muxing your voices to the stereo channel.

hasi

WhyMustItBe wrote: »

Hi. So, you did say you have sound enabled. However on that settings tab there are individual sliders for the volume level of different types of sounds. Are you certain Dialogue volume isn't set to low?

If this is not the problem it may be something with your sound settings on your computer. If you bring up the sound control panel (usually running in your task tray at the bottom right next to your system clock) what type of speakers do you have? If you only have two speakers or two speakers and a subwoofer, try setting your sound card speaker configuration to Stereo or Stereo 2.1. It may be Dolby surround downsampling from 5.1 (which is intended for setups with a center and rear speakers as well as the two mains) is not properly muxing your voices to the stereo channel.

I put the slider already on full volume, middle volume and even none - just in case.

I am on PS5, so the sound runs over my TV or Headset. Everything else like music or foot steps is there, just no NPC voices.
But thank you for the help, I appreciate it.

fizl101

Have you tried the alternate sound settings within the ps5 menu itself? E.g if you have set up for sound bar try setting up for standard surround sound, or tv speakers or whatever the other options are (I'm not in front of my PS5 to check right now). I assume you have already tried clearing your game save data forcing you to reset all of your options

WhyMustItBe

Ah, no problem. Sorry it didn't actually help much. I have no idea how to manually edit config files on console but if it were PC I would say open UserSettings.ini with the game closed and set the following:

SET VO_VOLUME "100.00000000"
SET VO_ENABLED "1"

hasi

fizl101 wrote: »

Have you tried the alternate sound settings within the ps5 menu itself? E.g if you have set up for sound bar try setting up for standard surround sound, or tv speakers or whatever the other options are (I'm not in front of my PS5 to check right now). I assume you have already tried clearing your game save data forcing you to reset all of your options

Yes, I already tried the latter, but thank you.

I just looked into the other menu & it's set on TV, the standard I assume. I didn't change anything there before the issue appeared aswell.

Lyserus

I personally (on PC) encounter the lack of npc voices if my internet is not very good, not sure if it helps in this scenario

hasi

Lyserus wrote: »

I personally (on PC) encounter the lack of npc voices if my internet is not very good, not sure if it helps in this scenario

That's the first time I hear about this!
I still use the same LAN cable as always, so that shouldn't be the problem. But just in case I switched things up a moment ago, but still no voiceovers.

It will remain a mystery..

jircris11

Try redownloading the game or a file fix if ps5 has said option. Sounds to me like the noc voice files nay be corrupt or missing.

Sergykid

there's a specific option in the game that allows sound for npc voice dialogues, not sound of the game itself

hasi

Sergykid wrote: »

there's a specific option in the game that allows sound for npc voice dialogues, not sound of the game itself

Yes, I know.

hasi

jircris11 wrote: »

Try redownloading the game or a file fix if ps5 has said option. Sounds to me like the noc voice files nay be corrupt or missing.

So I deinstalled the game and reinstalled it over night and I can now hear NPCs again, yay! Thank you very much.

I just wish every time a problem like this appeared, I wouldn't have to redownload it again. Takes a while with my connection..

Ryath_Waylander

@hasi my husband, on PC has had this problem twice. The weird thing was it was very area specific. In Northern Elsweyr and Markarth, he couldn't hear the npc quest givers. I ended up enabling subtitles for him. With Elsweyr I tried a repair but it didn't work. Redownloading the game is not an option as our internet is capped and downloads at 300mb/s. When the same thing happened in Markarth, I again did a repair. It didn't help Markarth but going back to do Elsweyr, he found the quest npcs were audible. Since the flames of ambition update, he can hear Markarth npc's too. Just corrupted file I guess.

hasi

Ryath_Waylander wrote: »

@hasi my husband, on PC has had this problem twice. The weird thing was it was very area specific. In Northern Elsweyr and Markarth, he couldn't hear the npc quest givers. I ended up enabling subtitles for him. With Elsweyr I tried a repair but it didn't work. Redownloading the game is not an option as our internet is capped and downloads at 300mb/s. When the same thing happened in Markarth, I again did a repair. It didn't help Markarth but going back to do Elsweyr, he found the quest npcs were audible. Since the flames of ambition update, he can hear Markarth npc's too. Just corrupted file I guess.

Very interesting and also weird, because it only affected certain zones in your case.

I endured this for probably one to two months now, but it gets really bothersome after some time. I just wanted to have it fixed now and gladly reinstalling helped! I hope that won't stay the only solution though.

danno8

hasi wrote: »

Ryath_Waylander wrote: »

@hasi my husband, on PC has had this problem twice. The weird thing was it was very area specific. In Northern Elsweyr and Markarth, he couldn't hear the npc quest givers. I ended up enabling subtitles for him. With Elsweyr I tried a repair but it didn't work. Redownloading the game is not an option as our internet is capped and downloads at 300mb/s. When the same thing happened in Markarth, I again did a repair. It didn't help Markarth but going back to do Elsweyr, he found the quest npcs were audible. Since the flames of ambition update, he can hear Markarth npc's too. Just corrupted file I guess.

Very interesting and also weird, because it only affected certain zones in your case.

I endured this for probably one to two months now, but it gets really bothersome after some time. I just wanted to have it fixed now and gladly reinstalling helped! I hope that won't stay the only solution though.

Based on your OP when you said you "deleted my game files" I simply assumed that meant a reinstall on consoles (I am on PC).

Otherwise I would have suggested a reinstall right away, lol.

hasi

danno8 wrote: »

hasi wrote: »

Ryath_Waylander wrote: »

@hasi my husband, on PC has had this problem twice. The weird thing was it was very area specific. In Northern Elsweyr and Markarth, he couldn't hear the npc quest givers. I ended up enabling subtitles for him. With Elsweyr I tried a repair but it didn't work. Redownloading the game is not an option as our internet is capped and downloads at 300mb/s. When the same thing happened in Markarth, I again did a repair. It didn't help Markarth but going back to do Elsweyr, he found the quest npcs were audible. Since the flames of ambition update, he can hear Markarth npc's too. Just corrupted file I guess.

Very interesting and also weird, because it only affected certain zones in your case.

I endured this for probably one to two months now, but it gets really bothersome after some time. I just wanted to have it fixed now and gladly reinstalling helped! I hope that won't stay the only solution though.

Based on your OP when you said you "deleted my game files" I simply assumed that meant a reinstall on consoles (I am on PC).

Otherwise I would have suggested a reinstall right away, lol.

Oh, no, no. On Playstation you can delete saved game files, that's what I meant.

It's also a little hard to explain technical issues, because English is not my mothertongue.😅😂

Elvenheart

A sound issue I have on PC is that I only hear npc voices if my camera (not necessarily my character) is facing the npc. I noticed this most when I’m running along and an npc is behind me trying to talk, if I swivel my camera to look back at them I can hear what they’re saying, but if I’m facing forward away from them I don’t hear them at all. The more I swivel to face them the louder they get. I know it’s probably some sort of setting to make the sounds seem more realistic, like surround sound, but I’ve never been able to figure out how to fix it.